September 2018 FORUM
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<strong>September</strong> <strong>2018</strong><br />
American Citizen Services<br />
by Consular Staff<br />
The U.S. Consulate General in São Paulo<br />
assists American citizens traveling or<br />
living in the states of São Paulo, Paraná,<br />
and Mato Grosso do Sul.<br />
CONSULATE CORNER<br />
The American Citizen Services Unit within the<br />
Consular Section provides non-emergency<br />
services such as the issuance of U.S. passports,<br />
reports of birth and death of American<br />
citizens abroad, notarization of documents<br />
for use in the United States, and voting<br />
information. Appointments are required for<br />
non-emergency services. You may schedule<br />
an appointment online at brazil.usembassy.<br />
gov/service.html. There is no fee to schedule<br />
an appointment. Please be aware that ACS<br />
services have different appointment times.<br />
You must select an appointment for the<br />
specific service requested.<br />
American citizens are welcome to contact the<br />
consulate at (11) 3250-5000 (and pressing “3”<br />
at the recording) during our public inquiry<br />
hours of 1 p.m.–2 p.m. Monday-Friday or via<br />
email to SaoPauloACS@state.gov for more<br />
information on these services.<br />
American citizens may also report emergencies<br />
via telephone at (11) 3250-5000 (and pressing<br />
“3” at the recording) during normal business<br />
hours, Monday-Friday 7:30 a.m. to 4:30<br />
p.m. After hours and during the weekend<br />
and holidays, American citizens may report<br />
extreme emergencies (such as the death,<br />
arrest, disappearance, destitution, or violent<br />
crime involving an American citizen) to the<br />
consulate at (11) 3250-5373. Please note we are<br />
not able to issue passports outside of normal<br />
business hours.<br />
Although the registration of U.S. citizens is not<br />
mandatory, registration through the Smart<br />
Traveler Enrollment Program is recommended<br />
by the consulate. U.S. citizens may enroll online<br />
at step.state.gov/step, which will assist consular<br />
officers in trying to locate the citizen in case of<br />
emergency. U.S. citizens will also receive any<br />
travel warnings or security announcements the<br />
consulate releases by enrolling in the program.<br />
Payment for all Consular services can be made<br />
in U.S. dollars, Brazilian reais, or international<br />
credit card. Checks are not accepted. The<br />
consulate is closed on all American holidays<br />
and most Brazilian holidays (br.usembassy.<br />
gov/holiday-calendar). §<br />
Handy Links<br />
U.S. Consulate São Paulo: br.usembassy.gov/<br />
embassy-consulates/saopaulo<br />
Appointments: br.usembassy.gov/u-s-citizenservices/contact-information-working-hoursappointments<br />
US Citizen Contacts<br />
Emergencies: (11) 3250-5373<br />
(incarceration, detainment, evacuation, health)<br />
Non-Emergencies: (11) 3250-5000 (from<br />
1-2pm daily) or saopauloacs@state.gov<br />
(lost passports, reparation of remains, Social<br />
Security, minor health issues)<br />
@USCitsBrazil<br />
The official U.S. Embassy Twitter<br />
account for American citizens in Brazil. The<br />
English feed features daily tips and news<br />
for the expat community.<br />
4<br />
The American Society of São Paulo <strong>FORUM</strong> Newsletter
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