PROPERTY CARE PLUS
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<strong>PROPERTY</strong> <strong>CARE</strong> <strong>PLUS</strong>.qxp_Maquetación 1 7/3/19 1:07 Página 1<br />
Property Care Plus<br />
PROFESSIONAL <strong>PROPERTY</strong> MANAGEMENT SERVICES<br />
Since 1991<br />
INSPECTION VISITS<br />
MAINTENANCE & REPAIRS<br />
CLEANING SERVICES<br />
LAUNDRY SERVICES<br />
HOLIDAY RENTALS<br />
24H EMERGENCY HELPLINE<br />
Mijas Costa - Marbella
<strong>PROPERTY</strong> <strong>CARE</strong> <strong>PLUS</strong>.qxp_Maquetación 1 7/3/19 1:07 Página 2<br />
Introduction<br />
Based in offices at the centre of the western Costa del Sol, we offer the full range<br />
of property management services for overseas property owners.<br />
For almost 30 years we have been providing professional services to both non-rental<br />
and rental owners, guaranteeing them peace of mind and satisfaction and helping<br />
them to enjoy their holiday homes to the full.<br />
Buying and owning a property overseas is for many a dream they have worked<br />
towards for much of their life - a reward for all the hard work they have put in<br />
over the years and an opportunity to reap the lifestyle benefits for themselves<br />
and for their family and friends.<br />
Having bought, their own holiday home overseas can for many be a source of new<br />
experiences and potential stress as they grapple with requirements and systems<br />
foreign to them.<br />
Our goal is to provide all they may need in order to make their ownership a<br />
stress-free and rewarding experience. Having an experienced, friendly company on<br />
hand to keep an eye on the property’s security and condition, to handle all the<br />
cleaning and laundry requirements, to carry out maintenance and repairs when<br />
necessary and to assist/advise whenever required, can really enhance enjoyment<br />
during those much looked forward to holiday visits.<br />
And – for those owners who may wish to generate an extra income from their<br />
overseas investment by offering their home for holiday rentals, we provide the full<br />
package of marketing and support services.<br />
For Non-Rental Owners<br />
Our most popular service packs are:<br />
Key Management<br />
Our basic starter<br />
pack from around<br />
1€ per day<br />
Property HomeCare<br />
Our most popular<br />
service for non-rental<br />
owners from around<br />
2€ per day<br />
02
<strong>PROPERTY</strong> <strong>CARE</strong> <strong>PLUS</strong>.qxp_Maquetación 1 7/3/19 1:07 Página 3<br />
HomeCare Services & Packs<br />
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HomeCare 12 – includes monthly property inspections<br />
HomeCare 24 – includes fortnightly property inspections<br />
03
<strong>PROPERTY</strong> <strong>CARE</strong> <strong>PLUS</strong>.qxp_Maquetación 1 7/3/19 1:07 Página 4<br />
For Rental Owners<br />
TOURIST AUTHORITY<br />
REGISTRATION & COMPLIANCE<br />
PROFESSIONAL PHOTO<br />
PRESENTATION<br />
MULTI-CHANNEL INTERNET<br />
MARKETING<br />
ALL HOUSEKEEPING<br />
SUPPORT SERVICES<br />
Join our Rental Portfolio<br />
For owners wishing to offer their property for holiday rentals we offer full<br />
Rental Management Services.<br />
From initial set-up, professional marketing, handling all enquiries and<br />
reservations control through to providing full housekeeping and client<br />
support services – we will be working for you all the way.<br />
We are trained to take the strain while you sit back confident that your<br />
property investment is in good hands and that we are able to handle<br />
everything for you.<br />
04
<strong>PROPERTY</strong> <strong>CARE</strong> <strong>PLUS</strong>.qxp_Maquetación 1 7/3/19 1:07 Página 5<br />
RentalCare Services & Packs<br />
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RentalCare 12 – includes monthly property inspections<br />
RentalCare 24 – includes fortnightly property inspections<br />
05
<strong>PROPERTY</strong> <strong>CARE</strong> <strong>PLUS</strong>.qxp_Maquetación 1 7/3/19 1:07 Página 6<br />
Rental Owners Guide<br />
Introduction<br />
Andalucian Tourist Authority Compliance<br />
Since February 2016 owners wanting to offer their property for holiday<br />
rentals must comply with the Rental Law – Decree 28/2016.<br />
This requires minimum standards of equipment, facilities and support<br />
infrastructure and also pre-registration of the property with the Junta de<br />
Andalucia Tourist Authority.<br />
We are fully registered and assist our client owners in all aspects of the<br />
rental legislation and registration to ensure their property fulfils all compliance<br />
requirements.<br />
We have compiled a concise Rental Owners Guide to help potential renters<br />
understand the most important aspects of offering their property on the<br />
Holiday Rental Market.<br />
06
<strong>PROPERTY</strong> <strong>CARE</strong> <strong>PLUS</strong>.qxp_Maquetación 1 7/3/19 1:07 Página 7<br />
5 Key Guidelines to Maximise Bookings<br />
1. Forward Bookings Plan<br />
Plan and reserve your own usage requirements well in advance to allow<br />
maximum availability and ensure minimum response time in answering<br />
booking enquiries.<br />
2. Condition/Equipment/Furnishings<br />
The holiday rental market is highly competitive and clients will look for<br />
the best presented and equipped properties. So you will need to ensure<br />
that yours is presented and maintained in excellent condition and has<br />
everything they would expect.<br />
