National Guidelines for Improving Quality of Care, Support ... - FHI 360

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Table of Contents
Foreword.......................................................................................................................................... iii
Acknowledgements .......................................................................................................................... v
Acronyms..........................................................................................................................................vi
1. Introduction....................................................................................................................................1
1.1 The situation of orphans and other vulnerable children.............................................................. 1
1.2 Process of developing these guidelines and stakeholder participation....................................... 1
1.3 Rationale..................................................................................................................................... 2
1.4 Intended users of these guidelines............................................................................................ 2
1.5 How to use the guidelines......................................................................................................... 2
1.6. Principles guiding quality improvement.................................................................................... 2
1.7 Dimensions of quality................................................................................................................ 3
2. Overview of Key Service Areas................................................................................................... 4
3. Roles and Responsibilities of Each Stakeholder......................................................................... 7
4. Achieving Quality Improvement in Each Service Area............................................................... 8
Service Area 1: Food and Nutrition................................................................................................. 8
Service Area 2: Shelter................................................................................................................... 9
Service Area 3: Family-based Care and Support............................................................................10
Service Area 4: Social Protection and Security...............................................................................11
Service Area 5: Primary Healthcare................................................................................................ 12
Service Area 6: Psychosocial Care and Support............................................................................ 13
Service Area 7: Education and Vocational Training....................................................................... 14
Service Area 8: Household Economic Strengthening..................................................................... 16
5. Cross Cutting Areas: Prevention, Coordination and Sustainability............................................. 17
6. Resources Requirement for Quality Improvement...................................................................... 19
7. Public Health Education.............................................................................................................. 19
8. Monitoring and Evaluation...........................................................................................................19
9. Conclusion...................................................................................................................................19
10. References................................................................................................................................19
11. Appendices................................................................................................................................20
11.1 Glossary.................................................................................................................................. 20
11.2 Child Status Index (CSI) Household Version.......................................................................... 21