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FAQ:<br />
• How can I order?<br />
Online: kawada.com.au<br />
Email: Fill out our order form and<br />
email to orders@kawada.com.au<br />
Phone: (03) 9417 0639<br />
and follow the prompts.<br />
• What are the Payment Terms?<br />
Payment terms are strictly Proforma<br />
unless credit terms of 30 days have been<br />
approved by Kawada Australia.<br />
Please be aware that Kawada Australia<br />
will not ship orders while there is an<br />
overdue amount owing on your account.<br />
• How do I make payment?<br />
Online: kawada.com.au click ‘Pay An Invoice’<br />
at the bottom of the page.<br />
Bank Transfer:<br />
Account Name: Kawada Australia<br />
BSB: 013 275<br />
Acc: 410101664<br />
Credit Card: Please call (03) 9417 0639<br />
and follow the prompts.<br />
Cheque: Kawada Australia does not<br />
accept cheques.<br />
• My retail store has not sold your products<br />
before, how do I set up an account?<br />
Visit kawada.com.au and complete the<br />
online account application form.<br />
• Will I be notified when my order<br />
has shipped?<br />
Yes. You will receive an email with tracking<br />
information when your order has left the<br />
warehouse.<br />
• Does Kawada Australia have minimum<br />
order amounts?<br />
Yes. We are unable to break down inner<br />
cartons. You will find the MOQ for each<br />
product on the Order Form.<br />
We also have a minimum order spend<br />
amount to cover the costs involved in<br />
processing and packing orders.<br />
• Does Kawada Australia do back orders?<br />
Yes. Unavailable items will automatically<br />
be backordered unless otherwise asked.<br />
If a significant part of your order is out of<br />
stock you will be contacted to see if you<br />
would like to choose alternate items.<br />
• Where can I download product images?<br />
Visit kawada.com.au and follow the links<br />
to the Marketing Folder.<br />
Freight Policy:<br />
• Does Kawada Australia do free freight?<br />
Free freight is offered when orders<br />
meet a certain size, talk to our team for<br />
more details.<br />
• Can I pick up my order from<br />
the warehouse?<br />
No. Customer collection from the<br />
warehouse is not available.<br />
• My order is missing something.<br />
What do I do?<br />
Please contact Monique with your invoice<br />
number and the details of<br />
what is missing within 24 hours and<br />
she’ll be glad to assist you.<br />
• What do I do if my order is damaged?<br />
Damaged deliveries need to be<br />
communicated within 24 hours of receipt<br />
to be eligible for a claim. The couriers POD<br />
should not be signed without marking the<br />
delivery as being damaged.<br />
© Kawada <strong>2019</strong><br />
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