Winter Brochure 2023-24

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48 Insurance Cover especially for you… Important information EDWARDS COACHES LIMITED T/A EDWARDS COACH HOLIDAYS is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486) and which is permitted to advise on and arrange general insurance contracts. HOLIDAY INSURANCE This is arranged by Towergate Travel and underwritten by ERGO Travel Insurance Services Ltd (ETI) on behalf of Great Lakes Insurance SE (GLISE). Great Lakes Insurance SE is a German insurance company with its headquarters at Königinstrasse 107, 80802 Munich. UK Branch office: 10 Fenchurch Avenue, London EC3M 5BN, company number SE000083. Great Lakes Insurance SE, UK Branch, is authorised and regulated by Bundesanstalt für Finanzdienstleistungsaufsicht. Deemed authorised by the Prudential Regulation Authority. Firm Reference Number 769884. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website. ERGO Travel Insurance Services Ltd (ETI): registered in England and Wales, company number 11091555. Authorised and regulated by the FCA, register number 805870 and registered office: 10 Fenchurch Avenue, London, EC3M 5BN. Details about the extent of GLISE’s authorisation and regulation by the PRA, and regulation by the FCA are available on request. Should you wish to take out this holiday insurance policy please include the appropriate premium when booking your holiday. DEMANDS AND NEEDS This insurance policy will suit the demands and needs of an individual or group (where applicable) who have no excluded pre-existing medical conditions, are travelling in countries included within the policy terms and who wish to insure themselves against unforeseen events detailed in the cover section below. Subject to the terms, conditions and maximum specified sums insured. IMPORTANT We will not provide you with advice about the suitability of this product for your individual needs but will be happy to provide you with factual information. We summarise below the details of the insurance cover provided which also includes 24-hour emergency service from Towergate Assistance. A summary of the cover is detailed below. Full details of the key benefits, conditions and exclusions will be included in the Policy Booklet, Table of Benefits and Insurance Product Information Document (IPID), copies of which will be sent to you with your confirmation of booking. In any event you may ask for specimen copies of the policy wording before booking should you wish to examine this in advance. MAXIMUM SUM INSURED / BENEFIT SECTION OF COVER EXCESS PER PERSON LEVELS PER PERSON 1 Emergency Medical & Repatriation Expenses Up to £2,000,000 sub limited as follows: • £350 Emergency Dental Pain Relief outside of the United Kingdom • £1,000 Local Funeral Expenses outside of the United Kingdom • £100 Emergency Taxi Fares & Telephone Calls • £2,500 Additional Travel Expenses within the United Kingdom • £50 United Kingdom Prescription Charges outside of the United Kingdom • £300 United Kingdom Physiotherapy & Chiropractic Care outside of the United Kingdom • £10 for each completed 24-hours up to a maximum £100 Hospital Benefit within the United Kingdom • £15 for each completed 24-hours up to a maximum £450 Hospital Benefit outside of the United Kingdom • £50 for each completed 12-hours up to a maximum £500 Mugging Benefit • Nil Emergency Taxi Fares & Telephone Calls • Nil United Kingdom Prescription Charges • Nil United Kingdom Physiotherapy & Chiropractic Care • Nil Hospital Benefit • Nil Mugging Benefit • £50 All Other Claims under this Section 2 Cancellation £3,500 • £50 reduced to £20 for Loss of Deposit only claims 3 Curtailment £3,500 £50 4 Personal Accident • £15,000 (limited to £1,000 children aged under 16-years and £7,500 for adults aged 66-years and over at the time of accident) Death Nil • £15,000 Loss of Limb(s) and / or Eye(s) • £15,000 (Nil children aged under 16-years Permanent Total Disablement 5 Personal Possessions £1,500, sub-limited as follows: • £200 Single Article, Pair or Set £50 • £200 in all Valuables 6 Personal Money £200, sub-limited as follows: • £50 for children under 16-years at the date of the incident • Nil children under 16-years • £50 All Other Claims under this section 7 Passport & Other Documents £200 Nil 8 Baggage Delay on the Outward Journey £100 after a completed 12-hours delay Nil 9 Missed Departure • £200 (within the United Kingdom) • £800 (outside the United Kingdom) Nil 10 Travel Delay & Abandonment • £20 for