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Provisioning Process - Initiation Customer Activity Onecom Activity Pre-Sales Contract Pre-order Day 0 Day 2 - 3 Customer requirements identified & solution designed Sale Order & Service Agreement (if required) created Internal project handover (Sales, Technical & Service Delivery) Lease documentation submitted for customer sign off (if required) Customer sign’s off required documentation Service Delivery accept project initiation Service Delivery & customer interaction Project kick-off call scheduled with customer Customer accepts kick-off call appointment Project Kick-off call completed, project initiated & site survey scheduled Please refer to page 4 for project kick-off call information Customer attends kick-off call Notes: Project Manager/ Coordinator appointed at pre-order stage Standard lead time for installation is 30 working days (subject to site survey & Openreach survey 1 if network services are required, and customer requirements) 1
Provisioning Process – Planning Customer Activity Onecom Activity Working Day 3 - 13 Working Day 14 - 26 Planning & survey phase commences Planning phase completes Initial order survey stage commences and delivery dependencies identified Site survey arranged with customer Project plan document initiated Customer agrees site survey appointment If the building is pre 2000 an asbestos register will be required for site visits Network Services order raised (if required) Site survey completed and site dependencies identified. Customer will be informed of any additional requirements that have been identified at survey Customer provides access for surveyor Customer agreement to proceed required (if additional requirements identified at survey) Project plan finalised & submitted to customer for approval Customer approves project plan Project Engineer & customer interaction to discuss and complete system configuration requirements (CRF) Customer attends call with Project Engineer & completes CRF Design freeze commences Installation date scheduled Customer confirms installation date System pre-staging completed by Project Engineer Customer ensures site is ready and actions detailed in the project plan are completed prior to the scheduled installation date Customer provides access for network services surveyor (if required) Notes: If the site representative is not contactable the order may be delayed If the survey identifies issues system installation is likely to exceed standard lead time’s If additional requirements are identified at survey the project will be placed on hold until written acceptance from the customer is received If the survey identifies issues system installation is likely to exceed standard lead time’s If fixed line & data services are required a carrier survey may be required and system installation is likely to exceed standard lead time’s 2 CRF (customer requirements form) document is required to capture system configuration. Once signed-off the project enters design freeze 2
Page 1: Mitel Project Flowchart 25 th Octob
Page 5: Project Kick-off Call Attendees:

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