Lacuna Issue 1: Old & Decrepit

Consumer Turned Assumer
Have you worked in customer service?
Have you any idea what it’s like?
One moment things run smoothly,
And the next, disorder may strike.
It was a bustling Wednesday afternoon,
And she was the only manager around.
People were coming and going,
While music played in the background.
Most customers left smiling,
Because they were content;
But one man’s mouth turned down,
Out of shape he was bent.
“There are a few issues I have,
With a manager I must discuss;
Fetch one for me now
I’m in need of their focus.”
“I am the manager,
Sir, You have my attention.”
Sighing, she readied herself
For to hear the issues he did mention.
He drew in a deep breath,
She could very easily tell
That he would make a scene,
With the possibility he would yell.
His face grew red, and he shouted,
“This restaurant is a joke!
I asked the waiter for Pepsi,
And he brought me a Coke!”
Inquiring faces of customers turned
about,
And the manager she grew weary.
“I am sorry to inform you, Sir,
Coke products are the only thing we
carry.”
The man continued to grow angrier,
For him this explanation did not suffice,
The issue at hand he refused to let go,
He said, “Will you not adjust the price?”
Apologetically she denied his request,
From losing her cool she did abstain.
Huffing and puffing he went for the door
Saying “I won’t be back again!”
A Poem by Kayla Hendley