Projeto Manual do Colaborador Rede dos Sonhos2

Versão 1.0 - 2018
MANUAL
DO
COLABORADOR

SUMÁRIO
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Bem vindo à
rede dos sonhos
Texto de autoria do Zé Fernandes
new and experienced managers to maximise their potential by
gaining or refining their
management and leadership skills.
Our team of highly skilled and experienced trainers and consultants
have all had distinguished
careers in senior management roles and bring with them a wealth
of practical experience to
each course. At MTD Training we will design and deliver a solution
that suits your specific
needs addressing the issues and requirements from your training
brief that best fits your
culture, learning style and ways of working.
Our programmes are delivered when and where you need them!
We believe that training
should be fun, highly interactive and provide “real world” practical
techniques and methods
that you can use back in the office – and that’s exactly what we
provide.
Download A FREE Self Study Management Course
José Fernandes
Franco

CONHECENDO A REDE
enable
new and experienced managers
to maximise their potential by
gaining or refining their
management and leadership
skills.
Our team of highly skilled and experienced
trainers and consultants
have all had distinguished
careers in senior management roles
and bring with them a wealth
of practical experience to
each course. At MTD Training we
will design and deliver a solution
that suits your specific
needs addressing the issues and
requirements from your training
brief that best fits your
culture, learning style and ways of
working.
Our programmes are delivered
when and where you need them!
We believe that training
should be fun, highly interactive
and provide “real world” practical
techniques and methods
that you can use back in the office
– and that’s exactly what we
provide.
Download A FREE Self Study Management
Course
Please visit our website www.m-t-
-d.co.uk for further details about
the services that we offer
and to also download a FREE Self
Study Management Course
Contact MTD:
Online::
www.m-t-d.co.uk
Email: info@m-t-d.co.uk
Telephone:
From The UK: 0800 849 6732
International: ++ 44 800 849 6732
EMOTIONAL INTELLIGENCE
Overview of Emotional Intelligence
1 OVERVIEW OF EMOTIONAL
INTELLIGENCE
1.1 INTRODUCTION
We all know someone who is incredibly
bright and yet cannot seem to
pull their life together.
The brilliant student who flunks out
of university, or the incredibly intelligent
worker who
can’t seem to get ahead in their
company. We know from our familiarity
with them that
they have a good to superior intelligence
level, but that doesn’t seem to
dgyjfgyuutyut
new and e, we can probably describe
in some form why we feel these
people have not been successful.
Our descriptions would include certain
traits or behaviors
that have nothing to do with intelligence.
The study of emotional intelligence
has its roots in the work of Darwin,
who posited that
emotional expression was essential
for survival.
Over time, scientists have begun
to study why standard intelligence
along isn’t enough
to predict performance in an individual.
They have realized that there is
another type of
intelligence that isn’t related to the
standard cognitive intelligence – it’s
called emotional
intelligence.
Emotional intelligence is a relatively
new subject of study, though its roo-

enable
new and experienced managers
to maximise their potential by
gaining or refining their
management and leadership
skills.
Our team of highly skilled and experienced
trainers and consultants
have all had distinguished
careers in senior management roles
and bring with them a wealth
of practical experience to
each course. At MTD Training we
will design and deliver a solution
that suits your specific
needs addressing the issues and
requirements from your training
brief that best fits your
culture, learning style and ways of
working.
Our programmes are delivered
when and where you need them!
We believe that training
should be fun, highly interactive
and provide “real world” practical
techniques and methods
that you can use back in the office
– and that’s exactly what we
provide.
Download A FREE Self Study Management
Course
Please visit our website www.m-t-
-d.co.uk for further details about
the services that we offer
and to also download a FREE Self
Study Management Course
Contact MTD:
Online:
Web:
www.m-t-d.co.uk
Email: info@m-t-d.co.uk
enable
new and experienced managers
to maximise their potential
by gaining or refining
their
management and leadership
skills.
Our team of highly skilled
and experienced
trainers and consultants
have all had distinguished
careers in senior management roles
and bring with them a wealth
of practical experience to
each course. At MTD Training we
will design and deliver a solution
that suits your specific
needs addressing the issues and
req
nononononononononon
uirements from your training brief
that best fits your
culture, learning style and ways of
working.
Our programmes are delivered
when and where you need them!
We believe that training
should be fun, highly interactive
techniques and methods
enable
new and experienced managers
to maximise their potential
by gaining or refining
their
management and leadership
skills.
Our team of highly skilled
and experienced trainers
and consultants have all
had distinguished
careers in senior management
roles and bring
with them a wealth of
practical experience to
each course. At MTD Training we
will design and deliver a solution
that suits your specific
needs addressing the issues and
requirements from your training
brief that best fits your
culture, learning style and ways of
working.
Our programmes are delivered
when and where you need them!
We believe that training
should be fun, highly interactive
and provide “real world” practical
techniques and methods
that you can use back in the office
– and that’s exactly what we
provide.
Download A FREE Self Study Management
Course
Please visit our website www.m-t-
-d.co.uk for further details about

