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Intervento dott. Paolo Aresi - ASL 8 Cagliari

Intervento dott. Paolo Aresi - ASL 8 Cagliari

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<strong>ASL</strong> 8 CAGLIARI<br />

Il Quality Management per le strutture sanitarie<br />

2.2 I principi della qualità<br />

qualit<br />

• Focalizzazione sul paziente/cliente<br />

(Customer focus)<br />

• Miglioramento Continuo (continuous<br />

improvement)<br />

• Team Work<br />

14

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