CLEAN Workwear Customer Information Pack

Part of the 

family 

CUSTOMER 

Information Pack

Part of the 

family 

CONTENTS 

HOW DOES IT WORK? 03 

CERTIFICATE OF INSURANCE 04 

CLEANING SCHEDULE CLEAN ROOM 05 

CLEANING PROCEDURE 06 

BEST PRACTICE PROCEDURE 07 

GOWNING PROCEDURE 08 

GLASS, HARD PLASTICS & SHARPS PROCEDURE 09 

ALLERGEN PROCEDURE 10 

ANNUAL ALLERGEN TESTING 

GLUTEN R5 MEDEZ & CASEIN 11 

TOTAL MILK PROTEIN & EGG 12 

SOYA (REPORTED AS SOY FLOUR) & PEANUT 13 

How does it work? 

Our process is designed to make life easier for you, ensuring 

that you have the garments you need, when you need them. Your 

contract includes TWO simultaneous cycles of the below - so 

while we’re collecting your used garments for washing, we drop off 

cleaned workwear that’s ready to go. You’re never left in the lurch 

with the CLEAN approach! 

Garments are collected weekly or as agreed in contract 

Garments are scanned into the laundry using a barcoding system 

All workwear is processed, sorted and segregated by type 

WALNUT & HAZELNUT 14 

SESAME & FISH 15 

MUSTARD & CELERY (MUSTARD ELISA SWABS) 16 

Garments are hygienically washed and thermally disinfected 

MUSTARD & CELERY (CELERY PCR SWAB) 17 

ANNUAL MICRO TESTING - POST CLEAN 2 18 

ENVIRONMENTAL POLICY STATEMENT 19 

ALLERGEN & SPECIATION TESTING 20 

CERTIFICATE OF MOTOR INSURANCE 21 

CERTIFICATE OF EMPLOYERS’ LIABILITY INSURANCE 22 

HACCP PLAN 23 

QUALITY MANAGEMENT SYSTEM - ISO 9001:2015 37 

Any checks for quality and damage are completed by experts 

Repairs or replacements are seen to and addressed as required 

Garments are neatly folded and packed, ready for delivery 

Our drivers deliver to your chosen location or lockers 

CLEAN Linen & Workwear

Part of the 

Certificate of Insurance 

CERTIFICATE OF INSURANCE 

To whom it may concern, 

CHE-WW-FS-03 CLEAN Quality Management System 

CHE-WW-FS-03 – Cleaning Schedule Clean Room 

Workwear 

CLEANING SCHEDULE CLEAN ROOM 

Date Issued Created By: Title Revision No 

17/11/2023 Emma Knight Site Support Manager 3 

family 

Insurer: 

Policy Number: 

Policyholder: 

Chubb European Group SE, UK 

UKCAND10754 

Clean Linen Services Limited 

Week commencing Frequency Daily Weekly 

Area Action Task Sunday Monday Tuesday Wednesday 

Clean Room 

Cleaner 

Empty bins and remove 

rubbish 

Clean Room Cleaner Sweep floor 

Thursday Friday Saturday 

Period of insurance: 

1 November 2023 to 31 October 2024, both days 

inclusive 

This is to certify that the above numbered policy subject to its terms conditions exclusions 

and Limits of Liability indemnifies the Policyholder including their subsidiary companies 

in respect of legal liability (including liability arising under contract) arising out of their 

Business for accidental: 

• Personal injury to any person other than in the course of employment by the Policyholder 

• Loss of or damage to property not belonging to the Policyholder 

The Limits of Liability provided by the above numbered policy are in the amounts of: 

Clean Room Cleaner Mop floor 

Clean Room Cleaner Clean changing room inc sink 

Clean Room Operative Blow down garment folders 

Clean Room Cleaner Wipe cupboard tops and bins 

Clean Room Operative Clean drying tunnel 

Clean Room 

Cleaner 

Clean Room Cleaner Wipe doors and ledges 

Clean Room Cleaner Scrub floor 

Clean Room Operative Clean mezzanine floor 

Supervisor Signature 

Wipe down computer 

equipment 

Public/Products 

Liability: 

Territorial Limits: 

USD1,000,000 any one occurrence and in the aggregate for any 

one period of insurance 

Great Britain, Northern Ireland, the Isle of Man, and the Channel 

Islands. 

Page | 1 

Otherwise, this certificate of insurance neither amends nor extends the coverage afforded 

by the above numbered policy. 

Signed on behalf of Chubb European Group SE 

Mark Roberts, Division President UK&I 

4 

Chubb European Group SE (CEG) is a Societas Europaea, a public company registered in accordance with the corporate 

law of the European Union. Members’ liability is limited. CEG is headquartered in France and governed by the provisions 

of the French insurance code. Risks falling within the European Economic Area are underwritten by CEG, which is 

authorised and regulated by the French Prudential Supervision and Resolution Authority (4 Place de Budapest, CS 92459, 

75436 Paris Cedex 09, France). Registered company number: 450 327 374 RCS Nanterre. Registered office: La Tour 

Carpe Diem, 31 Place des Corolles, Esplanade Nord, 92400 Courbevoie, France. Fully paid share capital of €896,176,662. 

www.cleanservices.co.uk

CLEAN – Quality Management System 

CHE-WW-PE-03 – Cleaning Procedure 

CLEANING PROCEDURE 

CHE-WW-PE-03 

Date Issued Approved 

22/11/2023 

Emma Knight 

Title 

Site Support Manager 

Workwear Plant Procedure 

Sorting and Clean Room 

Rev. No. 3 Page 1 of 1 

CLEAN – Quality Management 

System 

CHE-WW-PE-06 – Best Practice Procedure 

Date Issued Approved Title 

BEST PRACTICE PROCEDURE 

14/07/2022 Emma Knight Site Support Manager 

CHE-WW-PE-06 

Site 

Rev. No. 3 

Part of the 

family 

1.0 PURPOSE 

The purpose of this procedure is to define the systems and methods for establishing and 

maintaining the cleaning routes within the clean room and sorting area. 

