Mangers'guide_PsychologicalSafety.2

• Share information about your personal work style and preferences. Encourage
teammates to do the same.
• Talk with teammates about their lives outside of work.
• Clearly communicate the purpose of all meetings.
• Don’t let team members talk negatively about other team members.
BODY LANGUAGE
• Open body posture.
• Face all team members, don’t turn your back to members of the group.
Share Decision-Making
• Encourage questions
• Ask for input, opinions, and feedback from your teammates.
• Try not to interrupt others. Help others to step in when someone is interrupted
and ensure his/her idea is heard.
• Explain the reasoning behind your decisions.
• Be sure to share when a team member contributes to a decision or a success.
Be Confident, But Not Inflexible
• Encourage the team to challenge you. But stick to your convictions and
principles, and defend your view if you are not persuaded.
• Manage team discussions. Prevent off-topic conversations during meetings.
• Encourage teammates to take risks, and demonstrate risk-taking in your own
work.
• Don’t be afraid to show vulnerability; share failures and concerns with your
teammates.
Additional resources
• High-Performing team needs psychological safety. Here is how to create it. L. Delizonna Harvard
Business Review, 2017
• Edmondson and Lei (2014). "Psychological Safety: The History, Renaissance, and Future of an
Interpersonal Construct," Annual Review Organizational Psychology and Organizational Behavior.
• Teaming: How Organizations Learn, Innovate, and Compete in the Knowledge Economy. A.
Edmonson
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