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Working With Us<br />
BECAUSE WE LOVE WORKING WITH YOU<br />
Is there a minimum order quantity?<br />
APPAREL: Our minimum order quantity is 48 pieces for screen-printing<br />
and 24 pieces for embroidery.<br />
GIFT ITEMS: See individual product listings for minimum order quantities.<br />
Are there art fees?<br />
We do not charge art fees for projects which meet the minimum order<br />
quantity requirements stated above. Custom artwork (art not created from<br />
a 413 catalog design template) is $65.00 an hour for less than minimum<br />
quantity orders.<br />
When will I receive my order?<br />
APPAREL: Our standard production time for apparel orders is 12-14<br />
business days after art and sales order approval, plus shipping time. For<br />
apparel orders of 48 pieces or more, we offer free UPS ground shipping<br />
(specialty items excluded).<br />
GIFT ITEMS: Standard production time will vary by product. Shipping<br />
charges will apply on most gift item orders and will be added to the final<br />
invoice upon order shipment. Please check with your order specialist for<br />
individual product information.<br />
*Please note, if you have a specific delivery date, please make sure to mention this<br />
when first discussing your apparel and/or gift item order with us and when confirming<br />
your order quantities for approval.<br />
Will I receive an Art Proof?<br />
Yes, we provide art proofs for all projects. This includes the original art<br />
proof, plus up to 3 revised art proofs. Design revisions in excess of 3 will<br />
incur a $15.00 fee for each revised art proof. Art needs to be approved<br />
before moving into production. Typically, you should expect to receive an<br />
art proof within 1-2 business days.<br />
Can I get a high resolution image of my<br />
ordered design to use for my <strong>web</strong>site or<br />
other marketing?<br />
Yes, in most cases we are able to provide a more realistic mockup of your<br />
ordered design in addition to our standard art proof. These marketing<br />
images are only provided upon request. A $10.00 fee will apply for each<br />
marketing image provided.<br />
How does pricing work?<br />
APPAREL: All apparel orders are custom quoted for pricing based on the<br />
following variables: total quantity of garments ordered, garment style/<br />
brand, and the number of ink colors and design locations. Custom quoted<br />
prices are valid for 10 days.<br />
GIFT ITEMS: Pricing for gift item orders is based on the order quantity<br />
and setup fees; see individual product listings. Reduced or waived<br />
reorder setup fees apply for repeat orders placed within the same<br />
purchasing season. All gift item pricing is subject to change.<br />
Can you help me create a design?<br />
Yes, we offer graphic design services. Please give us a call at<br />
903.939.8536.<br />
New Customer<br />
Forms<br />
Can you help me find products that are<br />
not shown in your catalog?<br />
We would be happy to help you find alternative styles or products.<br />
Please give us a call at 903.939.8536.<br />
Can I order multiple product colors<br />
and styles?<br />
APPAREL: As long as the design remains the same on each requested<br />
color and style, you are welcome to mix up to 3 different shirt colors or<br />
styles within the same order at no additional cost. An excessive colors/<br />
styles fee of $25 will be added to orders with more than 3 colors or styles<br />
within the same order. Any changes required for the design to display<br />
correctly when printing on multiple colors or styles of garment may affect<br />
the pricing or may require a separate order.<br />
GIFT ITEMS: Each product style and design is a separate order and<br />
subject to the minimum order quantity and setup fees for that product.<br />
Many of the product styles we offer are able to be ordered in multiple<br />
colors per style as long as the imprint remains the same. However, some<br />
products may be subject to a minimum quantity per color, color change<br />
fees, or additional setup fees when ordering multiple product colors.<br />
Please check with your order specialist regarding individual products.<br />
Can I print or copy trademarked<br />
designs?<br />
We cannot print trademarked designs or exactly copy designs. Customers<br />
are responsible for the originality of their design. 413 will not be held<br />
liable for unknowingly printing trademarked designs. All art created by<br />
413 is the sole property and copyright of 413. 413 Strengthgear is not<br />
liable for infringement of copyright laws on customer design requests.<br />
How do I place an order?<br />
All orders are placed by email. You can request a project form at<br />
info@413sga.com. You are welcome to setup a design phone call with<br />
one of our specialists at 903.939.8536.<br />
What if I need to change or cancel<br />
my order?<br />
You are welcome to make changes to your order at any time before you<br />
have given both approvals for your art proof and sales order. Changes<br />
made before order approvals may affect custom quoted pricing. Once<br />
your order approvals have been received, the order is moved into<br />
processing and changes may not be possible or may result in additional<br />
fees. All change and/or cancellation requests after order approval will<br />
be reviewed on a case by case basis.<br />
Customer Service<br />
WE ARE AVAILABLE<br />
MONDAY - FRIDAY<br />
8:30A.M. - 5:00P.M. CST<br />
Email: info@413sga.com<br />
Web: www.413sga.com<br />
Phone: (903)939.8536<br />
(888)SHOP.413<br />
Mail: P.O. Box 2426<br />
Lindale, Texas 75771<br />
888-SHOP-413 | WWW.413SGA.COM | HUB CERTIFIED 413 Strengthgear | 25
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