2.0 SCOPE 

All Cleaning requirements within the clean room and sorting area. 

3.0 RESPONSIBILITIES 

The Management Team will be responsible for ensuring that all areas of the clean room and 

sorting area are kept clean and tidy and that this policy and associated processes are complied 

with. 

Cleaning schedules shall be communicated to staff and records retained. 

Cleaners will follow the policies, procedures and instruction associated with the cleaning task. 

4.0 METHOD 

SCHEDULED CLEANING POLICY 

CLEAN ROOM AND SORTING AREA 

The workwear plant is split into 3 main production areas 

1) Low risk. Soiled sorting area and washing. Blue cleaning zone. 

2) High risk. Clean room, where wet, clean garments are “loaded” or hung onto the Garment 

Sorting System (GSS) for drying and transport to the first-floor mezzanine sortation area. 

Packing area where garments re-enter the clean room from the first-floor mezzanine sortation 

system. Green cleaning zone. 

3) Mezzanine – sortation area. Green cleaning zone. 

Each area has designated cleaning routines based on frequency. 

The frequency of these periodic tasks is visualised locally by means of sign off logs. 

There will be High Level Cleaning completed across both low risk and high risk bi-annually. 

In addition, there are tasks for the amenity and access areas, also signed off by means of local log. 

Logs are returned to the production management team to be checked for conformance 

and where necessary appropriate escalation. The documents are then archived. 

Where appropriate, formal Standard Operating Procedures (SOP’s) will be written to communicate 

the task details and standards 

1.0 PURPOSE 

The purpose of this procedure is to define best practices within the low risk and high risk areas. 

2.0 SCOPE 

All low risk and high risk areas. 


The Management Team ensuring the establishment and maintenance of documented procedures, 

processes and related documentation. 

The Management Team shall be responsible for ensuring that all staff is aware of and comply with 

this procedure and that the correct actions are conducted when any non- conformity arises. 

Operatives shall be responsible for ensuring adherence to these requirements 

4.0 METHOD 

Operators and staff shall adhere to these guidelines 

• Wear approved cleanroom clothing correctly 

• Maintain approved apparel condition 

• Report any changes in environment 

• Approach work area correctly 

• Do not comb hair whilst in any area. 

• Do not wear cosmetics 

• No Jewelry 

• No eating 

• No chewing 

• No smoking/vaping unless is designated areas 

• Personal items not to be exposed 

• Keep pockets empty 

• No drinking from any personal dispenser, use designated water fountains 

• Use latex gloves to cover polished nails 

6.0 CLEAN ROOM AND SORTING AREA – Chemical Safety 

• Staff must observe and follow any safety advice supplied with chemicals and 

COSHH Information sheets as applicable. 

• Cleaning equipment shall be stored in receptacles and lockers as provided 

OPERATORS CLEANING IN THE RESTRICTED AREAS SHALL BE COMPETENT, WEAR 

PROTECTIVE CLOTHING AND COMPLY WITH CHANGING ROUTINES AND ASSOCIATED 

POLICIES. GARMENTS MUST BE REMOVED FROM THE AREA OR COVERED PRIOR TO THE 

COMMENCEMENT OF CLEANING ACTIVITIES TO PREVENT CONTAMINATION. 

6 


CLEAN – Quality Management 

System 

CHE-WW-PE-07 – Gowning Procedure 

GOWNING Date Issued Approved PROCEDURE 

Title 

22/11/2023 Emma Knight 

CHE-WW-PE-07 


Workwear Plant Procedure 

Rev. No. 3 Page 1 of 1 

CLEAN Quality Management System 

CHE-WW-PE-08 – Glass, Hard Plastics and Sharps 

Workwear 

Part of the 

Procedure 

GLASS, Date Issued HARD Created PLASTICS By & SHARPS Title PROCEDURE 

Revision No 

CHE-WW-PE-08 


family 

1.0 PURPOSE 

The purpose of this policy is to define the requirements for wearing sanitized and 

decontaminated clothing within the working areas of the Clean Room. 

2.0 SCOPE 

Sanitized and decontaminated clothing - Post-wash process in the Clean Room area. 


The Management Team will ensure the establishment and maintenance of documented 

procedures, processes and related documentation. 

The Management Team will be responsible for ensuring that all staff are aware of, and comply with 

this policy, and that enough garments are available during operations. 

4.0 METHOD 

4.1 Gowning 

At the entrance to the Clean Room, there is a garment changing area and step-over facility. 

4.1.1 At start of each shift, staff will: - 

a) Don a hairnet, ensuring that the ears and hair are fully covered. 

b) Don a beard snood if required. 

c) Wash hands with the Biocide hand rinse lotion using a knee operated sink, and dry using 

electric hand dryers. 

d) Don Clean Room white coat and fully fasten. 

e) Sit on step-over barrier and place plastic shoe covers over safety shoes. 

f) Engineers to don Clean Room safety footwear from locker provided. 

g) Step-over the barrier 

h) Use latex gloves to cover polished nails. 

i) Sanitize hands with the alcohol hand sanitizer provided before entering the production area. 

4.1.2 When leaving the clean room, operators will remove their shoe covers or Clean Room footwear 

whilst stepping over the barrier. 