the first completed 12-hours and then £10 for each subsequent completed 12-hours delay up to a maximum £60 Delay Benefit • £3,500 after a completed 12-hours delay Abandonment • Nil Delayed Benefit • £50 Abandonment 11 Personal Liability £2,000,000 Nil 12 Legal Expenses £25,000 Nil 13 COVID-19 Cover • £3,500 Cancellation • £3,500 Curtailment • £2,500 Emergency Medical & Repatriation Expenses within the United Kingdom • £1,000,000 Emergency Medical & Other Expenses outside of the United Kingdom, sub-limited to: • £30 per 24-hours up to £300 for confinement to holiday accommodation outside of the United Kingdom • £50 Cancellation • £50 Curtailment • £50 Emergency Medical & Repatriation Expenses • Nil Confinement to Holiday Accommodation Book online at edwardscoaches.co.uk RESIDENCY The cover under this policy is only available to United Kingdom residents being defined as: Any person who has an address in the United Kingdom, has lived in the United Kingdom for at least 6 of the last 12 months, and is registered with a General Practitioner in the United Kingdom. HEALTH CONDITIONS This policy may not provide cover for pre-existing medical conditions, so it is important that you review and respond to the questions below in order to have the full protection of your policy. If you do not take the appropriate action, or if you withhold information which we should reasonably be made aware of when considering the provision of cover, then your policy may be cancelled, or your claim rejected or not fully paid. IF YOU ARE TRAVELLING WITHIN THE UNITED KINGDOM Please consider the following questions in relation to you, anyone to be covered by this policy, or any colleague: 1. Are you aware of any reason why your trip could be cancelled or cut short, such as your health or the health of a relative or colleague or someone with whom you are going to travel or stay? 2. 1. Are you travelling: a. against the advice of a medical practitioner, or b. for the purpose of obtaining medical treatment? 3. Have you been given a terminal prognosis? 4. Are you receiving or awaiting investigation or treatment for any bodily injury, illness or disease as a hospital day case or in-patient or have an undiagnosed condition or set of symptoms? If you answer YES to any of the above 4 questions, then your pre-existing medical conditions will not be covered by this policy and we are unable to extend the cover to do so. If you are within your 14-day cooling off period and you decide this policy is no longer suitable for your needs, you may be entitled to a full refund of the premium paid. Please contact the holiday company that you purchased the policy from to discuss this further. If You answer NO to the above 4 questions, then please also proceed to questions 5 and 6 below to complete the assessment. 5. If you are on prescribed medication, are your medical condition(s) stable and well controlled? 6. If you suffer from stress, anxiety, depression or any other mental or nervous disorder, have you received written confirmation (at your cost) that you are fit enough to take this trip by either: a. your GP, or b. a registered mental health professional (e.g. if you are under the care of a community mental health team), or c. a consultant specialising in the relevant field? If you answer YES to question 5 and 6 above, then you do not need to contact us with details of your pre-existing medical conditions, and your insurance policy’s standard terms, conditions and exclusions will apply. If you answer NO to question 5 or 6 above, then your pre-existing medical conditions will not be covered by this policy and we are unable to extend the cover to do so. If you are within your 14-day cooling off period and you decide this policy is no longer suitable for your needs, you may be entitled to a full refund of the premium paid. Please contact the holiday company that you purchased the policy from to discuss this further. IF YOU ARE TRAVELLING OUTSIDE OF THE UNITED KINGDOM Please consider the following questions in relation to you, anyone to be covered by this policy, or any colleague: 1. Have you had a medical condition that you presented to your GP or other medical professional within the last 12 months? 2. Are you taking prescribed medication? 3. Do you have, or have you had any medical condition that is still requiring periodic review? 