Victoria Point

Your room is your space –
to relax, to unwind, to be
you. So hang up your jacket.
Choose a drawer for your
socks. Make it feel like home.
INTERNET
Your Wi-fi is included in the rent, if you’re experiencing
problems contact customer support on 0333 123 0115 and
make sure you’re by a screen.
HEATING
There’s a radiator to keep you warm. If it stops doing that,
let the accommodation manager know.
ENERGY
Lights off. Windows shut. Heating on low. Try to save energy
when you’re not in your room.
KITCHEN
Cook safe. No chip pans or deep fat fryers. And keep it clean.
If things get too messy, we’ll have to charge for a cleaner.
TV
There’s a TV in your room – but no licence.
If you want one, you’ll need to purchase one, either at
tvlicensing.co.uk or at the Post Office.
BINS
Remember to empty your bins! They go into the communal
rubbish and recycling bins next to the main office.
INVENTORY
Find some time to check it and fill it in. It’ll save you time
when you’re moving out.
KEYS AND OUT OF HOURS
Please look after your keys but if you do lose them or get
locked out of your room speak with the accommodation
team. If the accommodation team are not on site
please go to The Numbers You Need section
later in this book and call the Out of Hours number for
assistance.
MAINTENANCE ISSUES
Once
reported, we will visit your home to review the issue
and resolve it for you as promptly as we can. If there is
an emergency maintenance issue, speak to the team
immediately. If the accommodation team are not on
site, please go to the ‘Numbers you Need’ section later
in this handbook and call the Out of Hours number for
immediate assistance.
VISITORS
Guests are welcome. But too much noise isn’t.
So if you have people over, try to keep it down.
And sorry, but no stays over seven days.
SWAP ROOMS
If you want to swap or move rooms, speak to your
accommodation manager. Depending on availability,
you’ll just have to pay a £50 admin fee and sign some new
paperwork.