Once over the barrier, the Clean Room coat, must be removed and placed in the soiled 

locker for launder. Hairnets, beard snood, gloves and shoe coves should be placed in the 

bin. Engineers Clean Room shoes should be returned to their locker. Standard CLEAN 

uniform and safety shoes should be worn beyond this point. 

Under no circumstances should outdoor wear be taken into the Clean Room area. 

Where possible, all glass and Perspex materials shall be excluded from all operational areas in the clean room and sorting area.. 

Where this is not possible, (e.g. – lights, fire door break-glasses, machine guarding and other components) adequate and practical 

precautions shall be taken. 

This procedure includes actions to be taken should a breakage occur. 

1.0 PURPOSE 

The purpose of this procedure is to define requirements of ensuring that there is little or no risk of 

contamination of broken glass, plastics or sharps the clean room and sorting area. 

2.0 SCOPE 

All glass, Perspex and sharp items which represent a contamination risk if broken. 


The Management Team will ensure the establishment and maintenance of documented procedures, 

processes, and related documentation. 

The Management Team will be responsible for ensuring that all staff are aware of and comply with 

this procedure and that the correct actions are taken when any non- conformity arises. 

The Management Team will organise and implement this procedure, when necessary. 

4.0 METHOD 

4.1 Logs 

The Glass and Hard Plastics Log and Sharps Register, includes the location and nature of 

materials which, if broken, may cause contamination of the product. 

The Glass, Hard Plastic and Sharps Breakage Log (‘Form CHE-WW-FS-08) indicates any 

breakage with details of the location, corrective action taken and detail of affected or potentially 

affected product. 

4.2 Breakages 

In the event of a breakage the following actions will be undertaken. 

• Isolate the area around the breakage and if necessary, stop production. Barrier the area or 

post wardens to ensure personnel do not walk through the area. 

• Identify and note the specific location in the Glass, Hard Plastic and Sharps Breakage Log (see 

4.1 above) 

• Quarantine affected product or materials and record garment bar codes. (The quarantined 

items shall be inspected and re-washed.) 

• Use appropriate items to dispose of broken glass, plastic or sharp item. The area shall then be 

swept, vacuumed and wiped down as necessary. 

• Dispose safely of broken item into the yard general waste bin and replace vacuum cleaner 

bag. 

• Complete the entry in the Glass Breakage Log. Glass, Hard Plastic and Sharps Breakage Log 

(see 4.1 above) 

4.3 Potential Contaminants – Items for Repair or Replacement 

Any item in need of repair or replacement shall be logged and arrangements made for rectification 

as soon as reasonably possible. Where contamination risk remains, the item shall be removed 

unless it is a safety requirement. 

1 

8 


Part of the 

CHE-WW-PE-27 – Allergens 

CLEAN Quality Management System 

ALLERGEN PROCEDURE 

CHE-WW-PE-27 

Workwear Barrier Plant & Clean Room 

Date Issued Created By Title Revision No 



GLUTEN R5 MEDEZ & CASEIN 

family 

ISO 9001:2015 

1.0 PURPOSE 

The purpose of this Procedure is to define the controls of food allergies within the Cleanroom and Barrier 

Plant 

2.0 SCOPE 

Cleanroom and Barrier Plant areas. 


The Management Team ensure the establishment and maintenance of documented procedures, 

processes and related documentation. The Management Team shall be responsible for ensuring that all 

staff is aware of and comply with this procedure and that the correct actions are conducted when any 

non-conformity arises. 

Team Leaders and individuals are each responsible for observing this procedure. 

4.0 METHOD 

It is to be noted that there are potential serious consequences of allergies. To avoid such risks, this 

procedure shall be strictly adhered to. 

4.1 There shall be no storage or presence of nuts or their by-products within the site as far as 

reasonably practical. This will include vending machines in the staff canteen. 

4.2 Staff members shall be aware of and comply with the procedures relating to Cleanroom and Barrier 

Plant Areas. Staff members will attend a Food Safety Level 2 training course. Site Managers and 

Production Team Leaders will complete a HACCP level 3 training course. 

4.3 Visitors to site shall comply with the Workwear visitor’s procedure (CHE-WW-PE-01) and be 

accompanied on site by a member of the management team at all times. 

Report of Analysis 

CLEAN Linen Services LTD 

210 Hatherley Road 

Cheltenham 

Report number: PIQ-1001311-190/2329254 Issue number: 1 

Sample description: Gluten R5 Medez & Casein 

Analysis: Casein ELISA Swabs, Gluten Swabs 

Notes: 

Analyte Result Units Limit / Range Symbol Method Reference Date Tested 

Casein (LOD 2.5ppm / ug/ml) Below Limit of Quantitation < 2.5 ug/ml 2.5-67.5 ug/ml U 7.5 08/12/2023 

R5 Gluten (Mendez) Below Limit of Quantitation < 0.125 ug/ml 0.125-2 ug/ml U 7.3 08/12/2023 

Signed for on behalf of PiQ Laboratories: 

Demi Powell 

End of Report PIQ-1001311-190/2329254 

Unit 3, Couzens House, Elvicta Business Park, 

Crickhowell, Powys, NP8 1DF 

Tel: 01873 877650 

E: info@piqlaboratories.com 

W: www.piqlaboratories.com 

Purchase Order: PO72351 

Start Date: 07/12/2023 

Report Date: 11/12/2023 

Results approved by: Demi Powell 

4.4 The control of allergens and microbiological contamination will be managed via the site HACCP 

procedure (CHE-WW-PE-26). 

