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310 LIMITED WARRANTY<br />
5<br />
Year Limited<br />
Warranty<br />
INCLUDED<br />
What is covered under the Limited Warranty?<br />
The extent of the limited warranty given for each product is described<br />
alongside each product below.<br />
Duration of Limited Warranty:<br />
Each limited warranty lasts for the number of years stated against each<br />
product below, starting from the date of purchase.<br />
What will be done to correct the problem?<br />
IKEA will examine the product and decide if it’s covered under this limited<br />
warranty. IKEA will then, at its choice, either repair the defective product or<br />
replace it with the same or a comparable product. In these cases, IKEA will<br />
be responsible for the costs of repairs, spare parts, labor and travel for repair<br />
staff that IKEA incurs, provided that the product is accessible for repair without<br />
IKEA incurring additional expenditure to gain access. This will not apply in<br />
cases where repair work has not been authorized by IKEA. Any defective parts<br />
removed in the course of repair works will become the property of IKEA. If the<br />
item is no longer sold by IKEA, IKEA will provide an appropriate replacement.<br />
IKEA will decide at its discretion, what will constitute an appropriate<br />
replacement.<br />
Conditions for the Limited Warranties:<br />
The limited warranties are valid from the date of purchase.<br />
The original purchase receipt is required as proof of purchase.<br />
10<br />
Year Limited<br />
Warranty<br />
INCLUDED<br />
General conditions<br />
for Limited Warranty<br />
Exclusions:<br />
The limited warranties do not apply to products that have been stored or<br />
assembled incorrectly, used inappropriately, abused, misused, altered,<br />
or cleaned with wrong cleaning methods or wrong cleaning products. The<br />
warranties do not cover normal wear and tear, cuts or scratches, or damage<br />
caused by impacts or accidents. The warranties do not apply if products have<br />
been placed outdoors or in a humid environment or if the products have been<br />
used for non-domestic purposes (unless otherwise stated). The warranty<br />
does not cover consequential or incidental damages. For customers in the<br />
US only: some states do not allow the limitation or exclusion of incidental or<br />
consequential damage, so this limitation or exclusion may not apply to you.<br />
The warranties are to the benefit of the original purchaser of the product.<br />
They are not transferable. For details see the limited warranty conditions and<br />
description for each product.<br />
Care instructions:<br />
To be able to claim this limited warranty you need to follow the specific care<br />
instructions for every product. You will find all care instructions with or on the<br />
product in the IKEA stores.<br />
15<br />
Year Limited<br />
Warranty<br />
INCLUDED<br />
25<br />
Year Limited<br />
Warranty<br />
INCLUDED<br />
General legal rights:<br />
This limited warranty gives you specific legal rights. This limited warranty does<br />
not, in any way, affect the rights given to you by law.<br />
How to reach us if you need service:<br />
Contact your local IKEA store. You will find the address and phone number<br />
in the IKEA Catalog or at IKEA-USA.com. Save your sales receipt as proof of<br />
purchase. Proof of purchase is required for the limited warranty to be valid.<br />
To find out more, pick up the LIMITED WARRANTY booklet in<br />
your local IKEA store.<br />
SULTAN<br />
25-YEAR LIMITED WARRANTY<br />
What is covered under this limited warranty?<br />
This limited warranty covers defects in material and workmanship in the<br />
following components of SULTAN mattresses and/or bed bases • Springs in<br />
spring mattresses. • Foam core in foam mattresses. • Latex core in latex<br />
mattresses. • Wooden frame and slats in slatted bed bases. • Electric motor in<br />
electrically operated bed bases (5-year limited warranty). This limited warranty<br />
applies to domestic use only.<br />
Products not covered under this limited warranty<br />
All pillowtops: SULTAN TÅRSTA, SULTAN TJÖME, SULTAN TORÖD, SULTAN<br />
TAFJORD; SULTAN LADE slatted bed base. All children’s mattresses and pads.<br />
See also general conditions on this page.<br />
PAX/KOMPLEMENT<br />
10-YEAR LIMITED WARRANTY<br />
What is covered under this limited warranty?<br />
This limited warranty covers defects in material and workmanship in the<br />
following components of the PAX/KOMPLEMENT wardrobes and interior<br />
organizers described: • Frames • Doors • Hinges • Sliding door mechanism<br />
• Drawer gliders • Clothes rails • Shelves. This limited warranty applies to<br />
domestic use only.<br />
Products not covered under this limited warranty<br />
KOMPLEMENT wire baskets, KOMPLEMENT plastic boxes, KOMPLEMENT pants<br />
hangers and KOMPLEMENT shoe organizers and wire baskets for shoes. See<br />
also general conditions on this page.<br />
AKURUM/RATIONELL<br />
25-YEAR LIMITED WARRANTY<br />
What is covered under this limited warranty?<br />
This limited warranty covers defects in material and workmanship in the<br />
following kitchens. This limited warranty applies to domestic kitchen use only.<br />
AKURUM kitchen system<br />
What is covered under this limited warranty?<br />
This limited warranty covers all of the following parts of the AKURUM kitchen<br />
system: • Cabinet frames • Fronts • INTEGRAL hinges • RATIONELL fullyextending<br />
drawers • RATIONELL shelves of tempered glass and melamine<br />
• RATIONELL wire baskets • Toe kicks • Legs • Cover panels • Deco strips/<br />
moldings • PRÄGEL and NUMERÄR countertops • Sinks • PERFEKT shelf and<br />
wine shelf • RATIONELL bottom trays for base cabinet • RATIONELL drawers<br />
