CHS Annual Report 2019-2020
Each year, the Canadian Hearing Services (CHS) releases its Annual Report - a comprehensive look at the organization’s activities from the previous fiscal year. The report includes financial statements, messages from the Board and the executive leadership team, and highlights and success stories from its programs and services, while offering insight into CHS’s strategic goals for the future.
Each year, the Canadian Hearing Services (CHS) releases its Annual Report - a comprehensive look at the organization’s activities from the previous fiscal year. The report includes financial statements, messages from the Board and the executive leadership team, and highlights and success stories from its programs and services, while offering insight into CHS’s strategic goals for the future.
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TABLE
OF CONTENTS
A MESSAGE FROM OUR
BOARD CHAIR
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A Message from our Board Chair
A Message from our President & CEO
Our Impact
Raising the Bar
Our Promise
Brand and Expand
Strategic Pillars
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Raising the Bar for our Clients
Client Satisfaction
National Scholarship
Our Year in Review
Thank you for your Support
F2019-2020: Growth and Stability
Thank you to our Partners
The year 2019-2020 marked a milestone for Canadian Hearing Services (CHS): eighty years of providing
exceptional services, products and programs for our Deaf and hard of hearing clients and their family
members. While this is an incredible achievement, the year also ushered in a time of unexpected change
and uncertainty as we came to grips with challenges the COVID-19 pandemic would demand.
Through a visionary partnership between our Board and our Management team, I am proud to say the
organization has risen to this challenge and, as a result, is providing services to many more Canadians than
ever before. This level of achievement is the direct result of operational excellence; carefully considered
and skillfully executed at both the governance and operational levels. We can say with tremendous pride
the 2017-2020 Strategic Plan has been successfully completed and is a crucial springboard in moving
CHS forward.
Mark Wafer
Timothy Andradé
Dr. Donna Bain
Marilyn Brophy
Dr. Joe McLaughlin
The Hon. David C. Onley
Chair, Board of Directors
Chair, Finance and Audit Committee
Vice Chair, Board of Directors
Board Member
Board Member
Board Member
Board Member
BOARD
OF DIRECTORS
Building on our transformed foundation, the Board has validated a progressive new Strategic Plan (2020-
2025), which brings us ever closer to our vision of a barrier-free society for Deaf and hard of hearing
Canadians and our new tag line Raising the Bar sets the standard of service delivery and accountability
that will guide us in everything we do.
I would like to thank our Board of Directors, an extraordinary group of volunteers who serve selflessly
and tirelessly to provide the fiduciary oversight that supports Canadian Hearing Services in its vision,
mission, values and strategic direction.
On behalf of the Board, we acknowledge the partnership and
leadership of our CEO, Julia Dumanian, whose razor-sharp
focus and business acumen brought us through extraordinary
transformational change, ensuring a sustainable future.
With our Strategy in place and your continued support, we are
well positioned for sustained success.
Fred Speckeen
Simon Vincent
Penelope Woolford
Board Member
Board Member
Board Member
CLICK
HERE
ASL
Julia N. Dumanian
President & Chief Executive Officer
and Corporate Secretary
Mark Wafer
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raising the bar
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