4.5 Allergen and microbiological testing shall be completed annually by an external provider to ensure 

validation of the process. Allergen management is noted in Appendix A of the HACCP procedure (CHE- 

WW-PE-26). 

10 

Page 1 of 1 

U = UKAS Accredited 

The content of this report is the property of PiQ Laboratories Ltd 

and may not be altered in any way. 

Results are representative of the sample provided only. 

Registered in England, No. 11131035. 

Registered Office: Unit 3, Couzens House, Elvicta Business Park, Crickhowell, 

Powys, NP8 1DF 

VAT No. 289 2905 54 


Part of the 


TOTAL MILK PROTEIN & EGG 


SOYA (REPORTED AS SOY FLOUR) & PEANUT 

family 



Tel: 01873 877650 





Tel: 01873 877650 






Cheltenham 


Sample description: Total Milk Protein & Egg 

Analysis: Egg ELISA Swabs, Total Milk Protein Swabs 

Notes: 


Start Date: 07/12/2023 




Egg Below Limit of Quantitation < 0.25 ug/ml 0.25-2 ug/ml U 7.28 12/12/2023 

Total Milk Protein Below Limit of Quantitation < 0.88 ug/ml 0.88-8.8 ug/ml UKASFS 7.20 08/12/2023 




Cheltenham 


Sample description: Soya (Reported as Soy Flour) & Peanut 

Analysis: Peanut Swabs ELISA, Soya (Reported as Soy Flour) Swabs 

Notes: 


Start Date: 07/12/2023 




Peanut Analysis Below Limit of Quantitation < 1 ug/ml 1-40 ug/ml U 7.11 08/12/2023 

Soy Analysis Below Limit of Quantitation < 2.5 ug/ml 2.5-25 ug/ml U 7.10 08/12/2023 



Demi Powell 


Demi Powell 


12 


UKASFS = UKAS Accredited Under Flexible Scope 







VAT No. 289 2905 54 









VAT No. 289 2905 54 


Part of the 


WALNUT & HAZELNUT 


SESAME & FISH 

family 



Tel: 01873 877650 





Tel: 01873 877650 






Cheltenham 


Sample description: Walnut & Hazelnut 

Analysis: Hazelnut Swabs ELISA, Walnut ELISA Swabs 

Notes: 


Start Date: 07/12/2023 




Hazelnut Analysis Below Limit of Quantitation < 1 ug/ml 1-40 ug/ml U 7.15 11/12/2023 

Walnut Analysis Below Limit of Quantitation < 2 ug/ml 2-60 ug/ml U 7.17 08/12/2023 




Cheltenham 


Sample description: Sesame & Fish 

Analysis: Fish ELISA Swabs, Sesame ELISA Swabs 

Notes: 


Start Date: 07/12/2023 




Fish Analysis (Cod Parvalbumin) Below Limit of Quantitation < 4 ug/ml 4-100 ug/ml U 7.14 11/12/2023 

Sesame Below Limit of Quantitation < 2 ug/ml 2-30 ug/ml U 7.21 08/12/2023 



Demi Powell 


Demi Powell 


14 









VAT No. 289 2905 54 









VAT No. 289 2905 54 


Part of the 


MUSTARD & CELERY (MUSTARD ELISA SWABS) 


MUSTARD & CELERY (CELERY PCR SWAB) 

family 



Tel: 01873 877650 





Tel: 01873 877650 






Cheltenham 


Sample description: Mustard & Celery 

Analysis: Mustard ELISA Swabs 

Notes: 


Start Date: 07/12/2023 




Mustard Analysis Below Limit of Quantitation < 0.5 ug/ml 0.5-13.5 ug/ml U 7.12 08/12/2023 




Cheltenham 


Sample description: Mustard & Celery 

Analysis: Celery PCR Swab 

Notes: 


Start Date: 07/12/2023 


Results approved by: Chloe O'Connor 


Celery Analysis Not Detected - 1 ug/ml U 7.7.1&7.26 12/12/2023 



Demi Powell 


Chloe O'Connor 


16 









VAT No. 289 2905 54 

Report number: PIQ-1001312-190/2329260 








VAT No. 289 2905 54 


Part of the 

family 

ANNUAL MICRO TESTING 

POST CLEAN 2 

SUSTAINABILITY AND ENVIRONMENTAL 

POLICY STATEMENT 



Tel: 01873 877650 






Cheltenham 


Sample description: Post Clean 2 

Analysis: CleanLinenMicroSuite 

Notes: 

Purchase Order: PO72355 & PO72554 

Start Date: 15/12/2023 


Results approved by: Jordan Edridge 


Coagulase Positive Staphylococci

Part of the 

HEALTH & SAFETY POLICY STATEMENT 

CERTIFICATE OF MOTOR INSURANCE 

Certificate of Motor Insurance 

family 

Procedure: Health & Safety Policy Statement 

Reference: HS_POL_001 

Origination Date 

 

APR 2021 

. 

 

 

It is of the utmost importance that Clean Linen Services in the course of their business activities ensures a safe 

and healthy working environment for all its employees, contractors, visitors and the wider community. Consequently 

Occupational Health & Safety (OH&S) is recognised as integral to business performance and Clean Linen Services 

accept that this implies the corresponding duty of ensuring that adequate and appropriate resources are provided 

to implement this policy. 

Whilst fulfilling this duty, we are committed to continuous improvement in our OH&S performance - by the setting 

of targets and objectives - through a policy which is appropriate to the nature and scale of risks associated with site 

activities, and adhering to this policy by: 

• Risk-Based Approach: We adopt a risk-based approach towards health and safety at work to prevent 

injury and ill-health. 

