Dealer WP-Consumer Reports Update - Goodman Manufacturing

April 10, 2012
Page 2 of 3
Goodman takes great pride in our manufacturing quality. In fact, we insist on it. The Goodman brand
product line is assembled in facilities that are ISO 9001-­‐certified, which is accepted worldwide as the
independent standard for quality manufacturing and management processes. We also take pride in our
ability to work with dealers and homeowners to resolve any complaints. It’s why the Goodman brand
was awarded the Better Business Bureau’s ® highest rating. The A+ rating is based on 16 performance
factors that reflect Goodman’s ability to work with homeowners to quickly resolve questions or
concerns regarding the entire line of Goodman heating and cooling products.
Quality, in fact, is an integral part of the Goodman brand mission. From initial assembly to final
installation, the Goodman brand is working diligently to elevate homeowner perceptions of the entire
HVAC industry. One of our quality commitments is to actively support and promote NATE certification,
a symbol recognized by more and more homeowners as the mark of technician excellence.
The Goodman brand has been recognized as an innovator, the industry’s heat transfer experts. Our
engineers and technicians developed high-­‐performance products like the 5mm SmartCoil condenser
coil that greatly increase heat transfer capability in units using R-­‐410A refrigerant, which continues to be
the industry’s most advanced and efficient copper tube and aluminum fin combination.
In 2009, the Goodman brand launched a completely redesigned heat pump, with standard features that
have made it an increasingly popular choice for homeowners.
All-­‐aluminum Goodman brand evaporator coils introduced a single-­‐metal solution to a leading cause of
premature copper coil failures. These durable coils have been rigorously tested in a reliability laboratory
and field-­‐tested, ensuring performance equal to – even exceeding – the performance of the Goodman
brand copper tube and aluminum fin evaporator coils.
The Goodman brand offers simplified installation of previously complex, high-­‐efficiency systems with its
ComfortNet Communicating Control, which a dealer can install using just four wires.
At Goodman we let the market be our judge: the millions and millions of installed Goodman brand air
conditioners and heat pumps that effectively keep homeowners cool and comfortable plus America’s
HVAC dealers whose loyalty we have earned.
QUESTIONS & ANSWERS
Q: Doesn’t Consumer Reports® rigorously test products before making recommendations?
A: In the case of central HVAC systems, Consumer Reports® does not use scientific testing. Instead, the
magazine relies on reader opinions given as part of a lengthy survey covering numerous household-­‐
related items. The survey is sent to the publication’s readers who have responded that they would
be willing to partake in a survey covering a wide array of products and services.
Q: Did Consumer Reports provide analysis on what failed or was repaired?
A: Dealers know a host of things can contribute to poor cooling or heating, from leaky ductwork to
poorly insulated home construction, to units not properly matched to a home’s size. Consumer
Reports does not take these factors into account when evaluating reader opinion. There is no way to
know if readers were complaining about the units themselves, or some other factor that had
nothing to do with the air conditioner or heat pump itself.
Q: But isn’t Consumer Reports considered reliable?
A: Consumer Reports has provided a great service to consumers. But sometimes they get it wrong. Take
the recent case of the 2012 and 2011 Honda Civic.
Goodman Manufacturing Company, L.P. • 5151 San Felipe, Suite 500 • Houston, TX 77056
Main: 713.861.2500 • www.goodmanmfg.com