Pennine House

Your room is your space –
to relax, to unwind, to be
you. So hang up your jacket.
Choose a drawer for your
socks. Make it feel like home.
INTERNET
Your Wi-Fi is included in the rent. If you’re experiencing
problems call customer service on 0333 123 0115 and make sure
you’re by your screen.
HEATING
There’s a radiator to keep you warm. If it stops doing that,
let the accommodation manager know.
ENERGY
Lights off. Windows shut. Heating on low. Try to save energy
when you’re not in your room.
KITCHEN
Cook safe. No chip pans or deep fat fryers. And keep it clean. If
things get too messy, we’ll have to charge for a cleaner.
TV
There’s a TV in your room – but no licence. If you want one,
you’ll need to purchase one, either at tvlicensing.co.uk or at the
Post Office.
BINS
Remember to empty your bins! These are located on the
basement level, next to the fire exit stairs.
INVENTORY
Find some time to check it and fill it in. It’ll save you time
when you’re moving out.
KEYS AND OUT OF HOURS
Please look after them but if you do lose them or get locked
out of your room speak with the accommodation team. If
the accommodation team are not on site, please go to The
Numbers You Need section later in this book and call the
Out of Hours number for assistance.
MAINTENANCE ISSUES
If you have a non-emergency maintenance issue, please
report it directly through your residence portal. Once
reported, we will visit your home to review the issue and
resolve it for you as promptly as we can. If there is an
emergency maintenance issue, speak to the team
immediately. If the accommodation team are not on site,
please go to the ‘Numbers you Need’ section later in this
handbook and call the Out of Hours number for
immediate assistance.
DAMAGES
Accidents happen. We don’t judge, but we might have to charge.
If you break something, tell the accommodation manager. And
see your tenancy agreement for a full list of charges.
VISITORS
Guests are welcome. But too much noise isn’t. So if
you have people over, try to keep it down. And sorry,
but no stays over seven days.
SWAP ROOMS
If you want to swap or move rooms, speak to your
accommodation team. Depending on availability,
you’ll just have to pay a £50 admin fee and sign some new
paperwork.