Western Cape Business 2020 edition

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OVERVIEW Business Process Outsourcing A war room is removing red tape in BPO. Sector Insight Education is a fast-growing sector within BPO. A war room to unblock red tape in important job-creating sectors such as business process outsourcing (BPO) has been set up by the Western Cape Provincial Government with financial support from Harvard University. The job statistics published by Business Process enabling South Africa (BPeSA) published for the second quarter 2019 show 5 391 new jobs created (mostly in the Western Cape and KwaZulu-Natal) with younger people getting most of the jobs and 97% of the jobs going to people of colour and 66% to women. The strongest sectors were telecommunications, education, retail and insurance. BPO employs more than 50 000 people in the province, against about 228 000 in South Africa as a whole. This is according to the Key Indicator Report of BPeSA, the national organisation with representation in the nation’s three biggest cities. Sixty-three percent of the offshore market is in the Western Cape where the provincial government has identified BPO as one of the six key sectors that can create jobs quickly. The City of Cape Town, the provincial Department of Economic Development, Agriculture and Tourism (DEDAT) and IT service management company EOH jointly sponsor the training and 12-month learnerships of 175 unemployed work-seekers in BPO. The municipality also trains 20 potential team leaders to build management skills within the sector. BPO involves any internal businesses that a company chooses to outsource to a specialist in that field, for example accounting or customer service centres. UK shop Asda and online retailer Amazon have large customer service centres in Cape Town. Other big brands Online Resources Business Process enabling South Africa (BPeSA): www.bpesa.org.za Contact Centre Management Group: www.ccmg.org.za National Department of Trade, Industry and Competition: www.dti.gov.za include British Gas, IBM, KLM, Lufthansa, Mastercard and Microsoft. The fact that greater Cape Town is home to three universities, a university of technology and two technical colleges is a major advantage in attracting companies with sophisticated operations. Other factors in favour of Cape Town are the relatively neutral accents, good infrastructure (financial and telecommunications) and the time zone being the same or close to Europe’s. The Department of Trade, Industry and Competition (dtic) offers incentives to BPO investors. A base incentive is calculated on projected offshore jobs to be created and is awarded on actual offshore jobs created. The incentive has a twotier structure for non-complex and complex jobs and is paid over a five-year period. A new Global Business Services (GBS) Incentive was launched in London in 2018 to replace a scheme initiated in 2014. According to the dtic, the earlier scheme resulted in an additional 20 000 direct jobs in the sector with an average growth rate of 22% per annum in the period 2014-2018. ■ WESTERN CAPE BUSINESS 2020 84
Department of Social Development MEC: Ms Sharna Fernandez Union House, 14 Queen Victoria Street, Cape Town 8001 Tel: Western +27 21 483 5045 | Fax: +27 21 483 4783 Web: www.westerncape.gov.za/dept/ social-development Provincial Government 8th Floor, 9 Dorp Street, Cape Town 8000 Office of the Premier Premier: Mr Alan Winde Provincial Legislature Building, 1st Floor, 7 Wale Street, Cape Town 8000 Tel: 0860 142 142 Email: service@westerncape.gov.za A guide to the metropolitan, district and local municipalities Department of in Health the Western Cape. Department of Agriculture MEC: Dr Nomafrench Mbombo MEC: Dr Ivan Meyer 21st Floor, 4 Dorp Street, Cape Town 8000 CITY Admin OF Building, CAPE Muldersvlei TOWN Road, Witzenberg Tel: +27 21 483 Local 3245/5417 Municipality METROPOLITAN Elsenburg 7607 MUNICIPALITY Tel: +27 23 316 1854 | Fax: +27 23 316 1877 Department of Human Settlements Address: Tel: +27 Civic 21 808 Centre, 5111 Podium Block, 6th Floor, 12 Hertzog Website: www.witzenberg.gov.za MEC: Mr Tertius Simmers Boulevard, Cape Town 8000 Tel: Department +27 21 400 1111 of Community | +27 21 400 1313 Safety CENTRAL 27 Wale Street, KAROO Cape DISTRICT Town 8001 MUNICIPALITY Fax: MEC: 0860 Mr Albert 103 Fritz 090 Address: Tel: +27 21 63 483 Donkin 6488 Street, Beaufort West 6970 Website: 35 Wale Street, www.capetown.gov.za Cape Town 8000 Tel: Department +27 23 449 1000 of Local | Fax: Government +27 23 415 1253 Tel: +27 21 483 6949/8588 