Lodge and Legend: Volume1 • Issue3

FOOD THOUGHT LEADERSHHIP
6 WAYS THE
SASKATOON
EXPERIENCE
IS UNIQUE
People are always talking about how
important it is for a restaurant to have
good food and good service.
Of course, they need those! But we
at Saskatoon believe, given today’s
competitive restaurant environment,
good food and service is just the “ante”
to get in the game and survive!
Because we felt our old home for over
20 years on Haywood, was, well to be
frank, a little bit of a run of the mill
retail space...we have always worked
hard to deliver good unique dishes with
friendly, attentive and service.
Everyone has their own opinion of what
good service is. Of course the level and
attention to detail of that service is
dependent on the type of restaurant:
fast food, fast casual, casual, casual fine
dining and fine dining.
At Saskatoon, while we want you to
enjoy our food and have good service,
our focus is on something much
bigger—the experience you have at
our new home: from the moment you
drive onto our retreat grounds, to the
moment you leave, stuffed with great
food and great memories. Everything
we do is centered on making that
experience one of the best, and the food,
service and hospitality are right at the
heart of that desire.
Hospitality goes beyond good food and
good service. It is us being genuinely
glad to see you, thankful you’ve chosen
us over all the other options, and taking
real good care of you because you are
you and we appreciate you.
It’s why, when you come
to Saskatoon, you’ll see
the following:
1
We use your name.
At Saskatoon, we believe that a relationship starts with an introduction, and an
introduction starts with knowing your name...because you are not just another
number. That’s why we ask for your name, and why you’ll notice that we pass that
info on to your server—we want to know you and put a face with a name, so you
can truly become part of the Saskatoon family. It’s also why you’ll learn many of our
names along the way, as well.
2
We’ll offer personal recommendations and insight.
As you dine with us, or plan your next event, there are a lot of choices that you’ll
have to make, and it can be overwhelming—especially if it’s your first time with
wild game! Don’t worry—we’ll help you narrow things down along the way by
learning your likes and dislikes, and making recommendations based on our own
experience. When you’re here, you’re part of the family, and your satisfaction is our
primary concern.
3
Our Garden-to-Table Food.
Part of great service isn’t just the face-to-face interaction that we share, but the
thought we’ve put into your visit long before you’ve even arrived. At Saskatoon,
you see that in every aspect of what we do, from the fire in the fireplace to the
patio waiting area. But don’t miss something else—our gardens! They don’t just
provide a welcoming entry, but provide much of the food that you will actually see
on your plate. That’s because we believe fresh food is better and healthier for you
and your family, and there’s nothing fresher than the food from our own backyard.
4
We’re a family here.
While many other restaurants hide their owners or managers away, only to come
out if a problem must be solved, you’ll get to know our management personally.
Oftentimes, you’ll get to see Renee at the hostess station, or helping out in the
dining rooms, and Edmund likes to visit tables throughout the restaurant just so
say thank you. Fortunately, our entire staff has decades of experience among them—
many of them being at Saskatoon for years and years—so if anything in your night
out with us does miss the mark, we can get it solved for you quickly and effectively.
5
We offer a retreat away from the busyness of life.
Our lodge was created with you in mind, as a retreat away from all the hectic
running and never-ending to-do lists you already have to face. Why not take a break
from it all? Our lodge was designed for comfort and relaxation—from the fires in
our fireplaces to the wood-trimmed bar and the warm, homey lodge feel. We love to
welcome you into our home, but your stresses and troubles can stay outside.
6
We don’t want you to leave.
While other restaurants only make money when they churn table after table, we
want you to stay a spell and relax. Our business was formed on you coming back
time and time again for great food, wonderful service and hospitality at a home
away from home—not on making you eat and run. So come in, take a breath, have
a seat (and a drink) and relax for a bit. We’ve got all the time in the world and we’d
love to spend it with you.
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