WALKING HOLIDAYS COLLECTION 2020
Quality Walking Holidays from all over the U.K.
Quality Walking Holidays from all over the U.K.
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TRAVEL INSURANCE – BOOKINGS TAKEN FROM 1 APRIL 2019<br />
Travel insurance is a vital aspect to booking a holiday, giving you protection against unforeseen circumstances that could otherwise spoil your holiday. The<br />
schedule of the cover below sets out a summary of the cover provided by insurance we have arranged with Travel & General Insurance Services Limited who is<br />
authorised and regulated by the FCA (firm reference number 304788) full details of which can be found on the FCA register (https://register.fca.org.uk) or by calling<br />
0800 111 6768.<br />
As cover under the Cancellation section commences immediately the holiday booking has been confirmed, no refund in premium will be allowed by Travel &<br />
General. In the unlikely event that we have to cancel your holiday, any insurance premiums paid to Travel & General will be refunded by Travel & General provided<br />
you haven’t made a claim. Please note we cannot refund premiums paid to other insurers. If you have arranged your own insurance please check that the premium<br />
will be refunded in the event of cancellation by us.<br />
Walking Holidays. Please check with your insurer if in doubt. Our travel insurance covers you for group walks up to an altitude of 3000m. Some insurers have lower<br />
limits – usually 2000m. If you decide to walk separately from our group, or if you have not taken Travel & General insurance, please ensure your cover is valid.<br />
This information is subject to change without notice.<br />
For full details and a quote call Travel & General (calls answered TAG-connect) on 0330 880 3625 and quote Preferred Travel Services.<br />
Cover is available for travellers up to the age 75. If you are over the age of 75, Goodtogo insurance (tel: 01279 621 654) offers policies with no age limit.<br />
Failure to comply with the terms & conditions of the policy may result in cover being restricted.<br />
Travel & General also offers annual policies.<br />
BOOKING CONDITIONS – <strong>2020</strong> SEASON<br />
KEY POINTS You enter into a booking with us when we issue our confirmation invoice. If you then cancel, there will be a cancellation charge. Initially this may<br />
only be a deposit, but can go up to 100%. You can make changes to your booking in certain circumstances. We make a charge for this. We can change and<br />
cancel your booking. We’ll pay you compensation in certain circumstances. We are responsible to you for providing your holiday but there are legal limits. Your<br />
contract will be with High Concepts Ltd trading as Preferred Travel Services, 41 High Street, Kibworth Beauchamp, Leicester, LE8 0HS. Tel: 0116 279 39 29<br />
mail@preferredts.com NB read the full terms below for more information and for other important rights and obligations.<br />
These Booking Conditions and the information in the brochure<br />
and our website form the basis of your contract with Preferred<br />
Travel Services (‘we’ and ‘us’). ‘You’ means the person making<br />
the booking (including anyone who is added or substituted at a<br />
later date). References to ‘brochure’ in these conditions shall also<br />
include references to our website.<br />
1.Your contract – when you make a booking you guarantee<br />
that you have the authority to accept and do accept on behalf<br />
of your party the terms of these booking conditions. A contract<br />
will exist as soon as we send our confirmation invoice. This<br />
contract is made on the terms of these booking conditions, which<br />
are governed by English Law, and the jurisdiction of the English<br />
Courts. You may however, choose the law and jurisdiction of<br />
Scotland or Northern Ireland if you wish to do so.<br />
2. Payment – in order to confirm your holiday, the appropriate<br />
deposit must be paid at the time of booking. The balance of the<br />
holiday cost must be received by the Balance Due Date which<br />
will be shown on our confirmation invoice. The Balance Due Date<br />
is 8 weeks before departure for Group A Holidays (holidays by<br />
air), 6 weeks before departure for Group B Holidays (holidays<br />
with no flight of more than 4 days duration) and 4 weeks before<br />
departure for Group C Holidays (holidays with no flight of 4 days<br />
or less). If you are booking after that date full payment must<br />
accompany your booking form. Reminders are not sent. If we do<br />
not receive payments due in full, on time, we shall cancel your<br />
travel arrangements and retain your deposit.<br />
3. Your holiday price – we reserve the right to change the prices of<br />
any of our holidays at any time. You will be advised of the current<br />
price of the holiday that you wish to book before your contract is<br />
confirmed. The price we charge for your travel arrangements is<br />
fully guaranteed and will not be subject to any surcharges after<br />
your contract is confirmed. Please note that items such as local<br />
city taxes at your holiday destination are not included in our prices<br />
and will be payable by you in situ.<br />
4. Changes by you – if, after our confirmation invoice has been<br />
issued, you wish to change your travel arrangements in any way,<br />
for example your chosen departure date or accommodation, we<br />
will do our utmost to make these changes but it may not always be<br />
possible. Any request for changes to be made must be in writing<br />
from the person who made the booking. You will be asked to pay<br />
an administration charge of £15 per person, and any further cost<br />
we incur in making this alteration. You should be aware that these<br />
costs could increase the closer to the departure date that changes<br />
are made and you should contact us as soon as possible. You<br />
can transfer your booking to another person, who satisfies all the<br />
conditions that apply to this booking, by giving us notice in writing<br />
as soon as possible and no later than 7 days before departure.<br />
Both you and the new traveller are responsible for paying all costs<br />
we incur in making the transfer.<br />
Note: Certain travel arrangements (eg. Air Tickets) may not be<br />
