SSHA - News Extra Lockdown Summer 2020

Coronavirus help and advice
How can I contact
you to discuss my
rent?
You can call our customer service centre on 01785 312000.
Our advisors will be able to offer help and information. They
can also refer you to dedicated money and advice teams, if
appropriate. You can read more about Andrew, one of our
employment and money advice officers, on page 10 of this
newsletter.
Our aim is always to do everything possible to ensure that
customers can sustain their tenancies and remain in their
homes.
What should I do
if I need to
self-isolate and
can’t afford to
pay my rent?
To make sure people in work can take the necessary time off
to stay at home if they are suffering from coronavirus or to
prevent its spread, government support is available. Further
details can be found at www.understandinguniversalcredit.
gov.uk/employment-and-benefits-support
If you are concerned about your rent payments due to changes
in your income, we advise that you look into any financial
support that may be available to you as soon as possible.
You can contact us for practical advice on claiming the relevant
benefits on 01785 312000 or by emailing enquiries@
ssha.co.uk.
Alternatively, there are a number of other agencies who are able
to offer advice including your local Citizens Advice.
If I am classed as
being on unpaid
leave how will this
affect my Working
Tax Credit?
Working Tax Credit has been replaced by Universal Credit for
most people and you can only make a new claim for Working
Tax Credit in very limited circumstances.
If you are already in receipt of Working Tax Credit, we advise
that you contact the tax office as soon as possible to discuss
any changes in your income. If you are not already in receipt of
Working Tax Credit, you may be able to access financial support
through Universal Credit or other benefits.
You can find more details on the government website:
www.understandinguniversalcredit.gov.uk/coronavirus/
4 newsextra | Lockdown edition Summer 2020