under oven • RATIONELL floor-level drawers • RATIONELL dish drainers for wall<br />
cabinet<br />
Products not covered under this limited warranty<br />
Knobs, handles and LAGAN countertops. See also general<br />
conditions on page 310.<br />
Free-standing kitchens<br />
What is covered under this limited warranty?<br />
This limited warranty covers defects in material and workmanship on all the<br />
parts in the VÄRDE free-standing kitchen series.<br />
APPLIANCES<br />
5-YEAR LIMITED WARRANTY<br />
What is covered under this limited warranty?<br />
This limited warranty covers faults of the appliance, which have been caused<br />
by faulty construction or material faults from the date of purchase from<br />
IKEA. This limited warranty applies to domestic use only. The exceptions are<br />
specified under the headline “What is not covered under this limited warranty?”<br />
Within the limited warranty period, the costs to remedy the fault i.e., repairs,<br />
parts, labor and travel will be covered, provided that the appliance is accessible<br />
for repair without special expenditure. Replaced parts become the property of<br />
IKEA.<br />
How long is the limited warranty valid?<br />
This limited warranty is valid for five (5) years from the original date of<br />
purchase of the IKEA appliance from IKEA. LAGAN appliances have a one<br />
(1) year limited warranty valid from the original date of purchase. If service<br />
work is carried out during the limited warranty period, this will not extend the<br />
limited warranty period for the appliance, or the new parts.<br />
Which appliances are covered under this limited warranty?<br />
The five-year (5) limited warranty is valid for all IKEA appliances, except<br />
for LAGAN appliances, that have a 1-year limited warranty and RANSBY<br />
appliances.<br />
Appliances not covered under this limited warranty.<br />
All appliances purchased from IKEA before 1st of August 2009.<br />
Who will execute the service?<br />
The IKEA service provider will provide the service through its own service<br />
operations or authorized service partner network. For warranty to be valid, our<br />
service provider must inspect the appliance at the customer’s home.<br />
What is not covered under this limited warranty?<br />
• Normal wear and tear. • Deliberate or negligent damage, damage caused by<br />
failure to observe operating instructions, incorrect installation or by connection<br />
to the wrong voltage, damage caused by chemical or electro-chemical reaction,<br />
rust, corrosion or water damage including but not limited to damage caused by<br />
excessive lime in the water supply, damage caused by abnormal environmental<br />
conditions. • Consumable parts including batteries and light bulbs. • Nonfunctional<br />
and decorative parts which do not affect normal use of the<br />
appliance, including any scratches and possible color differences. • Accidental<br />
damage caused by foreign objects or substances and cleaning or unblocking<br />
of filters, drainage systems or soap drawers. • Damage to the following<br />
parts: ceramic glass, accessories, dishware and flatware baskets, feed and<br />
drainage pipes, seals, light bulbs and light bulb covers, screens, knobs,<br />
casings and parts of casings. Unless such damages can be proved to be due to<br />
production faults. • Cases where no fault could be found during a technician’s<br />
visit. • Repairs not carried out by our appointed service providers and/or<br />
an authorized service contractual partner or where non-original parts have<br />
been used. • Repairs caused by installation which is faulty or not according<br />
to specification. • The use of the appliance in a non-domestic environment<br />
i.e., professional use. • Transportation damages. If a customer transports the<br />
product to their home or other address, IKEA is not liable for any damage that<br />
may occur during transport. However, in case of IKEA delivery of the product<br />
to the customer’s delivery address, then eventual damages to the product that<br />
occurs during this delivery will be covered by IKEA (but not under this limited<br />
warranty). For claims under this last particular condition the customer should<br />
contact IKEA Customer Service at IKEA-USA.com • Cost for carrying out the<br />
initial installation of the IKEA appliance. See also general conditions on page<br />
310.<br />
KITCHEN FAUCETS<br />
10-YEAR LIMITED WARRANTY<br />
What is covered under this limited warranty?<br />
The 10-year limited warranty is valid for all kitchen faucets at IKEA, except<br />
LAGAN kitchen faucets. This limited warranty covers defects in material and<br />
workmanship. This limited warranty applies to domestic use only.<br />
What is not covered under this limited warranty?<br />
This limited warranty does not apply if the products have been used in a<br />
corrosive environment. See also general conditions on page 310.<br />
FAVORIT<br />
25-YEAR LIMITED WARRANTY<br />
Valid for all pots & pans without non-stick coating (including cast<br />
iron pots & pans).<br />
10-YEAR LIMITED WARRANTY<br />
Valid for all pots & pans with non-stick coating.<br />
What is covered under this limited warranty?<br />
This limited warranty covers function, materials and workmanship in all<br />
cookware in the FAVORIT series. The limited warranty covers: • Stability of<br />
the base. • Washing in a domestic dishwasher (with the exception of nonstick<br />
coated items or items made of cast iron which we recommend should be<br />
washed by hand.) • Non-stick properties on non-stick pans.<br />
What is not covered under this limited warranty?<br />
This limited warranty does not cover changes in the appearance of the<br />
cookware unless they have a significant effect on function. See also general<br />
conditions on page 310.