3. Marketing – Visual Presentation and<br />
Information<br />
Stand out from the competition – with professional photographs,<br />
detailed property description and lots of helpful, relevant local tourist<br />
information.<br />
4. Lead Generation, Enquiries Response and<br />
Bookings Conversion<br />
It is essential to generate a sufficient and ongoing flow of incoming<br />
booking enquiries and to respond to all of them promptly and with all<br />
the requested information.<br />
Conversion from enquiry to booking is a numbers game – most enquiries<br />
do not end up as bookings – so be prepared for that!<br />
5. Reliable Support Services<br />
A good local resource to service your bookings is essential – to clean and<br />
prepare the property before and after each rental, to attend to any<br />
housekeeping/maintenance issues that will invariably crop up and to<br />
welcome your guests on arrival and be on hand should they need<br />
assistance during their stay.<br />
07
<strong>PROPERTY</strong> <strong>CARE</strong> <strong>PLUS</strong>.qxp_Maquetación 1 7/3/19 1:07 Página 8<br />
What Bookings / Income can<br />
you Expect?<br />
Mi CAPRiCHO,<br />
2 bedroom Penthouse apartment<br />
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51% booked 26 weeks booked 13.500€ NET TO OWNER<br />
CALAHONDA PARK,<br />
2 bedroom 1 st floor apartment<br />
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57% booked 30 weeks booked 9.550€ NET TO OWNER<br />
ANTARES,<br />
2 bedroom 1 st floor apartment<br />
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75% booked 39 weeks booked 8.200€ NET TO OWNER
<strong>PROPERTY</strong> <strong>CARE</strong> <strong>PLUS</strong>.qxp_Maquetación 1 7/3/19 1:07 Página 9<br />
These are Some of Last Year’s<br />
Bookings Results<br />
ANTARES,<br />
2 bedroom ground floor apartment<br />
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53% booked 27 weeks booked 8.900€ NET TO OWNER<br />
LA SiESTA,<br />
2 bedroom 3 rd floor apartment<br />
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50% booked 26 weeks booked 9.550€ NET TO OWNER<br />
JARDiNES FASE 1,<br />
3 bedroom duplex apartment<br />
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54% booked 28 weeks booked 11.000€ NET TO OWNER<br />
09
<strong>PROPERTY</strong> <strong>CARE</strong> <strong>PLUS</strong>.qxp_Maquetación 1 7/3/19 1:07 Página 10<br />
Property Management Services<br />
Inspection Visits<br />
Regular checks to ensure you home is secure and<br />
remains in good condition. Properties left<br />
unattended for prolonged periods can be at risk<br />
from various unexpected causes. As an example,<br />
water damage from leaks from adjoining properties<br />
or after heavy rains can cause major problems if<br />
not detected and dealt with promptly<br />
Maintenance and Repairs<br />
Almost all properties will have some problem<br />
issues from time to time. Having professional<br />
tradesmaen on hand to identify and repair<br />
problems will minimise disruption and costs and<br />
enable you to maximise your enjoyment of your<br />
holiday home.<br />
Garden & Pool Care<br />
Periodic and seasonal tasks carried out when<br />
necessary will ensure your garden and pool are<br />
always kept in their best possible condition for<br />
you to enjoy during your holiday visits.<br />
Administration Services<br />
Paperwork and bills can be confusing in a foreign<br />
country. Our experienced staff are always on<br />
hand to help and advise on issues such as<br />
insurance claims, local authority/service providers’<br />
communications and requirements.<br />
10
<strong>PROPERTY</strong> <strong>CARE</strong> <strong>PLUS</strong>.qxp_Maquetación 1 7/3/19 1:07 Página 11<br />
<strong>PROPERTY</strong> UPGRADES AND<br />
REFORMATIONS<br />
Just after you have bought your new home, or perhaps after many years of<br />
ownership and enjoyment, you may wish to upgrade or reform to modern<br />
standards.<br />
Our experienced team of craftsmen can deliver all your requirements and<br />
our property management team can advise and assist in the planning<br />
stage and then liaise with you in supervising the works right through to<br />
completion.<br />
As one of our property management clients you would have access to<br />
all our many years’ experience and our team of trusted and recommended<br />
tradesmen.<br />
We specialise in painting and decorating, tiling, air-conditioning<br />
installations, replacement windows and doors and total reformations<br />
of bathrooms and kitchens.<br />
Our service includes sourcing “no obligation” quotations on your behalf<br />
and assisting you in the design and final selection process. Thereafter,<br />
we would be on hand to keep a close eye on all the works right through<br />
to completion and final approval.<br />
11
<strong>PROPERTY</strong> <strong>CARE</strong> <strong>PLUS</strong>.qxp_Maquetación 1 7/3/19 1:07 Página 12<br />
FOR MORE INFORMATION<br />
If you would like to know more about our range of services, please<br />
complete the attached Enquiry Form together with your introducers to<br />
authorise them to pass on your contact details to us.<br />
We will then make direct contact with you within 48 hours of receiving<br />
the enquiry from your introducer.<br />
We can then discuss with you directly your particular requirements and<br />
answer all your questions.<br />
Property Care Plus<br />
PROFESSIONAL <strong>PROPERTY</strong> MANAGEMENT SERVICES<br />
Since 1991<br />
Mijas Costa - Marbella