Quadria Capital Annual report 2020 (final)

Progress & Performance Update : Healthcare at HOME
ESG Annual Report
ESG Management
and Compliance
Environmental, Health and
Safety Risk Management
HCAH is committed to operate in a socially responsible way. It conducts the business fairly and honestly and
recognizes that the long-term health of the organization is directly connected to the health of the
environment and local communities. The company has reported adherence to compliances and no ESG
related incidents for the reporting period.
The company has designed the service protocols to assess, identify and manage occupational health and
safety risks of the employees. Its integrated process safety management systems ensure all existing
processes and new developments are assessed for risk. HCAH continues with its ISO27000 certification for
information security management.
The company operations have limited environmental footprint. The Company has initiated measures of energy
efficiency and continues with it. For waste management, especially bio medical waste management, the
Company has stringent polices on collection and disposal of bio-medical waste and it conducts regular
training of staff to ensure implementation of waste disposal policies.
Social Impact
HCAH’s mission is to improve access to quality healthcare services to the masses by solving the key issue of
demand supply gap in India and it played a key role during the covid times. The Company treated more than
400,000 lakhs patients during Covid, working hand in hand with various state governments, hospitals and
insurance companies to deliver services to patients. It helped in reducing the burden on front line workers by
providing home healthcare services.
Accessibility and Affordability
The Covid pandemic further drove in the importance of home care and HCAH was quick to come up with
solutions and support programs to cater to patients. As the Covid hit, the Company started Covid related
services like home isolation support programs, RT-PCR testing and started working with government for home
monitoring of Covid patients. It also offered solutions for Corporates, their employees resuming operations
during and after lockdown to prevent spread of further Covid cases and enable efficient healthcare services.
In a country where two-thirds of healthcare spending is out of pocket and limited insurance coverage, HCAH is
making high end ICU care, nursing services and drug infusion services accessible to patients at a price points
much lower compared to private hospitals. Home healthcare solutions can be upto 40% less costly as
compared to hospitals. The Company also provides discounts of upto 40% to underserved patients.
Employee Training and Engagement
HCAH believes that its employees are the most important asset to the Company and are essential to maintain
the standards of quality. The Company continuously invests in training and upskilling of its workforce. In 2019,
HCAH introduced upskilling courses for nurses and physiotherapists in association with Fortis Memorial
Research Institute. Additionally, the Company has institutionalized a formal training academy that puts
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