Website: www.skdm.co.za CAPE WINELANDS DISTRICT MUNICIPALITY MEC: Mr Anton Bredell Address: Department 46 Alexander of Cultural Street, Affairs Stellenbosch and Sport 7599 Beaufort 8th Floor, Waldorf West Local Building, Municipality 80 St George’s Mall, Cape Town 8001 Tel: MEC: 086 Ms Anroux 126 5263 Marais | Fax: +27 21 888 5100 Tel: +27 23 414 8149 | Fax: +27 23 414 8105 Tel: +27 21 483 4049/4997 Website: Protea House www.capewinelands.gov.za Building, 7th Floor, Website: www.beaufortwestmun.co.za Greenmarket Square, Cape Town 8000 Department of Social Development Breede Tel: +27 21 Valley 483 9503 Local Municipality Laingsburg Local Municipality MEC: Ms Sharna Fernandez Tel: +27 23 348 2600 | Fax: +27 21 883 8871 Tel: +27 23 551 1019 | Fax: +27 23 551 1019 Union House, 14 Queen Victoria Street, Cape Town 8001 Website: Department www.bvm.gov.za of Economic Development Website: www.laingsburg.gov.za Tel: +27 21 483 5045 and Tourism Drakenstein Local Municipality Prince MEC: MrDavid Maynier Department Albert of Local Transport Municipality and Public Works Tel: +27 21 807 4500 | Fax: +27 21 872 8054 Tel: 11th Floor, NBS Waldorf Building, MEC: +27 Mr Bonginkosi 23 541 1320 Madikazela | Fax: +27 23 541 1321 Website: 80 St George’s www.drakenstein.gov.za Mall, Cape Town 8001 Website: www.pamun.com 8th Floor, 9 Dorp Street, Cape Town 8000 Tel: +27 21 483 5065 Langeberg Local Municipality GARDEN Tel: +27 21 ROUTE 483 4813 DISTRICT MUNICIPALITY Tel: Western +27 23 Cape 615 8000 Education | Fax: +27 Department 23 615 1563 Website: www.langeberg.gov.za MEC: Ms Debbie Schäfer Stellenbosch Grand Central Towers, Local Lower Municipality Parliament Street, Cape Town 8001 Tel: +27 21 808 8111 | Fax: +27 21 808 8003 Tel: +27 21 467 2000 Website: www.stellenbosch.gov.za Tel: +27 21 483 4813 Fax: +27 21 483 5068 Web: www.westerncape.gov.za/dept/tpw Provincial Treasury MEC: Mr David Maynier Department of Environmental Affairs and Development Planning MEC: Mr Anton Bredell 8th Floor, 1 Dorp Street, Cape Town 8000 Tel: +27 21 483 4091 Address: Provincial 54 York Treasury Street, George 6530 Tel: MEC: +27 Mr David 44 803 Maynier 1300 Fax: 3rd 086 Floor, 555 7 Wale 6303 Street, Cape Town 8000 Website: Tel: +27 21 www.gardenroute.co.za 483 4237 LISTINGS 3rd Floor, 7 Wale Street, Cape Town 8000 Department An overview of of Transport the Western and Cape’s Public Works provincial government departments. Tel: +27 21 483 4237 | Fax: +27 21 483 3855 MEC: www.westerncape.gov.za Mr Bonginkosi Madikazela Web: www.westerncape.gov.za/dept/treasury Western Cape Local Government 115 85 WESTERN WESTERN CAPE CAPE BUSINESS BUSINESS 2020 2019
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WESTERN CAPE BUSINESS THE GUIDE TO
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4th floor, 33 Martin Hammerschlag W
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Buy your own Bandit wood chipper or
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GROW YOUR COMPANY WITH OCCUPATIONAL
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Western Cape Business A unique guid
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SPECIAL FEATURE Amazon Web Services
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SPECIAL FEATURE Economy Finance, bu
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SPECIAL FEATURE best whale viewing
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DEDAT expands Global Entrepreneursh
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Municipal Economic Support eases bu
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gion stern Cape Trade & Investment
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INTERVIEW challenge the powers that
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WECBOF makes it happen! The Western
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Page 47 and 48: KEY SECTORS Overviews of the main e
Page 49 and 50: OVERVIEW engineering and mathematic
Page 51 and 52: Wine tourism boosts Western Cape ec
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Page 55 and 56: OVERVIEW largest suppliers in the p
Page 57 and 58: OVERVIEW totalling R56-billion that
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Page 71 and 72: OVERVIEW Airport grew to 2.6-millio
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Page 79 and 80: OVERVIEW A new welding academy in T
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Page 89 and 90: INTERVIEW and property are protecte
Page 91: Travel extraordinary St Helena Vict
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