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Whether it’s fighting for a win on the pitch or<br />
winning over a customer in the contact centre,<br />
there’s an opportunity to showcase excellence<br />
and create valued experiences. And creating<br />
those experiences with customers is where<br />
Genesys thrives.<br />
Our contact centre cloud technology empowers<br />
customer experience professionals to interact<br />
with their customers on any channel, pulling from<br />
a wealth of data and engaging with<br />
personalisation and empathy. Artificial intelligence<br />
(AI) technology fuels interactions without<br />
complicating them. And cloud innovation ensures<br />
the newest features are readily available.<br />
A winning team and winning technologies are driven<br />
by their competitive advantage as well as their<br />
ability to optimise performance, talents and<br />
expertise. Winning teams deliver when it matters<br />
most because they’re equipped and trained to do so.<br />
With our AI technology office located in Galway,<br />
you don’t need to look far for our connection to<br />
western Ireland and the storied team of<br />
Connacht Rugby. Genesys is thrilled to be a part<br />
of the Connacht Rugby tradition of excellence. As<br />
proud members of the community, as an<br />
employer and as citizens, we look forward to the<br />
coming season and wish this team — and<br />
everyone behind the scenes — good luck!<br />
Every year, Genesys ® orchestrates billions of remarkable customer experiences for<br />
organizations in more than 100 countries. through the power of our cloud, digital and<br />
AI technologies, organizations can realise Experience as a Service SM , our vision for<br />
empathetic customer experiences at scale. With Genesys, organizations have the<br />
power to deliver proactive, predictive, and hyper personalized experiences to deepen<br />
their customer connection across every marketing, sales, and service moment on<br />
any channel, while also improving employee productivity and engagement. By<br />
transforming back-office technology to a modern revenue velocity engine Genesys<br />
enables true intimacy at scale to foster customer trust and loyalty.<br />
OFFICIAL KIT PARTNER<br />
DESIGN YOUR OWN<br />
www.blksport.ie
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