Walter “Wally” Bostelmann - CSI Memphis

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On Target With the Better Business Bureau (BBB) BBB Small Business Advice on Dealing with a Data Breach The Identity Theft Resource Center lists more than 79 million records reported compromised in the United States in 2007—almost a fourfold increase from the nearly 20 million records reported compromised in 2006. The cause of the data breaches ranged in sophistication from the expert work of computer hackers to the negligent handling of sensitive information on the part of company employees. So far 2008 looks a lot like 2007. There have already been major data breaches at some very recognizable companies such as MTV and T. Rowe Price. However, just because a business isn’t part of the Fortune 500 doesn’t mean it is safe from the risk of a security breach, and Better Business Bureau (BBB) wants small businesses to be prepared to handle a breach if the business’ or customers’ financial information is stolen. “While breaches at major corporations make the news, many small businesses also find themselves victims of security breaches,” said Nancy Crawford, Director of Marketing and Communications, BBB of the Mid- South. “Sensitive financial information on both a business and its customers can be compromised by poor handling of computer or paper data as well as stolen by thieves and hackers. Small business owners must be prepared to respond quickly to lessen the damage done.” Regardless of how a data breach occurs, responding quickly can help a business regain trust and retain its customer base. BBB offers the following steps and guidance for small business owners in the event they experience a security breach: Notify Customers Currently, 39 states have laws that require customer notification in the event personal data is lost, stolen, or inadvertently disclosed, and these laws may expand to a national level soon. Many states require companies to notify PAGE 12 their customers of any data breach. Other states require notification when harm to potential victims is likely. Even if the law does not require it, businesses should strongly consider the advantages of giving notice to customers whose information was compromised. If a business chooses to inform customers about a security breach, it should: • Describe the nature of the incident; • Inform them what has been done to address the problem; and • Advise them on what the company will do in the future to further reduce the chance of future security breaches. Notify Law Enforcement and Other Authorities If a breach occurs, it is important that the business alert appropriate law enforcement officials immediately so they can investigate the incident. This could include local police, state authorities, or even the FBI. BBB recommends that companies check with their legal advisors for counsel now, so that in the event a breach does happen, the business is prepared to contact the appropriate local law enforcement agency quickly. BBB also recommends alerting the three national consumer reporting agencies: Equifax (www.equifax.com, TransUnion (www.transunion.com) and Experian (www.experian.com). Businesses should also alert the bank or company hired to process payment cards. It’s important that the compromised accounts are watched or closed to prevent fraud from occurring on them. Unfortunately, businesses could be liable for any resulting fraud, so quick notification to payment card companies can help. Customer Support If a breach occurs, BBB advises that businesses: • Encourage customers to monitor their credit reports for signs of identity theft. If a business can afford the expense, it should consider paying for a credit monitoring service for affected customers for a designated period of time (generally 6-12 months). • Recommend that any customer experiencing or suspecting identity theft alerts the business, files a police report, and notifies the three national consumer reporting agencies. For more BBB advice on ID theft prevention and for trustworthy advice on many other issues affecting small businesses, go to www.bbb.org. Nancy Crawford | Director of Marketing & Communications Tel: 901-757-8627 Wade Lunday and Associates Inc. Manufacturers Representatives Division 7 Firestone Building Products: Single-Ply - EPDM, TPO, and PVC Systems Asphalt - BUR systems, SBS and APP Modified Systems Tapered and Flat Insulation Systems also Georgia Pacific: Dens-Deck Gibsom-Homans: Cements and Coatings Memphis (901) 854-6746 Little Rock (870) 942-1463 Fax (870) 942-5810 AUGUST ISSUE, 2008
“CSI and YOU” by Charles F. Cooper, CSI, CDT What can CSI do for YOU? I am not sure, but I can tell YOU what CSI has done for ME. Please forgive ME for using the first person format. This appears to be the easiest way to inform YOU what CSI can do for YOU. If it worked for ME it should work for YOU. First I must give YOU a little history. As of 2008 I will have nearly 22 years of membership. I was introduced to CSI by William E. (Bill) Kaiser (a wonderful human being, friend, and mentor) in 1986. Bill was involved with CSI as the Chairman of the Memphis Chapter Products Display Show and had been for several years. I bring to CSI almost 41 years of construction knowledge. My experiences range from child laborer (neighborhood grass cutting engineer, leaf collection engineer, etc.), residential nail pounder, construction delivery-man, form carpenter, insulator, material sales, union carpenter, drywall installer, acoustical installer, self-employed sub-contractor, estimator by manual hand detail and summary sheets, estimator with computer programs, chief estimator for several local contractors and developers, college graduate, and of course the old school of hard knocks. With all this said why did I need CSI? Or perhaps why did CSI need ME? T HE MEMPHIS PERSPECTIVE Why did I stay around so long with CSI? Bear with ME and I will try to answer those questions as well as the questions in the opening paragraph. I needed CSI because I knew that CSI offered opportunity to expand my understanding of construction relationships. CSI illustrated to ME the whole picture of construction responsibilities and interlocking relationships between owner, Architect, contractor, sub-contractor, vendors, manufacturers, and consultants. CSI taught ME the complete construction process that can only be learned in parts and pieces outside of CSI. CSI local chapters are great for networking one on one and building personal relationships that proved to be extremely valuable in my business relationships. I have remained a member for nearly 22 years because of the great people that are members of CSI. I consider CSI members the worker bees of our construction and architectural community. CSI members that really become involved are truly interested in the welfare of construction documents and specifications and donate their valuable time to this goal. Remember if YOU have used the sixteen division specification format then YOU are using a CSI document. Some of YOU may be using the new MasterFormat 04. “Just for Laughs, Just for Fun” Think about the hours that went into creating these documents. There is a passion in CSI that is not found in any other organization. It is this passion for excellence that our members exhibit that I find remarkable and exhilarating. I can learn from people like this and I am surprised that they even learn from ME from time to time. I brought to CSI an open mind and a willingness to share my knowledge and life experiences. I brought to CSI the promise to become involved. By so doing I am richer for it. I do not mean riches in terms of monetary gains but the intrinsic that can make YOU better in your careers and better personally. This is what CSI can do for YOU. The educational opportunities, chapter programs, networking, awareness of something bigger, and the great people are only the major reasons that YOU need CSI. What are YOU waiting for? Find out where your little part of the world fits into CSI. The whole show is here (Construction Specification Institute), become a member and participate and YOU will receive more than just the cost of your yearly dues. Once YOU are a member and YOU get involved YOU will never be able to give back what YOU have gained through CSI. In essence this becomes a negative equity position. 1. Career Advancement Through CSI April 23, 2005 from National Convention (unnamed source) PAGE 13
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Page 7 and 8: “The GSRLC Experience” by Scott
Page 9 and 10: CSI Memphis Chapter Annual Awards B
Page 11: State of the Chapter—John T. Bigh
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Walter “Wally” Bostelmann - CSI Memphis

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