The Rep 26 March 2021
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THE REPRESENTATIVE 26 March 2021 Tel: (045) 839-4040 / editorial: mjekulal@therep.co.za / advertising: charodinev@therep.co.za 3
Water bills
f o r w a rd e d
to BKCOB
TIDYING UP MLUNGISI
Chamber says businesses can't
pay when meters not read
ABONGILE
S O L U N D WA N A
Alist of accounts of
businesses that ow e
Chris Hani District
Municipality for water was
distributed to the Border Kei
Chamber of Business (BKCOB)
for its members to begin talks
with CHDM after its water cut
announcement.
The list was issued after the
ch a m b e r ’s recent stakeholder
engagement with CHDM.
According BKCOB secretary
Adre Bartis businesses are not
happy with accounts not being
mailed to them monthly,
inaccurate meter readings and
account duplication which
resulted after CHDM took over
the water services from the
former Lukhanji Municipality.
Bartis said businesses were
more than willing to pay,
provided these issues were dealt
with. She added failure to do so
may lead to a dispute.
“The accounts were for
businesses which have not paid.
“The municipality has not
been taking meter readings for
three years.
“The current billing people
are receiving is incorrect - the
meters have not been read.”
She said businesses could
not pay for something they had
not used.
“It does not make sense. The
municipality needs to sort out
the system.”
According to Bartis, when
CHDM took over the water
services from the former
Lukhanji Municipality, it added
new digits on account numbers,
which meant some people
received two accounts.
“That is why there is
duplication. This means if a new
tenant moves into a place they
are billed for the previous
Workers from the department of environmental affairs were seen cleaning up parts of Top Street and other areas in Mlungisi
Township on Wednesday, to the admiration of local resident, Monwabisi Mgijima, who was passing by. ‘At first I was not happy
because I was born here in Mlungisi but people who are not from here have been talking about the filthy state of our town.
Even the premier [Oscar Mabuyane] was ashamed.’ Mgijima encouraged the cleaners to continue with the cleanup. One of the
workers urged residents to wait for the municipal refuse truck to collect their garbage Picture: LUVUYO MJEKULA
tenants as well. CHDM now has
the old tenant and the new one.
“This is not just about
sending out billing, but making
sure it is accurate, because if
they are not reading meters, the
billing will not be accurate.”
BKCOB had raised these
issues with the municipality.
“We raised these matters in
the IDP with CHDM.
“The municipality told
BKCOB they were aware of the
billing issues and were working
on a new system.”
Customers were also faced
with the difficulty of getting their
billing queries addressed.
“When people go to the
municipal office to resolve
issues, nobody wants to take
responsibility. People are sent
from Peter to Paul. The only
answer one gets is that one must
pay the account.
“BKCOB has been taking
steps to resolve matters and
highlight issues and we will
continue doing so.”
CHDM spokesperson
Bulelwa Ganyaza said the
district municipality had
embarked on a data-cleaning
project.
“Among others, the process
will help counter the challenges
associated with customer data
which has an immense impact
on revenue collection.
“In addition, Smart metering
must be introduced to
accurately measure customer
consumption. This has been
prioritised to resolve billingrelated
issues. Procurement
processes are underway.“
Customers who had billingrelated
enquiries must contact
the municipal revenue offices
across the district or e-mail
c u s t o m e rc a r e @ ch r i s h a n i d m .
gov.za, Ganyaza said.
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