• Hazard Elimination and Risk Reduction: We strive to eliminate hazards and reduce health and safety 

risks. 

• Continual Improvement: We are committed to continually improving our health and safety management 

system. 

• Employee Health and Safety: We provide necessary information, instruction, training, and supervision to 

ensure the health and safety of our employees. 

• Compliance with Legislation: We meet all applicable legislation and other compliance obligations. 

• Safe Workplace: We maintain the workplace to ensure it is safe and without health risks. 

• Working Environment: We provide a working environment that is safe, free from health risks, and 

includes adequate facilities for employees’ welfare. 

To ensure continual improvement, Clean Linen Services regularly monitors and reviews the occupational 

health and safety management system. We also: 

• Resource: We ensure sufficient resources are available. 

• Communication: We maintain lines of communication to all employees and Interested parties.. 

• Involve: We Involve all employees and key stakeholders in all health and safety matters. 

• Identify: We identify hazards, assess risks, and implement control measures. 

• Availability: We make this policy available to all relevant interested parties. 

Certificate Number: 

Name of the policyholder: 

Date of commencement of 

cover: 

Date of expiry of cover: 

Description of 

insured vehicle: 

Persons entitled to drive: 

UKAUND10750 

Clean Linen Services Limited 

1 November 2023 L.S.T 

31 October 2024 L.S.T. 

both days inclusive 

L.S.T. (Local Standard Time) means the time 

applicable on the relevant date at the Address of the 

Insured as shown in the Policy Document 

(a) 

(b) 

Any private motor car the property of the 

Policyholder or hired or leased to the 

Policyholder 

Any Commercial type vehicle the property of the 

Policyholder or hired or leased to the 

Policyholder 

Any Person who is driving on the order of or with the 

permission of the Policyholder 

Limitations as to use: (a) Use for social domestic and pleasure purposes 

(b) 

Use for the Policyholders business 

But excluding: (a) Use for hiring racing competitions rallies trials 

speed testing 

Advice to third parties 

(b) 

(c) 

Signed for and on behalf of the Company 

Use whilst drawing a greater number of trailers 

than is permitted by law 

Use for the carriage of passengers for hire 

or reward 

Nothing contained in this Certificate affects your right 

as a Third Party to make a claim. 

This policy is reviewed annually. 

20 

The CEO undertakes ultimate responsibility for the company’s OH&S management system with Directors, 

Management and Supervisory personnel having the responsibility for implementing it throughout the company, 

ensuring that health, safety and welfare are considered when planning work. The success of this policy relies on 

the full co-operation and commitment of all personnel working with H&S as their top priority. 

 

Author / 

Owner 

Chris Bell 

 

 

Approved by: 

Revision Date: 15/05/2024 

 

Date: 

Printed copies are uncontrolled 

 

Revision 

2 

PAGE 

1 of 1 

Mark Roberts 


law of the European Union. Members’ liability is limited. CEG is headquartered in France and governed by the 

provisions of the French insurance code. Risks falling within the European Economic Area are underwritten by CEG, 

which is authorised and regulated by the French Prudential Supervision and Resolution Authority (4 Place de Budapest, 

CS 92459, 75436 Paris Cedex 09, France). Registered company number: 450 327 374 RCS Nanterre. Registered office: 

La Tour Carpe Diem, 31 Place des Corolles, Esplanade Nord, 92400 Courbevoie, France. Fully paid share capital of 

€896,176,662. 

CEG’s UK branch is registered in England & Wales. Registered address: 100 Leadenhall Street, London EC3A 3BP. 

Authorised by the Prudential Regulation Authority and with deemed variation of permission. Subject to regulation by the 

Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details of the Temporary 

Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full 

authorisation, are available on the Financial Conduct Authority’s website (FS Register number 820988). 

UK Motor Certificate - Standard 04/21 1 


Part of the 

CERTIFICATE Certificate OF of Employers’ EMPLOYERS’ 

LIABILITY Liability INSURANCE 

Insurance 

CLEAN QUALITY MANAGEMENT SYSTEM 

HACCP PLAN 

family 

(Where required by regulation 5 of the Employers' Liability (Compulsory Insurance) 

Regulations 1998 and subsequently amended by regulation 2 of the Employers' Liability 

(Compulsory Insurance) Regulations 2008 (the Regulations), one or more copies of this 

certificate must be displayed at each place of business at which the policyholder employs 

persons covered by the policy. This requirement will be satisfied if the certificate is made 

available in electronic form and each relevant employee to whom it relates has reasonable 

access to it in that form). 

Quality Management System 

Workwear Plant & 

Clean Room 

Date Issued 01/05/2024 

Owner Emma Knight 

Document 

Number 

CHE-WW-PE-26- 

HACCP Procedure 

Version 10 

Number 

Review Date As Required 

Policy Number: 

UKCAND10754 

1. Name of Policyholder: Clean Linen Services Limited 

2. Date of 

commencement of 

insurance policy: 

3. Date of expiry of 

insurance policy: 

We hereby certify that: 

1 November 2023 L.S.T. 

31 October 2024 L.S.T. 

Both days inclusive 

L.S.T. (Local Standard Time) means the time applicable on 

the relevant date at the Address of the Insured as shown on 

the Schedule to the Policy 

1. The policy to which this certificate relates satisfies the requirements of the relevant law 

applicable in Great Britain, Northern Ireland, the Isle of Man, the Island of Jersey, the 

Island of Guernsey and the Island of Alderney; and 

2. The minimum amount of cover provided by this policy is no less than GBP5,000,000. 

CLEAN Quality 

Management System 

Signed on behalf of Chubb European Group SE 

HACCP Plan 

Mark Roberts 

Division President UK&I 


law of the European Union. Members’ liability is limited. CEG is headquartered in France and governed by the 

provisions of the French insurance code. Risks falling within the European Economic Area are underwritten by CEG, 

which is authorised and regulated by the French Prudential Supervision and Resolution Authority. Registered company 

number: 450 327 374 RCS Nanterre. Registered office: La Tour Carpe Diem, 31 Place des Corolles, Esplanade Nord, 

92400 Courbevoie, France. Fully paid share capital of €896,176,662. 

CEG’s UK branch is registered in England & Wales under number: BR023093. Registered address: 100 Leadenhall 

Street, London EC3A 3BP. Authorised by the Prudential Regulation Authority and with deemed variation of permission. 

Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. 

Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period 

while seeking full authorisation, are available on the Financial Conduct Authority’s website (FS Register number 

820988). 

UK EL Certificate (Standard) 07/21 

Document Number 

CHE-WW-PE-26- 


Version 

Number 

Issue Date Owner Authorised Signature 

10 01/05/2024 Emma Knight Adrian 

Site Support Manager Neale 

22 

1 


Part of the 

family 



Clean Room 



Document 

Number 

CHE-WW-PE-26- 


Version 10 

Number 




Clean Room 



Document 

Number 

CHE-WW-PE-26- 


Version 10 

Number 


Section Number 

Description 

1 Scope 

2 Team Members 

3 Pre-Requisites 

4 Product & Process Description 

5 Process Flow 

6 Hazard Analysis Table 

7 Hazard Analysis & CCP Identification Raw Material 

8 Hazard Analysis & CCP Identification Process Steps 

9 CCP Management Table 

10 Validation 

11 CCP Audit 

Section 1 - Scope 

1. Laundering Of Workwear 

2. Intended Use 

3. Chemical Products 

4. Key Processes 

5. Customer Target Group 

6. Packaging 

7. Storage Conditions, Durability & Specific Distribution Controls 

1. The receipt of all workwear to be laundered by: 

- Sorting process preventing from mixing coloured/white work 

- Washed 

- Homogenised to partially dry 

- Hanged & vertically dried 

The workwear is then folded and packed in hamper bags or polythene 

and then placed into cages ready for despatch. 

Purpose of the HACCP study is to identify all potential food safety 

hazards and allergens which could potentially lead to harmful: 

- Biological 

- Chemical 

- Physical 

contamination of the finished product and to establish, verify the 

Processes within the operation of the plant. 

This HACCP study has been produced in line with and adheres to the 

principles of the Codex Alimentarius Commission. 

2. Intended Use 

The process takes soiled workwear and cleans by removing organic 

matter, chemical contaminants, and allergens by using water and 

chemicals. The chemicals make-up is rinsed from garments prior to 

hanging, drying, sorting system, folding and packing. All the garments are 

destined for customers based in midland United Kingdom. 

3. Chemical Products 

- SuperJet Ceramic 

- Sapaclene 

- Texaclean 

- Cold Sour 

- Neutrasour 

- Hypo 

- Hyperblan 

- Poly 

- Osmafin Ceramic 

- Aqua block 

- Mulan Citro 


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4. Key Processes 

- Receipt of soiled work 

- Sorting 

- Scanning and grading 

- Washing 

- Hanging 

- Vertical drying 

- Admin rail/repairs 

- Sortation system 

- Folding 

- Packing 

- Despatch 

5. Customer target group 

The product is intended for use by the general public of working age. 

6. Packaging 

Garments for food production wrapped or unwrapped. 

7. Storage Conditions, Durability & Specific Distribution Controls 

Ambient stable, washed above 71° (159°F) for more than 3 minutes or 65° for 10 minutes, to 

achieve thermal disinfection. 

Section 2 

Team Members 

Name Department Job Title HACCP 

Training 

Adrian Neale 

Production 

Operations 

Level 3 

( Team Leader) 

Manager 

Debbie Wills All Site Director Level 3 

Emma Knight Office Site Support Manager Level 3 

Trevor Cross Engineering Engineering Manager Level 3 

Valter Goncalves Production Production Manager Level 3 

Caroline Adongo Production Production Manager Level 3 

Patricia Correia Production Production Manager Level 3 

Ian Langford Head Office Central Uniform Service Director Level 3 

Matt Moggs Head Office Central Key Account Manager Level 3 

Section 

3 Pre-requisites 

- General Requirements - CHE-WW-PE-02 Control of Processes 

- Good Manufacturing Process Training - CHE-WW-PE-06 Best Practice 

- Hygiene for Personnel - CHE-WW-PE-06 Best Practice & CHE-WW-PE-07 Gowning 

- Industrial Hygiene Practices - CHE-WW-PE-03 Cleaning 

- Housekeeping - CHE-WW-PE-03 Cleaning 

- Cleaning Protocols - CHE-WW-PE-03 Cleaning 

- Infestation & Pest Management Contract with external 3 rd party. 

- Buildings CHE-QMS-PE-7.1.3 - Infrastructure 

- Staff Facilities - CHE-QMS-PE-7.1.3 - Infrastructure 

- Hygiene Design Layout on page 10 

- Allergen Management- CHE-WW-PE-27 - Allergens 

- Good Engineering & Maintenance Practices CHE-EN-PE-005 Front Line Maintenance 

- Storage, Warehousing, Receipt, Despatch & Transport - CHE-QMS-PE-7.1.3 - Infrastructure 

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Section 4 Product & Process Description 

Process description: 

Marking Up receiving new garments for barcoding at our Banbury site and then trunked to Cheltenham. 

New food trade garments are provided to Sorting area for washing. 

