BR Intermediate SB

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ContentsIntroduction4–5Workingwith wordsLanguage atworkPracticallyspeakingBusinesscommunicationTalkingpointOutcomes – you can123Working life6–11Work–lifebalance12–17Projects18–23DescribingworkWork–lifebalanceProjectsPresentsimple andpresentcontinuousto + nfinitiveand -ing formPresentperfect andpast simpleHow to showinterestHow to say‘yes’How togive shortanswersNetworkingExchangingcontact detailsUpdating anddelegating tasksSpeednetworkingCorridorconversationsScenarioplanning• talk about yourself andyour work• give a short personalpresentation• show interest duringconversations• network with groups ofpeople• talk about work–lifebalance• say ‘yes’ in different ways• exchange contact details• talk about projects• talk about the progress ofa project• give short answers• update and delegate tasksViewpoint 1VIDEO Sharing a workspace24–25456Services &systems26–31Customers32–37Guests &visitors38–43Services andsystemsCustomerserviceBusinesstravelComparativeforms andmodifiersPresenttensesfor futurereferenceArticlesHow to beapproximateHow to say‘sorry’How toaddresspeopleExplainingfeatures andbenefitsMaking andchangingarrangementsWelcomingvisitorsStack rankingUpside downmanage mentCulturalexpectations• talk about services andsystems• make comparisons• talk about approximatenumbers• talk about features andbenefits• talk about customerservice• talk about schedules andfuture arrangements• say ‘sorry’ in differentways• make and changearrangements• talk about business travelschedules• use articles• find out how to addresspeople• welcome visitors and talkabout their journeyViewpoint 2VIDEO Cultural communication44–45782Workingonline46–51Finance52–57OnlinesecurityFinance andmoneyObligation,prohibition andpermissionTalking aboutthe futureHow tosequence anexplanationHow to usewillTeleconferencingPresenting visualinformationOnline, butare youworking?Investmentopportun ities• talk about online securityat work• talk about rules• explain clearly• take part in ateleconference• talk about how to financea new business idea• talk about futurepredictions• use will in different ways• give a presentation withvisual information
ContentsWorking withwordsLanguage atworkPracticallyspeakingBusinesscommunicationTalkingpointOutcomes – you can9Logistics58–63Logistics andsupply chainsDirect andindirectquestionsHow to usesay and tellPlacing andhandling ordersShadowwork• talk about logistics andsupply chains• ask direct and indirectquestions• use say and tell correctly• place and handle ordersViewpoint 3VIDEO Cybercrime64–65101112Facilities66–71Decisions72–77Innovation78–83Describing aplace of workDecisionmakingInnovationQuantifiersFirst andsecondconditionalsSuperlativeformsHow to usetoo andenoughHow touse ifHow topraiseand thankpeopleMakingsuggestions andrecommendationsNegotiatingPresenting newideasTheHawthorneEffectThe DecisionGameMusic toyour onlineears• describe a place of workand its facilities• use quantifiers• use too and enough• make suggestions andrecommendations• talk about decisionmaking• talk about futurepossibilities• use if in different ways• negotiate an agreement• talk about innovativeideas• talk about extremes• praise and thank peopleformally and informally• present new ideasViewpoint 4VIDEO The Falkirk Wheel84–8513Breakdowns86–91Breakdownsand faultsRelativepronounsHow tochecksomeoneunderstandsDiscussing andsolving problemsA breakdownin publicrelations• talk about breakdownsand faults• use relative pronouns• check someoneunderstands• discuss and solveproblems14Processes92–97ProcessesPassiveformsHow toexplain aprocessDealing withquestionsLean coffee• talk about, describe andexplain processes• deal with questions aftera presentation15Performance98–103PersonalqualitiesPastcontinuousand pastperfectHow togeneralize orbe specificAppraisingperformance andsetting objectivesExtroverts,introverts,andambiverts• talk about differentpersonal qualities• talk about past events inyour life• generalize and be specific• take part in aperformance reviewViewpoint 5VIDEO Green Appeal104–105Practice files 106–135Communication activities 136–143Audio scripts 144–158Irregular verb list 1593

BR Intermediate SB

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