Manual Mutu Jurusan Administrasi Bisnis - Universitas Brawijaya

DAFTAR ISIDAFTAR ISI ...................................................................................................................... iii1. PENDAHULUAN ........................................................................................................... 11.1 Ruang Lingkup ............................................................................................................ 11.2 Tujuan Manual Mutu .................................................................................................... 12. LANDASAN KEBIJAKAN MANAJEMEN MUTU .............................................................. 13. ISTILAH DAN DEFINISI ............................................................................................. 24. SISTEM MANAJEMEN MUTU ....................................................................................... 34.1 Sekilas Tentang Jurusan Administrasi Bisnis .................................................................. 34.2 Persyaratan Dokumentasi ............................................................................................. 45. TANGGUNG JAWAB MANAJEMEN ............................................................................... 95.1 Komitmen Manajemen ............................................................................................... 95.2 Fokus pada Pelanggan ................................................................................................ 95.3 Kebijakan Mutu .......................................................................................................... 105.4 Perencanaan ............................................................................................................. 115.5 Tanggung Jawab, Wewenang dan Komunikasi ............................................................ 125.6 Tinjauan Manajemen ................................................................................................. 136. Pengelolaan Sumberdaya......................................................................................... 146.1 Penyediaan Sumberdaya ............................................................................................ 146.2 Sumberdaya Manusia ................................................................................................. 146.3 Prasarana ................................................................................................................. 156.4 Lingkungan Kerja ...................................................................................................... 167. Realisasi Produk ....................................................................................................... 167.1 Perencanaan Realisasi Produk .................................................................................... 167.2 Proses Berkaitan dengan Pelanggan ........................................................................... 167.3 Desain dan Pengembangan ........................................................................................ 177.4 Pembelian ................................................................................................................. 197.5 Produksi dan Penyediaan Jasa .................................................................................... 197.6 Pengendalian Peralatan Pemantauan dan Pengukuran ................................................. 208. Pengukuran, Analisis dan Perbaikan ........................................................................ 208.1 Umum ...................................................................................................................... 208.2 Pemantauan dan Pengukuran ..................................................................................... 208.3 Pengendalian Produk yang Tidak Sesuai ..................................................................... 228.4 Analisis Data ............................................................................................................. 228.5 Perbaikan .................................................................................................................. 22iii