Sistem Manajemen Layanan Teknologi Informasi

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Tata Kelola <strong>Sistem</strong> <strong>Manajemen</strong> TI • Membangun framework tata kelola sistem manajemen TI • Mencontek dari tempat lain • Menggunakan framework standar sistem manajemen TI Penggunaan framework standar • Praktis, langsung jadi • Kompatibilitas dengan pihak lain • Salah satu cara mengelola kepercayaan pengguna dengan sertifikasi
Integrated Frameworks Business and IT Alignment Drivers PERFORMANCE (Fiduciary Goals) COMPLIANCE (SLA, Regulasi) Enterprise Governance Balanced Score Card COSO IT Governance COBIT, INDEX KAMI Best Practice and Standards ISO 9001 SNI 27001 , ISO 27001, BS 17799 ISO 20000, ITIL BS 25999, ISO 22301 Processes and Procedures QA Security Service Delivery BCM
Page 1 and 2: Sistem Manajemen Layanan Teknologi
Page 3 and 4: Latar Belakang Jika penyelenggara p
Page 5: Latar Belakang • Saat ini adalah
Page 9 and 10: ITIL Framework (IT Infrastructure L
Page 11 and 12: ISO 20000 Service Manajemen System
Page 13 and 14: 1. Management Responsibility • Ma
Page 15 and 16: 3. Documentation Management • Dok
Page 17 and 18: 5. Establish Service Management Sys
Page 19 and 20: 7. Service Reporting • Kinerja la
Page 21 and 22: 9. Budget and Accounting for IT Ser
Page 23 and 24: 11. Information Security Management
Page 25 and 26: 13. Supplier Management • Pengelo
Page 27 and 28: 15. Problem Management • Prosedur
Page 29 and 30: 17. Change Management • Kebijakan
Page 31: Terimakasih

Sistem Manajemen Layanan Teknologi Informasi

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