Marking Up Providing 

new food grade /temp 

food grade garments for 

washing 

Workwear is brought to site by CLEAN transport. 

Workwear is transported in cages or hamper bags which are stored in designated area (Goods In). Cages 

are moved to sorting area and during sorting inspection all the foreign materials are removed from the 

garments. 

Goods in Receiving soiled 

work to designated area. 

Good out 

Drying 

items are scanned into our PARIS system. 

Loads are weighed according to our washing programs before being conveyed into overhead bag storage 

system or into the washer extractor. 

The CBW calls the work forward and launders the workwear using pre-set wash programs depending on 

the type of workwear. 

Following the wash cycle, the workwear is homogenised to extract excess water from the workwear. 

The garments are hung and scanned on hangers and sent through a drying tunnel. 

Storage and sorting process orders the work into garment order and transportation routes prior to a 

folding and wrapping process as detailed by the customers’ requirements. 

Completed workwear is sent to the customer by CLEAN own transport. 

Moving soiled work to 

production sorting area 

Grade soiled or new 

garments scan into PARIS 

(rewash & heavy soiled) 

Sending to CBW washing 

Heavy soiled, Rewash, 

PPE, Aprons, gloves 

segregated weighed 

according to the 

program. 

Aprons/ Heavy soiled 

food garments, 

rewash. 

PPE/Gloves moved to 

treatment area 

Cherry Tree 

PPE/Gloves moved to washing 

extractors GIRBAU 1 & 2 Washing 

process. 

Washing process 

Cherry Tree 

PPE 

Gloves 

Section 5 Process Flow 

Control Point Waste Low Risk Area 

CCP1 – Washing CCP2 – Finishing tunnel. 

extractors temperature > Programme to be set to 

71°c for minimum of 3 a temperature of 

REWASH 

High Risk Area 

minutes or 65°c for 10 

minutes and PH 5.5-8.2 

tolerance, process to be 

checked and recorded by 

batch on laundry 

management system. To be 

calibrated annually by 

external supplier. 

120°c. Checked daily 

using temperature 

probe with data log. 

Results no less than 

120°c. 

Washing process CCP 1 

Barrier Washing process 

CCP 1 

Transfer room. 


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Washed workwear 

from CBW dropped 

onto transfer belt to 

clean room. 


transferred to clean 

room through Barrier 

washing extractor. 

REWASH 


transferred to clean 

room through. 

Hanging station 

Scanning workwear into Paris system 

Visual quality check 

Hanging workwear 


from CBW dropped 

onto transfer belt to 

clean room. 

Drying Tunnel CCP2 

Repairs & Admin station 

Metricon sorting system 

organising workwear by 

customer. 

Inspection station 

Condemned 

Section 6 

Hazard Analysis Table 

Automatically scanning 

out and then folded 

Individual 

Poly 

wrapping 

Packed by route and 

delivery. 

Keeping workwear 

in storage room 

Goods Out 


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Emma Knight 


Adrian Neale 


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Section 7 

Raw 

Material 

Water 

Hazard Analysis Table (Raw Materials) 

Hazard Severity Likelihood 

of 

Hazard 

Microbiological 

- Pathogens 

Chemical 

- Presence of 

cleaning 

chemical 

residue 

Allergens 

- Allergens 

surviving 

wash cycle 

Section 8 Hazard Analysis Table (Process Steps) 

Process 

Steps 

Hazard Severity 

of 

Hazard 

Likelihood 

No.1 

Sorting 

No.2 

Scan In 

No.3 

Loading 

Washer 

No.4 

Washer 

Ingress from 

Foreign Objects 

Physical Hazard 

Ingress from 



Ingress from 



Cleaning 

Chemical 

Chemical 

Total 

Risk 

Justification of 

Significance 

1 1 Low Clean 

Water/ Filter 

1 2 Low The cleaning 

cycle has a 

rinse step 

3 1 Med Present at 

contamination 

Total 

Risk 

Justification of Significance 

1 2 Low Potential to harm operators or 

damage machinery 

1 1 Low Potential to damage 

machinery 

1 1 Low Potential to damage 

machinery 

1 3 Med Unlikely to be harmful in small 

quantities. This will be our CCP1 

due to our need to confirm 

chemical wash process via detailed 

batch report. 

Control Measures 

Routine cleaning of 

water filter 

Water level control 

in rinse section 

Calibration of 

temperature 

monitoring & 

annual testing 

Inspections 

Inspections 

Inspections 

Control Measures 

Metering System by 

Christeyns 

No.4 

Washer 

No.5 

Conveyors 

to 

Hanging 

Stations 

No.5 

Hanging 

Stations 

No.5a 

Rewash 

No.5a 

Rewash 

No.6 

Jensen 

Heat 

Tunnel 

No.6a 

Repair 

No.7 

Inspection 

Stations 

No.8 

Metricon 

Storage 

System 

Incorrect Heat - 

Micro 

Conveyor Parts - 

Physical 

Chain 

Lubrication - 

Physical 

Cleaning 

Chemical 

Chemical 

Incorrect Heat - 

Micro 

Incorrect Heat 

Level Achieved 

- Micro 

Chain 

Lubrication - 

Physical 


Physical 

Machine Parts - 

Physical 

Ingress from 



Chain 

Lubrication - 

Physical 


Physical 

3 1 Med Potential to cause harm. This 

is CCP1 to confirm 

temperature validation via 

operating system. 

Calibration of washer control 

system via 3 rd party 

chemical supplier. Washer 

alarm system. 

1 1 Low Unlikely to be harmful Planned and visual 

maintenance checks 

1 1 Low Unlikely to be harmful in 

small quantities. 

