Falcon Update Magazine Vol. 104

10 NEWS & NOTES
A NEW POST-DELIVERY
QUESTIONNAIRE
Dassault conducted a Delivery Customer Experience
improvement seminar last year, yielding more
than a dozen actions that have been approved.
One such action is a complete overhaul of the
aircraft post-delivery satisfaction survey. The new
online survey that is currently in use contains clear,
concise questions and a new user-friendly layout.
One survey is issued to a customer’s technical team
just after a new or pre-owned aircraft delivery,
while a second is dedicated to the owner or owner’s
designee after three months of flights following
delivery. This new survey has been specially
designed for the VIP and is focused on the comfort
of the cabin and his or her in-flight experience.
FALCON OAB GATHERS REMOTELY
While the coronavirus pandemic prevented the Falcon Operator
Advisory Board from convening its annual meeting this fall as
originally planned, the group got together for an informative e-forum
on October 29. The 20-member board represents various regions of
the world, from India to Russia to the Americas, so it was interesting
to hear just how similar many operators’ experiences have been
in this uniquely challenging year.
Naturally, the pandemic was top of mind for all participants and there
was a broad consensus on the state of the industry – specifically that
it was well positioned to rebound when the virus begins to recede
and travel restrictions are lifted. Indeed, many felt that the current
crisis has further accentuated the advantages of flying privately.
Regarding Dassault specifically, the board was unanimous that even
in this tough period, the reliability of Falcon aircraft and products
combined with such high-quality support meant that they had
the utmost confidence to perform their missions. Members also
reported being pleased with the Falcon Webinar Summer Series,
which served as a highly effective alternative to our usual M&O
world tour.
A LOSS FOR THE FALCON FAMILY
We lost two beloved members of the Falcon
Family recently – both of whom were well known
by our customers.
Dean Anderson retired from Dassault Falcon
Jet just last year. He spent 17 years with the
company, first leading maintenance training
efforts in the Americas. In that role, Dean was
credited with creating the Falcon Training Policy
Manual (FTPM), which continues to guide our
training partners today. He also supported the
development of the FalconCare program.
Dean later became the Manager of Dassault’s
Authorized Service Center network, covering
the Asia/Pacific Rim region.
Dan Petramale joined Dassault in 1972, after
serving his country in Vietnam as a member of
the U.S. Air Force. He began his career at the
Falcon Jet Center working on line service and
retired in 2017 as the Chief of Maintenance for
Flight Operations. He was a friend and mentor to
many, including Sr. Director of Flight Operations
John McGuire. Dan was dedicated to Dassault
and its customers and was very proud of the
Falcon aircraft we produced. He was enjoying
a happy retirement with family and friends,
and plenty of golf.
Dean Anderson
The board and several working groups will be scheduling future
e-forums to ensure that strong communication remains until such
time that they can safely meet again in person. The subjects for
these sessions will be determined by the members.
Dan Petramale
Falcon Update #104 — December 2020