Intersteno E-News 92

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6 | ENEWS 92synchronized media. This is only a formal review. However, digital accessibility is about access todigital information and services for all. By supplementing this formal review with a (qualitative) reviewby a customer panel of people with disabilities, fulfillment of the above mentioned ambition can bebrought closer.Customer panelAs part of the development of the live subtitling service for parliament, the Parliamentary ReportingOffice (PRO) has previously attempted to set up an ad hoc customer panel for the deaf and hard ofhearing. Cooperation has been sought and found at, among others, a national based organization.Practice shows that where the revenue is often large, it is not easy to organize, motivate and(structurally) maintain such a customer panel.This is why after discussions the PRO has chosen to organize the customer panel referred to here notnationally but locally. Moreover, it was chosen not to do it ourselves, but to choose a localorganization for the disabled and having experience with customer panels.Photo: A minister answers during question time. His words are subtitled live.What is the revenue of a customer panel? An example: when checking the quality of live subtitles, thequality officer always uses sound. The customer panel revealed that this is unusual. After all, the livesubtitles are aimed at the deaf and hard of hearing and not at the hearing. From now on, the quality ofthe PRO is tested without sound. In this way, one can take on the role of a deaf or hearing impairedperson and determine whether the debate can be properly followed on the basis of the subtitles.Another example: the PRO's live captionists are also PRO-reporters. They are trained to strive foraccuracy and completeness. In practice, when working as a captioner, this mainly produces manysubtitles, which, according to the technique, are shown briefly. This method, with a correspondinglylarge amount of text, also leads to the problem that a lot of text lines have to be displayed. Thecustomer panel indicated that it is not feasible for a user of subtitles, a deaf or hearing impairedperson, to process so much text in such a short time. The panel opined that subtitles are not aboutcompleteness but about accuracy. The subtitles must properly reflect, in a condensed form, thecontent of the message. One of the members of the customer panel sees it as follows: I am deaf, butnot stupid.
ENEWS 92 | 7AppealI am preparing a contribution on this topic for DIAMESIC 5, the 5th Intersteno Conference onparliamentary and court reporting, captioning, and accessibility on 8 and 9 October 2020 in Bordeaux.The theme is the role of customer panels in optimizing the digital accessibility and user-friendliness ofwebsites and apps for the deaf and hard of hearing.Hereby an appeal to anyone who has experience with this, or with customer panels in general, I wouldlike to hear about your experiences! Mail to h.eras@tweedekamer.nlHenk-Jan ErasQuality Officer with the Parliamentary Reporting Office of the Dutch House of Representatives,Member of the Scientific Committee of Intersteno
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Page 3 and 4: ENEWS 92 | 3Presidents messageMy de
Page 5: ENEWS 92 | 5I’m deaf, not stupid!
Page 9 and 10: ENEWS 92 | 9There are information c
Page 11 and 12: On 24 th November, the CCTV News Ch
Page 13 and 14: ENEWS 92 | 13The professionals in o
Page 15 and 16: ENEWS 92 | 15Crowne Plaza hotel as
Page 17 and 18: ENEWS 92 | 17History and developmen
Page 19 and 20: ENEWS 92 | 19As illustrative data,
Page 21 and 22: ENEWS 92 | 21Shorthand coursesBy Jo

Intersteno E-News 92

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