Client-Account-Opening-Guide-23-08-2018-v-01--1-

Assisting Clients with
Cross-Border Account Opening
This document provides guidance on completing documentation
for opening an account with one of our international partner
banks. It assists with the account opening procedures, defines
roles and responsibilities, and describes regulatory and
documentary requirements to assist throughout the process.
Assistance with documentation
Whenever bank documentation needs to be
completed, a designated implementation adviser
will assist with identifying the requirements to be
met. We will coordinate the completion of as much
of the documentation as we can, and guide clients
through the elements that require their input. This
assistance through the documentation process
should dramatically reduce the time it takes for the
account to become operational.
Dedicated client service
and support
We provide a dedicated support service through
our partner banks to help you access their incountry
banking services. This offers global
relationship management with regional and local
expertise to streamline problem-solving, escalation
and service. Compliance with all legislation and
regulations, while providing the simplest and most
efficient experience for each of our partner banks
and their clients, is our priority.
Assisting Clients with Cross-Border Account Opening 3