Smart Resourcing for Growing Businesses

There is a body of research that suggests many outsourcing deals are not
delivering the benefits expected by client organisations. Common themes centre
on a mixture of unexpected costs and issues surrounding the relationship. Yet
despite these well publicised challenges there remains a significant client
investment in outsourcing. In fact, the move towards outsourcing more core or
strategic elements of the business coupled with the growing importance of
greater collaboration with outsourcers is viewed as a way to achieve greater
flexibility and agility.
These challenges and developments suggest
that outsourcing continues to be viewed
overall as significant in the realisation of
business goals and strategies although there
are many who are currently in existing
outsourcing arrangements that are failing to
deliver the benefits expected.It is our belief
that outsourcing can be an effective strategy however there are a number of
aspects that have to be understood and actively managed both from the outset
and throughout the life of the contract to realise the expected benefit for the
clients' business.
The right blend of ingredients
Having the right ingredients alone is not enough to form the basis of a successful
recipe. Any memorable gastronomic experience has behind it an exact blend of
quality ingredients and other elements including skills, experience, preparation,
timing, tools and monitoring to ensure the delivery of a successful outcome for
the customer. At Aurora Partners we believe the same can be said of outsourcing.
The objective of this article is not to describe an end to end process for
outsourcing; after all there are plenty of articles about that.