1 3 Med Unlikely to be harmful in 

small quantities. See 

point 4 above. 

3 1 Med Potential to cause harm. See 

point 4 above. 

3 1 Med Potential to have an 

effect if there is an issue 

with incorrect heat at 

stage 2. This is CCP2 as 

second stage thermal 

disinfection. 



1 1 Low Unlikely to be harmful 

2 1 Low Could cause harm to the 

consumer but failure is 

unlikely 

Allergen Free Lubrication 

Metering System by 

Christeyns 

Calibration of washer control 

system via 3 rd party 

chemical supplier. Washer 

alarm system. 

Calibration of 

temperature controls via 

data log, planned and 

visual inspection 


Planned and visual 


Planned Inspection & Planned 

Maintenance programme. 

Sharp’s process 









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Folders 

Break up of 

internal 

components - 

Physical 

Ingress - 

Physical 

1 1 Low Could cause harm to the 

consumer but failure is 

unlikely 

1 1 Low Unlikely to be harmful 

in small quantities. 

Planned Maintenance 

Programme and visual 

checks 

Planned Inspection & 

Planned Maintenance 

Programme 

No.10 

Storage of 

clean 

Ingress 

physical / 

bacterial 

1 1 Low Unlikely to be harmful Workwear is stored in 

correct environment until 

despatch 

workwear 

9 CCP Management Table 

Allergen Type Present Control Measure 

Fish Analysis Unknown Batch processing by customer. Calibration of thermal disinfection process. Annual 

testing 

Egg White Protein Unknown Batch processing by customer. Calibration of thermal disinfection process. Annual 

testing 

Gluten (R5) Unknown Batch processing by customer. Calibration of thermal disinfection process. Annual 

testing 

Hazelnut Unknown Batch processing by customer. Calibration of thermal disinfection process. Annual 

testing 

Mustard Unknown Batch processing by customer. Calibration of thermal disinfection process. Annual 

testing 

Peanut Unknown Batch processing by customer. Calibration of thermal disinfection process. Annual 

testing 

Sesame Unknown Batch processing by customer. Calibration of thermal disinfection process. Annual 

testing 

Soya Flour Unknown Batch processing by customer. Calibration of thermal disinfection process. Annual 

testing 

Total Milk Unknown Batch processing by customer. Calibration of thermal disinfection process. Annual 

testing 

Walnut Unknown Batch processing by customer. Calibration of thermal disinfection process. Annual 

testing 

Celery Unknown Batch processing by customer. Calibration of thermal disinfection process. Annual 

testing 

Casein Unknown Batch processing by customer. Calibration of thermal disinfection process. Annual 

testing 

Soy Unknown Batch processing by customer. Calibration of thermal disinfection process. Annual 

testing 

Micro type Present Control Measure 

E coli Unknown Batch processing by customer. Calibration of thermal disinfection process. Annual 

testing 

Listeria Unknown Batch processing by customer. Calibration of thermal disinfection process. Annual 

testing 

Coliform Unknown Batch processing by customer. Calibration of thermal disinfection process. Annual 

testing 

Staphylococcus Unknown Batch processing by customer. Calibration of thermal disinfection process. Annual 

testing 

Aerobic Colony 

Count (ACC) 

Unknown Batch processing by customer. Calibration of thermal disinfection process. Annual 

testing 

Enterobacteriaceae Unknown Batch processing by customer. Calibration of thermal disinfection process. Annual 

testing 

Salmonella Unknown Batch processing by customer. Calibration of thermal disinfection process. Annual 

testing 

Mould Unknown Batch processing by customer. Calibration of thermal disinfection process. Annual 

testing 

Yeast Unknown Batch processing by customer. Calibration of thermal disinfection process. Annual 

testing 

Section 10 

Validation 

1. Is the scope an accurate description of the process? 

Issue date of the scope 01/05/2024. The process consists of sorting, scanning, washing, hanging, vertical 

drying, inspection, sortation, folding, packing and cage despatch. This is accurate to the scope with no 

changes in process. 

HACCP flow diagram is consistent with the process with no changes or amendments. 

All hazards have been considered and pre-requisites are as per the plan. 

2. Are there accurate flow charts identifying each step in the process? 

Process flow version 9 is signed off by A Neale 01/05/2024. All steps are captured from soiled garment 

return. 

3. Are all significant hazards correctly identified and addressed? 

Steps 4,5 & 6 = medium risk. Steps 4,5 & 6 are CCP’s. 


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QUALITY MANAGEMENT SYSTEM 

ISO 9001:2015 

4. justified. 

Is the process step specifically designed to eliminate or reduce the 

food safety hazard to an acceptable level? Yes. 

Critical limits are calibrated via auto dosing and temperature 

probes. 

5. Is there adequate documentation. 

QMS system is in place. 

accreditation passed in February 2021. Certificate issued in March 

2021. Recertified December 2023 and new certificate issued in 

March 2024 

Section 

11 CCP Audit 

certificates are available on demand. The probes for the CBW are inspected and 

audited monthly by Christeyns, the temperature probe for CCP2 (tunnel dryer) is 

validated a temperature strip on the tunnel itself recorded. 

Garments are audited by swab tests Quarterly for all allergens and micro as listed 

in the appendix above, monthly swab testing on surfaces for allergens are 

completed and results recorded. 

Both CCP’s are checked daily via validation process and all results are recorded. 


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GU15 3DB 

0333 016 9801 

info@cleanservices.co.uk 

www.cleanservices.co.uk/workwear 

CLEAN Linen & Workwear

CLEAN Workwear Customer Information Pack

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