West Lothian Council Landlord report 2022

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Priorities for Improvement 2022/2023 Housing, Customer and Building Services are a key player in developing and deploying corporate strategies aimed at improving the quality of life for all people in West Lothian. Over the coming years, the service will continue to support the delivery of the council’s eight key priorities with value adding activities and will also assist in the delivery of the council’s transformation programme through: Achieving all of the standards and outcomes in the Scottish Social Housing Charter for tenants, homeless people, and others who use our services. Collecting data relating to each of the protected characteristics for our existing tenants, new tenants, people on waiting lists and staff. We also collect data on protected characteristics for people who apply to us as homeless. Complying with all legal obligations related to housing and homelessness, equality and human rights, and tenant and resident safety. Recognising the risks and pressures associated in delivering on the standards and outcomes in relation to homelessness, and improvements in this area of the service is one of the key areas of focus for the service as we deliver the reviewed Rapid Rehousing Transition Plan in 2022/23. Understanding the ongoing impacts of UK Government welfare reforms and cost of living increases on our tenants, particularly those most vulnerable to social deprivation. The service has made practical support and guidance a cornerstone of our service development programme, in order to help mitigate future impacts and pressures on tenants and our ability to respond. Focussing on improvements in void performance in order to maximise our stock availability to relieve pressures felt in the service in terms of turnover Having an ARC improvement plan in place to ensure continuous improvement is a key focus for all service areas. Building on the good joint working with all partners and agencies engaged in the RRTP and in private sector landlord focussed teams to improve our reach in terms of utilising the whole sector, across tenures, to mitigate the threat of homelessness. In terms of Electrical Installation Condition Reports have 100% completion for all our properties at the time of submission. 22 Landlord report 2022
Landlord Report 2022 TAKING PART The Housing (Scotland) Act 2001 and 2010 gives tenants legal rights in relation to participation and places a duty on Local Authorities and Registered Social Landlords (RSL’s) to consult with tenants on a range of housing issues. In West Lothian, we have a Tenant Participation Strategy that sets out how the council will communicate, consult and most importantly, take on board and use the views and opinions of tenants to influence decisions that shape our services. There are many ways in which any tenant or service user can take part, either as an individual or as a member of the various groups in a way that suits them. We have various initiatives and activities available that provide a means for tenants to come along and find out about changes or improvements to services such as rent levels, repairs or any other housing related service. If you would be interested in taking part, please contact us by: Email: TP@westlothian.gov.uk Telephone: 01506 281885 or 01506 282967 and ask to speak with the TP Team Complete our online form: https://www. westlothian.gov.uk/article/32597/Taking-Part Or join us on Facebook by searching: West Lothian Council Tenant Participation View our short video on how to take part in Tenant Participation 23 Landlord report 2022
Page 1 and 2: Housing, Customer and Building Serv
Page 3 and 4: BACKGROUND The Scottish Social Hous
Page 5 and 6: OUR HOUSING STOCK In the reporting
Page 7 and 8: OVERALL SATISFACTION 2,464 response
Page 9 and 10: ENERGY EFFICIENCY STANDARD FOR SOCI
Page 11 and 12: REPAIRS PERFORMANCE Here we show a
Page 13 and 14: Standard 3 - Neighbourhood and Comm
Page 15 and 16: Standard 4 - Access to housing and
Page 17 and 18: LETTING OUR HOUSES When a property
Page 19 and 20: Standard 5 - Getting Good Value fro
Page 21: INCOME AND ARREARS PERFORMANCE In t

West Lothian Council Landlord report 2022

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