nossas certificações
CONHECENDO A REDE
enable
new and experienced managers
to maximise their potential by
gaining or refining their
management and leadership
skills.
Our team of highly skilled and experienced
trainers and consultants
have all had distinguished
careers in senior management roles
and bring with them a wealth
of practical experience to
each course. At MTD Training we
will design and deliver a solution
that suits your specific
needs addressing the issues and
requirements from your training
brief that best fits your
culture, learning style and ways of
working.
Our programmes are delivered
when and where you need them!
details about the services that
we offer
Our programmes are delivered
when and where you need them!
We believe that training
WOur team of highly skilled and
experienced trainers and consultants
have all had distinguished
careers in senior management roles
and bring with them a wealth
of practical experience to
each course. At MTD Training we
will design and deliver a solution
that suits your specific
needs addressing the issues and
requirements from your training
brief that best fits your
culture, learning style and ways of
working.
Our programmes are delivered
when and where you need them!
We believe that training
should be fun, highly interactive
and provide “real world”
practical techniques and methods
that you can use back in the office
– and that’s exactly what we
provide.
Download A FREE Self Study Management
Course
Please visit our website www.m-t-
-d.co.uk for further details about
the services that we offer
and to also download a FREE Self
Study Management Course
Contact MTD:
Online:
Web:
www.m-t-d.co.uk
Email: info@m-t-d.co.uk
Telephone:
From The UK: 0800 849 6732
International: ++ 44 800 849
6732
Download free
eBooks at bookboon.
com

Organograma da Rede
dos Sonhos
enable
new and experienced managers
to maximise their potential by
gaining or refining their
management and leadership
skills.
Our team of highly skilled and experienced
trainers and consultants
have all had distinguished
careers in senior management roles
and bring with them a wealth
of practical experience to
each course. At MTD Training we
will design and deliver a solution
that suits your specific
needs addressing the issues and
requirements from your training
brief that best fits your
culture, learning style and ways of
working.
Our programmes are delivered
when and where you need them!
We believe that training
should be fun, highly interactive
and provide “real world” practical

Política
da
organização

Normas
de
procedimento
enable
new and experienced managers to
maximise their potential by gaining
or refining their
Recomendações e postura
management and leadership skills.
Our team of highly skilled and experienced
trainers and consultants
have all had distinguished
careers in senior management roles
and bring with them a wealth of
practical experience to
each course. At MTD
Training we will design
and deliver a solution
thatcomcareers in senior
management roles
and bring with them a
wealth of practical experience
to
each course. At MTD
new and experienced managers to
maximise their potential by gaining
or refining their
management and leadership skills.
Our team of highly skilled and experienced
trainers and consultants
have all had distinguished
careers in senior management roles
and bring with them a wealth of
practical experience to
each course. At MTD Training we will
design and deliver a solution that
suits your specific
needs addressing the issues and requirements
from your training brief
that best fits your
culture, learning style and ways of
working.
Our programmes are delivered when
and where you need them! We believe
that training
should be fun, highly interactive and
provide “real world” practical
techniques and methods
that you can use back in the office
– and that’s exactly what we
provide.
Download A FREE Self Study
Management Course
Please visit our website
www.m-t-d.co.uk for further details
about the services that we offer
and to also download a FREE Self
Study Management Course
Cerienced trainers and consultants
have all had distinguished
careers in senior management roles
and bring with them a wealth of
practical experience to
each course. At MTD Training we will
design and deliver a solution that
suits your specific
needs addressing the issues and requirements
from your training brief
that best fits your
Our programmes are delivered when
and where you need them! We believe
that training
should be fun, highly interactive and
provide “real world” practical techniques
and methods
rovide “real world” practical techniques
and methods