4. Are you awaiting any tests, treatment, investigation, referral or the results of these or have an undiagnosed condition or set of symptoms? If you answer YES to any of the above 4 questions, please contact MediScreen on 0344 892 1698 to discuss extending cover for your health conditions. If we can extend cover, we may charge an additional premium for doing so. Your pre-existing medical conditions will not be covered, unless you tell us about them and we accept them in writing, and your policy may be cancelled, or your claim rejected or not fully paid. MediScreen’s office hours are 9am to 5pm Monday to Thursday and 9am to 4pm Friday excluding Bank Holidays. CHANGES IN HEALTH & OTHER CIRCUMSTANCES Important note: this applies to all destinations, excluding trips solely within the United Kingdom. You must also notify MediScreen immediately on 0344 892 1698 if there is any change in your medical circumstances between the date you first purchased your insurance policy and the date your holiday is due to begin. If you do not take the appropriate action, or if you withhold information which we should reasonably be made aware of when considering the provision of cover, then your policy may be cancelled, or your claim rejected or not fully paid. If we can extend cover, we may charge an additional premium for doing so. If Your trip is solely within the United Kingdom then You must obtain confirmation from Your Medical Practitioner that You are fit enough to take the trip and this must be noted on Your medical records so that in the event of a claim You are able to provide this evidence if required by Us. Failure to do so may invalidate Your Policy. You must also tell Us as soon as reasonably possible if You are no longer a resident in the United Kingdom. SIGNIFICANT OR UNUSUAL LIMITATIONS OR WHAT IS NOT COVERED 1. The cover under this policy is only available to United Kingdom residents for travel within the Geographical limits contained in this policy and which begins and ends in the United Kingdom. Repatriation will be to the United Kingdom only. 2. Cover is only available for the whole duration of a booked trip to a maximum 70 consecutive days for single trip policies, reduced to 17-days any one trip for frequent traveller policies, and cover cannot be purchased once a trip has already begun. 3. The excess amount deductible from a claim applies to each and every claim, per incident claimed for, under certain sections by each insured person. 4. If your money, valuables, any items of baggage, your passport or visa are lost or stolen, you must notify the local Police within 24 hours of discovery or as soon as possible thereafter. Please make sure you get a copy of the Police report. Failure to comply may result in your claim being rejected or the amount of any relevant claim reduced. 5. You are not covered for valuables, your passport or visa if left unattended at any time (including in a vehicle, in checked in luggage or while in the custody of a carrier, tour operator or public transport operator) unless deposited in a hotel safe, safety deposit box or left in your locked accommodation.
6. Stolen property: You are not covered for baggage stolen from: a. an unattended coach/bus unless it was locked in the luggage compartment of the coach/bus and evidence of force or violent entry to the vehicle is available, or b. the passenger compartment of any unattended vehicle. 7. You must ensure that you have had any recommended inoculations, vaccines (including COVID-19 where it has been offered to you) or medication relating to your destination prior to your trip. 8. Any epidemic or pandemic as declared by the World Health Organisation (WHO). 9. Claims arising from or related to any coronavirus including but not limited to COVID-19 or any related / mutated form of the virus. This exclusion does not apply to COVID-19 claims under the COVID-19 Cover section. TRAVEL SIGNPOSTING Not the right level of cover to meet your Travel Insurance needs? If we can’t offer you the cover you want, or your premium is higher than you wanted because you have medical conditions, you may be able to get help by accessing the MoneyHelper travel directory at: https://www.moneyhelper.org.uk/ en/everyday-money/insurance/travel-insurance-directory?source=mas# or by calling 0800 138 7777 (Open Monday to Friday, 8am to 6pm). COOLING OFF PERIOD Please tell us immediately if your policy does not meet your requirements. If you cancel within 14- days of the receipt of your documentation and you have not started a trip or made or intend to make a claim, we will give you a full refund. Following this 14-days period, you continue to have the right