MEDICARE NON METRO2009.sv

In a medical emergency, please go to the nearest emergency facility or hospital
wherever the emergency occurs, including outside the United States.
Dial 911 in the United States.
Out-Of-Area Services
For the members on the Medica Prime Solution plan, you coverage travels with
you. The Extended Absence Option allows you to continue to use your benefits
when you are temporarily absent from Medica’s Service area and must receive
medical care outside of our provider network. You may be away for up to nine
months.
If you will be away from Medica’s service area for more than 90 days but less
than 9 months, you need to call Medica’s Customer Service Department to
activate your Extended Absence Option. Once activated, you are free to use
your medical benefits for services received from Medicare participating
physicians and hospitals that are outside of our plan service area and within the
United States. Benefits for inpatient services are limited to Medicare eligible
days under the Extended Absence option. To active your Extended Absence
Option, call Medica’s Center for Healthy Aging at the telephone numbers listed in
these materials.
Medica Center for Healthy Aging
Medica believes in healthy living at every age! With that in mind, Medica offers
The Center for Healthy Aging, a comprehensive resource dedicated to supporting
the needs of our region’s Medicare members. As a unique health care resource
for this Medicare population, the Center’s customer service staff is dedicated and
sensitive to the needs of seniors and those of any age living with a disability.
The Center’s staff provides information and assistance with Medica’s plans that
compliment Medicare with a wide array of popular health coverage options for
individuals and retirees.
Center for Healthy Aging Customer Service telephone number and hours:
952-992-2300 or 1-800-234-8755 (toll-free)
TTY/TDD users should call the National Relay Center at 1-800-855-2880.
You may call between 8 a.m. to 8 p.m. Central Time, seven days a
week.
Please NOTE access to a representative is limited on weekends and
holidays during certain times of the year.
Medica on the Web
Visit Medica on the web for up-to-date provider listings at www.medica.com
• Click on Member Resources
• Click on Find A Doctor/Medicare
You may also access more information about Medica, and other valuable health
care tools, including Medica’s Prescription Drug Formulary Lists.
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