ICAP: Empowering Health for 15 Years

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Making health systems work better When quality improves, lives are saved Ensuring increased coverage and enhanced quality of health services for all people who need them is essential. Services need to be available and accessible—but if they are not also of high quality, impact will be limited and resources wasted. That is why ICAP is dedicated to quality improvement, a systematic approach that uses the scientific method to analyze and improve health system performance. ICAP’s evidence-based, flexible quality improvement approach has helped improve turnaround time of tests that determine whether a baby has HIV infection in Cameroon, increased coverage of HIV testing of children in Tanzania, and improved infection prevention and control in Sierra Leone following the Ebola epidemic. Another strategy to enhance both patient satisfaction and streamline health services is the use of differentiated service delivery, an approach that adapts the services to patient needs. Based on the health status of the patient, clinic visit frequency is adjusted and services are relocated to be closer to where patients reside. Moving the services to the community also helps unburden crowded health facilities and overwhelmed health workers. A leader of a monthly community ART refill group (CARG) distributes life saving medication to members. Outskirts of Harare, Zimbabwe
A physician training session at Muranga District Hospital. Muranga, Kenya ICAP works with ministries of health from 11 African countries to support the scale-up of these tailored models of care. Through a learning network that includes representatives from various groups from these countries, lessons can be shared on how to implement and scale up these tailored models of care. living with HIV, assisted Zambia in developing its scale-up plan for differentiated service delivery, and revealed complexities related to connecting men to HIV services in Zimbabwe. A health care worker cares for a patient. Cameroon This network has helped the Eswatini ministry of health revamp its teen-club model for adolescents “ We’re at a seminal moment in the global HIV response. As more and more people access services, ensuring quality is more important than ever for achieving impact. New technology helps track patient data. Quelimane, Mozambique Miriam Rabkin, MD, MPH Director, Health Systems Strategies ICAP at Columbia University
Page 1 and 2: EMPOWERING HEALTH FOR 15 YEARS
Page 3 and 4: Empowering In the mountains of Leso
Page 5 and 6: ...A vision of hope emerged Inspire
Page 7 and 8: A worker in the testing lab at a cl
Page 9 and 10: 6,000 ICAP-supported health facilit
Page 11 and 12: Seeking answers Support group for y
Page 13 and 14: Students in auditorium, Lusaka Scho
Page 15 and 16: Going beyond HIV A boy with malaria
Page 17 and 18: “ ICAP began as bold experiment t
Page 20: ICAP’s Presence Growing over the
Page 23 and 24: A KenPHIA survey team on its way to
Page 25: Link4Health health care worker comi
Page 29 and 30: “ This program was life-changing
Page 31 and 32: Stemming the tide Clinicians perfro
Page 33 and 34: Finding the Counseling session at I
Page 35 and 36: “ Through visionary commitment to

ICAP: Empowering Health for 15 Years

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