to cancel your policy at any time by contacting us. If the notice of cancellation is received outside of the 14-days cooling-off period, no premium will be refunded. Edwards Coaches Ltd is an Appointed Representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486) and which is permitted to advise on and arrange general insurance contracts as an intermediary. INSURANCE COSTS 2024, INCLUDING COVID COVER DURATION UK RRP EUROPEAN RRP 1 day £22 £29 2 & 3 days £28 £38 4 & 5 days £32 £52 6 – 10 days £38 £59 11 – 12 days N/a £62 Important information The combination of travel services offered to you is a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations 2018. We, Edwards Coaches Limited will be fully responsible for the proper performance of the package as a whole. Additionally, as required by law, we have protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that it becomes/they become insolvent. Your key rights under the Package Travel and Linked Travel Arrangements Regulations 2018 are: • Travellers will receive all essential information about the package before concluding the package travel contract. • There is always at least one trader who is liable for the proper performance of all the travel services included in the contract. • Travellers are given an emergency telephone number or details of a contact point where they can get in touch with the organiser or the travel agent. • Travellers may transfer the package to another person, on reasonable notice and possibly subject to additional costs. • The price of the package may only be increased if specific costs rise (for instance fuel prices), and if expressly provided for in the contract, and in any event not later than 20 days before the start of the package. If the price increase exceeds 8% of the price of the package, the traveller may terminate the contract. If the organiser reserves the right to a price increase, the traveller has a right to a price reduction if there is a decrease in the relevant costs. • Travellers may terminate the contract without paying any termination fee and get a full refund of any payments if any of the essential elements of the package, other than the price, has changed significantly. If before the start of the package the trader responsible for the package cancels the package, travellers are entitled to a refund and compensation where appropriate. • Travellers may terminate the contract without paying any termination fee before the start of the package in the event of exceptional circumstances, for instance if there are serious security problems at the destination which are likely to affect the package. • Additionally, travellers may at any time before the start of the package terminate the contract in return for an appropriate and justifiable termination fee. • If, after the start of the package, significant elements of the package cannot be provided as agreed, suitable alternative arrangements will have to be offered to the traveller at no extra cost. Travellers may terminate the contract without paying any termination fee, where services are not performed in accordance with the contract and this substantially affects the performance of the package and the organiser fails to remedy the problem. • Travellers are also entitled to a price reduction or compensation for damages or both where the travel services are not performed or are improperly performed. • The organiser has to provide assistance if the traveller is in difficulty. • If the organiser becomes insolvent, payments will be refunded. If the organiser or, where applicable, the retailer becomes insolvent after the start of the package and if transport is included in the package, repatriation of the travellers is secured. Edwards Coaches Limited has taken out insolvency protection by way of a bond held by the The Association of Bonded Travel Organisers Trust (ABTOT) (117 Houndsditch, London, EC3A 7BT 0207 7065 5311, enquiry@abtot.com). General Information (Not part of your contract) YOUR HOLIDAY PRICE Your holiday price includes a) transport from any of our joining points specified in this brochure. b) Hotel accommodation and meals as specified in the individual holiday descriptions contained in this brochure, (the half board price on British and Continental holidays includes breakfast or continental breakfast and dinner, commencing with dinner on the first day and terminating with breakfast on the last day. except where otherwise stated), c) VAT at 20% where applicable, unless otherwise