changeable after a reservation has been made and any alteration<br />
request could incur a cancellation charge of up to 100% of that<br />
part of the arrangements.<br />
5. Cancellation by you – should you or a member of your party<br />
need to cancel the holiday once it has been confirmed, you must<br />
immediately advise us in writing. Notice of cancellation is only<br />
effective when it is received in writing at our offices (see Date<br />
Received in the table below). Since we incur costs in cancelling<br />
your travel arrangements, you will have to pay cancellation<br />
charges in the table (shown as loss of deposit up to the Balance<br />
Due Date and percentages of the total holiday cost thereafter).<br />
Insurance premiums are non refundable.<br />
Date Received Group A Group B Group C<br />
More than 56 days loss of deposit loss of deposit loss of deposit<br />
More than 42 days 50% loss of deposi loss of deposit<br />
56-29 days 50% 50% loss of deposit<br />
42-29 days 50% 50% loss of deposit<br />
More than 28 days 50% 50% loss of deposit<br />
28-8 days 75% 75% 75%<br />
7 days or less 100% 100% 100%<br />
Please see clause 2 for definitions of Group A, B and C. The Date<br />
Received is the number of days before the departure date of the<br />
holiday we receive your cancellation in writing. Should one of<br />
the members of your party cancel who is sharing a double/twin<br />
room, the relevant single room supplement will become payable<br />
and added to your holiday cost.<br />
6(a) If we cancel your holiday – we reserve the right to cancel<br />
your booking. We will not cancel after the Balance Due Date has<br />
passed (see clause 2) except for unavoidable and extraordinary<br />
circumstances, or failure by you to pay the final balance, or<br />
because the minimum number (usually twenty) required for<br />
the package to go ahead hasn’t been reached. Unavoidable<br />
and extraordinary circumstances means a situation beyond our<br />
control, the consequences of which could not have been avoided<br />
even if all reasonable measures had been taken. If your holiday<br />
is cancelled you can either have a refund of all monies paid or<br />
accept an alternative holiday of comparable standard from us if<br />
we offer one (we will refund any price difference if the alternative<br />
is of a lower value). In the event a refund is paid to you, we will<br />
provide a full refund of your travel insurance premiums if you<br />
paid them to us and can show that you are unable to transfer or<br />
reuse your policy and pay compensation as shown in the table<br />
below except where the cancellation is due to unavoidable and<br />
extraordinary circumstances (see definition above).<br />
6(b) If we make changes to your holiday – it is a term of your<br />
booking that we are able to make changes to any aspect of your<br />
booking. If the change is insignificant, we will ensure that you<br />
are notified about it. Examples of insignificant changes include<br />
alteration of your outward/return flights which reduces your<br />
holiday duration by less than 12 hours, changes to aircraft type,<br />
change of accommodation to another of the same or higher<br />
standard, changes of airline, a change of overseas airport.<br />
If we alter significantly any of the main characteristics of the<br />
travel services that make up your package we will give you the<br />
choice of accepting the change, receiving a refund, or, if one<br />
is offered, switching to an alternative holiday. If you choose to<br />
accept a refund we shall pay compensation as shown in the table<br />
below except where the cancellation is due to unavoidable and<br />
extraordinary circumstances (see definition above).<br />
Number of days before departure<br />
we advise you of cancellation<br />
Compensation for each<br />
full fare paying Customer<br />
or significant change Group A Group B Group C<br />
More than 56 days Nil Nil Nil<br />
56-43 days £10 Nil Nil<br />
42-29 days £20 £10 Nil<br />
28-15 days £30 £15 £10<br />
14-0 days £40 £20 £15<br />
Please see Clause 2 definitions of Group A, B and C.<br />
The compensation that we offer does not exclude you from<br />
claiming more if you are entitled to do so.<br />
Costs incurred by you. If we make a significant change to or cancel<br />
your travel arrangements for any reason, we will not reimburse<br />
any expenses, costs or losses you incur relating to payments to<br />
third parties, including, but not limited to, insurance premiums,<br />
car parking, hotel accommodation, currency, connecting flights,<br />
or other travel arrangements such as kennelling fees etc.<br />
7. Our Liability to you – you must inform us without undue delay<br />
of any failure to perform or improper performance of the travel<br />
services included in this package. If any of the travel services<br />
included in your package are not performed in accordance with<br />
the contract, or are improperly performed, by us or the travel<br />
service suppliers, and this has affected the enjoyment of your<br />
travel arrangements, you may be entitled to an appropriate price<br />
reduction or compensation or both. We will not be liable where<br />
any failure to perform or improper performance of the travel<br />
services is due to: you or another member of your party; or a third<br />
party unconnected with the provision of the travel services in the<br />
package; or unavoidable and extraordinary circumstances, which<br />
means a situation beyond our control, the consequences of which<br />
could not have been avoided even if all reasonable measures had<br />
been taken.<br />
Our liability in cases involving, luggage, personal property, and<br />
money is limited to the excess for such items on your travel<br />
insurance policy.<br />
Our liability, except in cases involving, luggage, personal property,<br />
money, death, injury or illness, shall be limited to a maximum<br />
of twice the basic cost of your travel arrangements excluding,<br />
supplements, extras, extensions and insurance. Our liability will<br />
also be limited in accordance with and/or in an identical manner<br />
to a) the contractual terms of the companies that provide the<br />
travel services that make up your package. These terms are<br />
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