Regimento
interno
Essas normas são de caráter obrigatório
e devem ser cumpridas,
sujeitas apenalidades; a estrutura
do textoerádenorma,com artigos,
alíneas, etc.
Aqui estão algumas sugestões
que elencamos na reunião com a
Larissa
Conter regras sobre: uso
de celular, manual do
cartão ponto, uso e cuidado
com uniforme, uso
adequado de EPI,
cuidado e armazenamento
adequado dos
equipamentos de trabalho,
regras de atestado;
Uso adequado dos espaços
do Hotel, regras do
estacionamento, transito
de veículos da empresa, uso consciente
do
refeitório dos funcionários;
Postura profissional: pontualidade,
relacionamento interpessoal
com colegas e clientes, pró atividade,
comunicação,
uso do cigarro, normas do SGS e
cumprimentos das regras e normas
da empresa.
new and experienced managers
to maximise their potential by
gaining or refining their
management and leadership
skills.
Our team of highly skilled and
experienced trainers and consultants
have all had distinguished
careers in senior management roles
and bring with them a wealth
of practical experience to
each course. At MTD Training we
will design and deliver a solution
that suits your specific
needs addressing the issues and
requirements from your training
brief that best fits your
culture, learning style and ways of
working.
Our programmes are delivered
when and where you need them!
We believe that training
should be fun, highly interactive
and provide “real world” practical
techniques and methods
that you can use back in the office
– and that’s exactly what we
provide.
Download A FREE Self Study Management
Course
Please visit our website www.m-t-
-d.co.uk for further details about
the services that we offer
and to also download a FREE Self
Study Management Course
NAL
INTELLIGENCE
1.1 INTRODUCTION
We all know someone
who is incredibly bright
and yet cannot seem to
pull their life together.
The brilliant student
who flunks out of university,
or the incredibly
intelligent worker who
can’t seem to get ahead in their
company. We know from our familiarity
with them that
they have a good to superior intelligence
level, but that doesn’t
seem to be enough to ensure
success. And at the same time,
we can probably describe in some
form why we feel these
people have not been successful.
Our descriptions would include
certain traits or behaviors
that have nothing to do with intelligence.

The study of emotional intelligence
has its roots in the work of
Darwin, who posited that
emotional expression was essential
for survival.
Over time, scientists have begun
to study why standard intelligence
along isn’t enough
to predict performance in an individual.
They have realized that
there is another type of
intelligence that isn’t related to
the standard cognitive intelligence
– it’s called emotional
intelligence.
Emotional intelligence is a relatively
new subject of study, though
its roots go back to the
time of Darwin, who posited that
emotional expression was essential
for survival. But what
do we mean when we emotions
and why they behave the way
that they behave. They
can use their emotions as clues
to what their body and mind are
trying to tell them. And
they can use their EI to truly understand
others and their points
of view.
When they wield this kind of tool,
they can overcome the kinds of
emotional obstacles
that tend to stop us all. They can
understand why others feel the
way that they feel and
why they are doing what they are
doing, and use that knowledge to
help others perform
at their best. They can resolve
conflict quickly and recover from
setbacks with aplomb.
They are good in a crisis, strong
at communicating, and successful
where others fail. Later
in this ebook, we’ll look in more
detail at some real-life examples
of how EI can help you
in the workplace. But now, let’s
look at how emotional intelligence
is different from our
traditional ideas about intelligence.
1.2 THEORIES OF MULTIPLE
INTELLIGENCES
Until the last century, the understanding
of intelligence was strictly
related to cognitive
functions such as memory, learning,
and problem-solving. However,
scientists had begun
to understand by the 1900s that
non-cognitive aspects of intelligence
also exist.
For example, E.L. Thorndike described
a type of social intelligence
that was related to
managing and understanding
others. In 1940, David Wechsler
further developed the
concept
of
non-
-cognitive
intelligence
by arguing
that
no full
definition
of
intelligence
could
exist
until we were able to fully define
those aspects that were not related
to traditionally
measured cognitive skills.
Then in 1983, Howard Gardner
published a groundbreaking work
entitled Frames of Mind:
The Theory of Multiple Intelligences.
He argued that people have
more than one type of
intelligence, and that these types
of intelligence were also actually
cognitive in nature, yet
could not fully be defined by
current models such as standard
Intelligent Quotient (IQ)
tests. His model for multiple intelligences
focused mainly on:
• Intrapersonal Intelligence:
the ability to understand one’s
own feelings, motivations,
and fears)
• Interpersonal Intelligence:

manual de
procedimento
e de operação
Essa parte se refere às normas, procedimentos
e operação específicos
de cada área. Pode ser parte
dessemanualou um caderno encartado
nessa publicação
new and experienced managers
to maximise their potential by
gaining or refining their
management and leadership
skills.
Our team of highly skilled and experienced
trainers and consultants
have all had distinguished
careers in senior management roles
and bring with them a wealth
of practical experience to
each course. At MTD Training we
will design and deliver a solution
that suits your specific
needs addressing the issues and
requirements from your training
brief that best fits your
culture, learning style and ways of
working.
Our programmes are delivered
when and where you need them!
We believe that training
should be fun, highly interactive
and provide “real world” practical
techniques and methods
that you can use back in the office
– and that’s exactly what we
provide.
Download A FREE Self Study Management
Course
Please visit our website www.m-t-
-d.co.uk for further details about
the services that we offer
and to also download a FREE Self
Study Management Course
Contact MTD:
Online:
Web:
www.m-t-d.co.uk
Email: info@m-t-d.co.uk
Telephone:
From The UK: 0800 849 6732
International: ++ 44 800 849 6732
Download free eBooks at
bookboon.cEMOTIONAL INTELLI-
GENCE
Overview of Emotional Intelligence
OVERVIEW OF EMOTIONAL
INTELLIGENCe
1.1 INTRODUCTION
We all know someone who is
incredibly bright and yet cannot
seem to pull their life together.
The brilliant student who flunks
out of university, or the incredibly
intelligent worker who
can’t seem to get ahead in their
company. We know from our familiarity
with them that
they have a good to superior intelligence
level, but that doesn’t
seem to be enough to ensure
success. And at the same time,
we can probably describe in some
form why we feel these
people have not been successful.
Our descriptions would include
certain traits or behaviors
that have nothing to do with intelligence.
The study of emotional intelligence
has its roots in the work of
Darwin, who posited that
emotional expression was essential
for survival.
Over time, scientists have begun
to study why standard intelligence
along isn’t enough
to predict performance in an individual.
They have realized that
there is another type of
intelligence that isn’t related to
the standard cognitive intelligen-

ce – it’s called emotional
intelligence.
Emotional intelligence is a relatively
new subject of study, though
its roots go back to the
time of Darwin, who posited that
emotional expression was essential
for survival. But what
do we mean when we talk about
emotional intelligence? The fact is
that there are numerous
ways of defining emotional intelligence.
But for now, let’s say that
it is the ability to be
aware of your emotions and the
emotions of others and then to
use that knowledge to help
manage the expression of emotions
so that they foster success
instead of cause roadblocks.
Those who have high levels of
emotional intelligence, or EI for
short, are able to understand
the physical, mental, and social
impact that negative emotions
have on their bodies, minds,
relationships, and ability to pursue
and achieve goals. They then
are able to moderate their
own emotions so that their emotions
support their activities and
enhance their quality of life.
Emotional intelligence involves
a combination of competencies
which allow a person to
be aware of, to understand, and
to be in control of their own emotions,
to recognize and
understand the emotions of
others, and to use this knowledge
to foster their success and
the success of others.
Download free eBooks at
bookboon.comEMOTIONAL INTE-
LLIGENCE
Overview of Emotional Intelligence
People with highly developed EI
are proven to be more successful
in the workplace because
they can understand their emotions
and why they behave the
way that they behave. They
can use their emotions as clues
to what their body and mind are
trying to tell them. And
they can use their EI to truly understand
others and their points
of view.
When they wield this kind of tool,
they can overcome the kinds of
emotional obstacles
that tend to stop us all. They can
understand why others feel the
way that they feel and
why they are doing what they are
doing, and use that knowledge to
help others perform
at their best. They can resolve
conflict quickly and recover from
setbacks with aplomb.
They are good in a crisis, strong
at communicating, and successful
where others fail. Later
in this ebook, we’ll look in more
detail at some real-life examples
of how EI can help you
in the workplace. But now, let’s
look at how emotional intelligence
is different from our
traditional ideas about intelligence.
1.2 THEORIES OF MULTIPLE
INTELLIGENCES
Until the last century, the understanding
of intelligence was strictly
related to cognitive
functions such as memory, learning,
and problem-solving. However,
scientists had begun
to understand by the 1900s that
non-cognitive aspects of intelligence
also exist.
For example, E.L. Thorndike described
a type of social intelligence
that was related to
managing and understanding
others. In 1940, David Wechsler
further developed the
concept of non-cognitive intelligence
by arguing that no full definition
of intelligence could
exist until we were able to fully
define those aspects that were
not related to traditionally
measured cognitive skills.
Then in 1983, Howard Gardner
published a groundbreaking work
entitled Frames of Mind:
The Theory of Multiple Intelligences.
He argued that people have
more than one type of
intelligence, and that these types
of intelligence were also actually
cognitive in nature, yet
could not fully be defined by
current models such as standard
Intelligent Quotient (IQ)
tests. His model for multiple intelligences
focused mainly on:
• Intrapersonal Intelligence:
the ability to understand one’s

Manual do colaborador
Versão 1.0
2018