indicated in the holiday description, entrance fees, guide fees, sightseeing tours and optional excursions are not included in the holiday price. Some hotels may make a small charge for tea and coffee served after dinner. Gratuities to hotel staff and driver/ couriers are not included and are discretionary. We reserve the right to increase or decrease holiday prices shown in this brochure but will not do so after your booking has been confirmed except in the circumstances detailed in Section 6 of our Trading Charter. LUGGAGE We insist that all passengers must keep luggage to a medium sized suitcase and weighing no heavier than 18kg (39.6lb). In addition a small hold-all may also be taken on the coach. We reserve the right to refuse to carry any passengers exceeding the above limits and you will be asked to remove excess weight. Overnight bags can be used but any luggage left on coach is at your own risk and we cannot be held responsible for any damage or loss to your property. Please note that at some hotels, particularly on the Continent, porterage is not always available between the coach and the hotel. It is unlikely that luggage or personal belongings will be covered by your insurance if left unattended or in an empty vehicle overnight and you must therefore take all belongings with you at overnight stops. All luggage and belongings should be insured to full value and all personal items such as jewellery, cameras, watches etc, should be carried on the person. It is your responsibility to ensure that your luggage and belongings are loaded on to the coach on which you are travelling, especially at ports, interchange points and on leaving the hotels. You should ensure that you attach the Edwards colour coded luggage label provided by us to your suitcase. We accept no responsibility if you leave or lose your luggage or your luggage gets damaged in transit. SEATBELTS If you need an extension for your seatbelt, please ask at the time of booking. ROUTES Routes shown in this brochure may have to be changed on occasion due to traffic conditions or for other reasons and in consequence it may not be possible to pass through all the places mentioned in an itinerary. Furthermore stops can only be made at a limited number of places according to the time available. Some excursion itineraries include the use of ferries and other forms of transport, which can be affected by inclement weather and may have to be cancelled, in such cases we will seek to provide a suitable alternative. Published running times of services are estimates which may be affected by circumstances outside our control. We reserve the right to change excursions or itineraries without notice when appropriate for operational reasons without compensation. CHILD REDUCTIONS Child reductions are occasionally available, please ask your travel consultant for details. HOTEL AND MEAL INFORMATION Hotels have been carefully selected to provide clients with good value for money and range from smaller family owned hotels to large luxury hotels. On centred holidays a description of the main hotel is given in the holiday itinerary on the relevant brochure page. The onus is on the customer to ensure that the hotel, resort and itinerary are suitable for their needs. Almost all of our holidays include breakfast and dinner daily (half board) except where stated Set menus are usually provided on Continental holidays and on some British holidays. Please remember when travelling abroad that food served will vary from country to country and on occasions may be prepared and served differently from the way we are used to Breakfast on the Continent usually comprises rolls, butter, preserves and coffee although some hotels now provide a Continental buffet breakfast in Britain, English breakfast is usually provided. Please remember when booking that hotel standards do vary and that the standards of hotels are often reflected by the difference in holiday costs. Some hotel amenities such as lifts, swimming pools etc., at times require servicing and/or cleaning and we cannot guarantee that they will always be available Similarly, weather, lack of demand and seasonal opening times can also affect the provision of entertainment or outdoor amenities described in this brochure. BRITISH HOTELS Our hotels range from small family owned to reputable hotel chains. Hotel ratings are described on the brochure page. The absence of a star rating or equivalent does not necessarily mean a lower standard of hotel, but merely