Annual Review 2011 - Tragus Group

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12 Our key brand menus all offer a range of dishes less than 600 calories including pizza, pasta and steak dishes alongside a great range of salads. Corporate Social Responsibility Tragus welcomes its role in contributing to and protecting the communities and environment in which it operates. We have a number of initiatives in place in this area and are continually looking at new activities we can introduce. We have spilt this section into four main areas: people, healthy eating, environment and community.
People 10% Tragus’ people are the most important ingredient in our success and we endeavour to create a working environment where people will develop and prosper. Tragus employs 7,300 people and has an Equal Opportunities Policy which states that we are fully committed to providing equal opportunities throughout employment, from recruitment and selection to training and promotion of employees. We will not permit discrimination against any employee, customer or supplier on the grounds of: • Sex • Sexual orientation • Marital status or parental status • Race • Colour or creed • Ethnic or national origin/ nationality • Religion • Disability • Age We have clear and fair terms of employment within the company. All staff members are provided with a contract of employment and there are fully documented procedures in place for disciplinary issues and grievances raised by employees. Tragus has recently introduced a code of business ethics and a Whistleblowing procedure. Tragus invests heavily in training and we have our own in-house training department. The business has established successful E-Learning technology across the business, which 600 allows employees to receive health and safety, food hygiene, Disability Discrimination Act, bespoke courses and company Induction Training. Customer service training focussing on our unique Steps of Service is at the forefront of our training philosophy. Tragus is committed to promoting talent from within through structured company development programmes for all levels of management. This includes our in-depth Assistant Manager Development Programme and a Senior Restaurant Manager role designed to provide supported development for new multi-site managers. The increasing size of the company means that regular communication is essential. Tragus has in place a number of channels of communication including regular team and area meetings, weekly and monthly publications and a company intranet. In addition, the management board carries out two business updates a year with all restaurant managers. Tragus believes the health and safety of its staff and customers is of paramount importance. We have clear standards and procedures in place and to enforce these we employ external auditors as well as performing regular internal audits. We apply industry best practice in terms of disclosure of our tipping and service charge policies. Full details can be found on our brand websites. 10% of our meals are under 600 calories Healthy eating Healthy eating is a personal choice, but Tragus acknowledges it has a role to play in providing customers with a range of dishes and the information available to make informed decisions. All of our menus are designed to offer customers a number of options, allowing them to select a healthy choice if desired. Our key brand menus all offer a range of dishes less than 600 calories including pizza, pasta and steak dishes alongside a great range of salads. We welcome feedback on our menus from our customers as well as nutrition experts and keep the menus under constant review accordingly. We have signed up to the Government initiative for the industry ‘Responsibility Deal’ and as part of this have committed to achieving the recommended salt targets by the end of 2012. We have also worked with our suppliers to remove all artifi cial hydrogenated trans-fats from our ingredients and do not use any genetically modifi ed foods on any of our menus. We will publish calorifi c information by dish for our key brands by autumn 2011 and details of all allergens on our menus are now available in the restaurants and on our websites. 13
Page 1 and 2: Annual Review 2011
Page 3 and 4: Tragus is one of the UK’s largest
Page 5 and 6: Year (May) Number of Restaurants Tu
Page 7 and 8: Group Overview and Key Performance
Page 9 and 10: We continue to invest heavily in ou
Page 11: The fi nancial highlights for the y
Page 15 and 16: • We are looking at packaging alt
Page 17 and 18: Joseph Baratta Non-executive Direct
Page 19 and 20: Fraud Tragus operates multiple site
Page 21 and 22: If the Committee’s activities rev
Page 23 and 24: A TASTE OF FRANCE WITH A MODERN TWI

Annual Review 2011 - Tragus Group

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