Performance Improvement MONITOR ... - Reflectx Staffing

oPPoRTUNiTiES FoR iMPRoVEMENT
performanCe measurement
and improvement update
PERFORMANCE IMPROVEMENT
Several areas of performance improvement are still above our threshold. Key focus
areas that will be addressed include medication errors and “do not returns” for clinical
procedure and unprofessional behavior.
medication errors
Medication errors continue to be a huge concern due to the high incidence of
medication errors noted throughout the United States. Medication errors can result
in harmful effects or death, increase hospital length of stay, and add tremendous cost
to healthcare. Medication errors continue to be a cause of concern for maxim Staffing
Solutions as evidenced by our performance improvement data. There are many ways
you can take steps to minimize this risk:
make certain to follow the 6 rights of medication administration:
4Right Medication. Check the physician order and check it against the
medication label.
4Right Dose. Check the physician order and the medication label. Look up the
medication if you are unfamiliar with it.
4Right Time. Check the order and check the medication label. Check the time.
Give the medication at the time prescribed.
4Right Route. Check the MD order and check the medication label to determine
that the medication will be given by the right route.
4Right Patient. Check the MD order and check the medication label. Check the
patient and check the patient’s allergies prior to medication administration.
4Right Documentation of Medication. Properly document the medication given,
dose, time, route, and patient response to medication.
take steps to stay current on medications:
Many new medications come into the market each year. Take steps to become familiar
with medication so you have a full understanding of medication administration, dosage,
side effects, and proper storage. Consider taking continuing education courses to better
understand medication administration and prevent medication errors. MedCom is a
CEU vendor that Maxim uses that offers a course on medication administration. Please
contact your Maxim representative for more information.
do not returns
A “Do Not Return” (or DNR) occurs when a facility notifies Maxim that they do
not wish for a particular staff member to return. Facilities have the right to do this,
and Maxim must honor their request. DNRs usually occur due to two reasons:
unprofessional behavior and for clinical reasons.
do not return for Clinical procedure
Prior to performing any procedure, make certain to follow the facility policy and
procedure manual. If, at any time, you are unsure about any type of treatment,
medication, or procedure, STOP and ASK FOR HELP! This will ensure that the
patient gets the proper treatment.
do not return for unprofessional Behavior
Did you know that Maxim has to report all cases of unprofessional behavior that result
in a DNR to The Joint Commission? Unprofessional behavior is disrespectful and
disruptive to staff and patients. In some cases, facilities have reported these types of
behaviors to the state licensing boards. Please take a moment to consider your behavior
when working in facilities. Make certain to maintain professionalism at all times.
JoiNT CoMMiSSioN continued
new! tHe Joint Commission
Center for transforming
HealtHCare
Established in 2009, The Joint Commission
Center for Transforming Healthcare aims
to solve healthcare’s most critical safety and
quality problems. The Center’s participants –
the nation’s leading hospitals and health
systems – use a systematic approach to
analyze specific breakdowns in care and
discover their underlying causes to develop
targeted solutions that solve these complex
problems. In keeping with its objective to
transform healthcare into a high reliability
industry, The Joint Commission will share
these proven effective solutions with the
more than 18,000 health care organizations
it accredits and certifies. Hospitals have made
significant advances in quality – even better
results are now achievable. Hospitals and The
Joint Commission are working together to
improve systems and processes of care.
More information can be found here: http://
www.centerfortransforminghealthcare.org/
Source: http://www.centerfortransforminghealthcare.org/
about/about.aspx
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