indicates the respective hotels non-membership of the rating organisation or waiting for inspection. CONTINENTAL HOTELS On centred holidays we have given a description of the main hotel or hotels. En route hotels vary, but as an indication we use 2 or 3 star or equivalent rated hotels in Belgium and France and 3 star or equivalent rated hotels in Austria, Germany, Italy and Switzerland, and these may be in a centre or for access reasons on the outskirts of town. All hotels used on the Continent provide rooms with bath/shower and WC as a minimum In some countries twin rooms may comprise what appears to be one bed but having a double base and headboard with separate mattresses and duvet or bedding. A three bedded room is often a twin room with an extra bed added. An Austrian twin bed is a double bed with 2 mattresses. The onus is on the customer to ensure the holiday is suitable for their needs. SINGLE ROOMS The number of single rooms is limited and on some UK and most Continental tours there is a supplementary charge (Single Room Supplement (SRS)) as shown on the individual tour details in the brochure. NB If you are charged a Single Room Supplement (SRS) it does not mean that your single room is of a better quality or larger in size to any other single room. It is therefore advantageous to share a twin room with another person. CROSS CHANNEL CROSSINGS Edwards Holidays reserve the right to amend/alter/change the cross-channel route due to operational changes or unforeseen circumstances. Changes to ferry or shuttle crossings will be notified prior to travel where possible. OPTIONAL EXCURSIONS Edwards Holidays may arrange an optional excursion programme on selected tours which will be offered to you prior to departure. Optional excursions are operated subject to attaining minimum passenger number and at the discretion of Edwards Holidays. Payments for the excursions are made direct with Edwards Holidays and full details will be available to you on booking. Edwards Holidays may hire in local coaches to operate the excursions. FOREIGN & COMMONWEALTH OFFICE The Foreign & Commonwealth Office (FCO) issues travel advice on destinations, which includes information on passports, visas, health, safety and security and more. For the latest Foreign & Commonwealth Office travel advice please check https://www.gov.uk/foreign-travel-advice IMPORTANT NOTICE We reserve the right to refuse, accept, cancel and /or not proceed with any booking at any time at our sole discretion. All contracts between Edwards Coaches Limited and its clients are made on the terms of the booking conditions which are governed by English Law and both parties shall submit to the jurisdiction of English Courts at all times. Unfortunately, it is inevitable that some of the prices or details contained within our brochure may have changed since it was printed. We also reserve the right to correct errors at any time prior to the price being confirmed at the time of booking. When you book your holiday you will be informed of any changes to any of the relevant details within our brochure which have occurred prior to you making your booking. Book online at edwardscoaches.co.uk 49
Page 1 and 2: Autumn, Winter & Spring UK & Europe
Page 3 and 4: Departure Dates 2023/2024 Tour Date
Page 5 and 6: Tour Date Days Page Liverpool City
Page 7 and 8: DAY TRIP FROM £109, CHILD FROM £9
Page 9 and 10: MORECAMBE & THE LAKES BW Lothersdal
Page 11 and 12: COASTAL VILLAGE 4 NIGHTS FROM £306
Page 13 and 14: 4 NIGHTS FROM £354 HARROGATE FIZZ
Page 15 and 16: 4 NIGHTS FROM £304 TORQUAY TURKEY
Page 17 and 18: NEW TOUR 1 NIGHT FROM £279 CAROLS
Page 19 and 20: NEW TOUR 2 NIGHTS FROM £234 TOM JO
Page 21 and 22: 1 NIGHT FROM £249 LONDON INTERNATI
Page 23 and 24: 4 NIGHTS FROM £719 CHRISTMAS IN PA
Page 25 and 26: NEW TOUR 3 NIGHTS FROM £569 NEW YE
Page 27 and 28: 4 NIGHTS FROM £394 IRISH TURKEY &
Page 29 and 30: NEW TOUR 6 NIGHTS FROM £999 CHRIST
Page 31 and 32: 4 NIGHTS FROM £363 BOURNEMOUTH TOU
Page 33 and 34: NEW TOUR 5 NIGHTS FROM £529 ISLE O
Page 35 and 36: 4 NIGHTS FROM £479 LYTHAM ST ANNES
Page 37 and 38: NEW TOUR 4 NIGHTS FROM £299 TORQUA
Page 39 and 40: 4 NIGHTS FROM £394 SNOWDONIA TOUR
Page 41 and 42: 3 NIGHTS FROM £339 SIX NATIONS RUG
Page 43 and 44: 3 NIGHTS FROM £444 FIRST WORLD WAR
Page 45 and 46: Disney fairy tales, Pixar friendshi
Page 47: NEW TOUR 7 NIGHTS FROM £1729 SEINE
Page 51 and 52: described in our publicity material

Winter Brochure 2023-24

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