The Grand Events Guide: January - May 2020

T&C’s
A FULL COPY OF T&C’s CAN BE FOUND ON OUR WEBSITE OR REQUESTED AT OUR BOX OFFICE.
BOOKING SERVICE
The Grand charges a small booking fee of £1.50 per transaction (not ticket). This helps us deliver a
more efficient box office and contributes to The Grand’s wider outreach work. Buying tickets in advance
through our box office is always cheaper than using external ticket agencies or paying on the door.
TICKET BOOKING
Phone: 01200 421599
Online: www.thegrandvenue.co.uk
In person: Tuesday - Saturday 9.00am - 3.00pm
TICKET COLLECTIONS
If you have selected the ‘Collect on Box Office’ option when purchasing your event tickets, you will be
able to pick them up at the box office when you arrive for the show. In most cases, this will be possible
from 30 minutes before the published ‘doors’ time. If you are collecting tickets, please ensure you bring
either your booking reference number or the card that you purchased the tickets with.
COLLECTING ON BEHALF OF SOMEONE ELSE: If you are collecting on behalf of someone else and you
are not the person whose card was used to purchase the tickets, we will ask for the purchaser’s details
(card number that was used to purchase the tickets and/or the booking reference) and your name.
Where possible please ensure you let our Box Office know if someone is collecting tickets on your behalf
and provide them with the booking reference number.
CONCESSIONS
Where stated concessions are available for children (Under 18), students (with valid ID) and adults
(Over 60). People with disabilities who are unable to attend events on their own are entitled to one free
ticket for their support worker or carer. Proof of status is required.
REFUNDS
The Grand Venue cannot issue refunds or exchange tickets once they have been purchased unless the
event has been cancelled. Please be extra vigilant when buying multiple tickets in case those you are
buying for cannot attend the event. The Grand Venue regrets it cannot refund where a mistake has
been made by the customer during the ticket-buying process.
EVENT POSTPONEMENTS / CANCELLATIONS
From time to time, events are cancelled or postponed, usually for circumstances not in the control of
The Grand Venue. In this case we will always contact all ticket holders by phone or email and offer a
full refund for the ticket(s) purchased (including booking fee). Please ensure that the details we have
for you at our Box Office are up-to-date, this helps us maintain an efficient service.
AGE RESTRICTIONS
Unless otherwise stated all of our events are suitable for 14+. Anyone under the age of 18 must be
accompanied by an adult. Please check the film certificate for all film screenings, this acts as an age
restriction.
FOOD EVENTS
Advance booking may be required. Sales will close 3 working days prior to the event. Allergens and
dietary requirements must be notified on booking. Pizza Café: Advanced booking is recommended to
avoid disappointment. A limited number of Pizzas will be available to order on the event itself.
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