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Key functions of a CAR System - QIT Consulting

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Case Study 1 – Background Information<br />

�� A US major household product company was forced to<br />

scrap millions dollars <strong>of</strong> products due to a potential fire<br />

hazard caused by a defect in a switch<br />

�� Internal investigations uncovered<br />

– Same problem was discovered 4 years ago<br />

– A <strong>CAR</strong> was issued, and the corrective action was reported<br />

completed<br />

– Similar failure mode still could be found in new production, but it did<br />

not catch attention because it was buried in the <strong>CAR</strong> system by<br />

other high occurrence failure modes<br />

– Further investigation indicated that this high risk problem had been<br />

encountered in similar switch designs, but it was overlooked<br />

because <strong>of</strong> the defect’s defect s low occurrence<br />

<strong>QIT</strong> <strong>Consulting</strong>, Inc. Copyright © 2006 <strong>QIT</strong> <strong>Consulting</strong>, Inc.

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