Trippet Lane
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Your room is your space –<br />
to relax, to unwind, to be<br />
you. So hang up your jacket.<br />
Choose a drawer for your<br />
socks. Make it feel like home.<br />
INTERNET<br />
Your Wi-Fi is included in the rent. If you’re experiencing<br />
problems contact customer support on 0333 123 0115 and<br />
make sure you’re by your screen.<br />
HEATING<br />
There’s a radiator to keep you warm. You can control the<br />
temperature and when it comes on and off. If it stops doing<br />
that, let the accommodation team know.<br />
ENERGY<br />
Lights off. Windows shut. Heating on low. Try to save energy<br />
when you’re not in your room.<br />
KITCHEN<br />
Cook safe. No chip pans or deep fat fryers. And keep it clean. If<br />
things get too messy, we’ll have to charge for a cleaner.<br />
TV<br />
There’s a TV in your room – but no licence. If you want one,<br />
you’ll need to purchase one, either at tvlicensing.co.uk or at<br />
the Post Office.<br />
BINS<br />
Remember to empty your bins! They go into the communal<br />
rubbish and recycling bins opposite the bicycle store.<br />
INVENTORY<br />
Find some time to check it and fill it in. It’ll save you time<br />
when you’re moving out.<br />
KEYS AND OUT OF HOURS<br />
Please look after your keys but if you do lose them or get<br />
locked out of your room speak with the accommodation<br />
team. If the accommodation team are not on site, please go<br />
to The Numbers You Need section later in this book and call<br />
the Out of Hours number for assistance.<br />
MAINTENANCE ISSUES<br />
If you have a non-emergency maintenance issue, please<br />
report it directly through your residence portal. Once<br />
reported, we will visit your home to review the issue and<br />
resolve it for you as promptly as we can. If there is an<br />
emergency maintenance issue, please speak to the<br />
accommodation team. If the accommodation team are<br />
not on site, please go to The Numbers You Need section<br />
later in this book and call the Out of Hours number for<br />
assistance.<br />
VISITORS<br />
Guests are welcome. But too much noise isn’t. So if you<br />
have people over, try to keep it down. And sorry, but no<br />
stays over seven days.<br />
SWAP ROOMS<br />
If you want to swap or move rooms, speak to your<br />
accommodation team. Depending on availability,<br />
you’ll just have to pay a £50 admin fee and sign some new<br />
paperwork.
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