witboek ziekenhuisapotheek positie van de ... - Unamec
witboek ziekenhuisapotheek positie van de ... - Unamec
witboek ziekenhuisapotheek positie van de ... - Unamec
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INHOUDSTAFEL<br />
INHOUDSTAFEL ................................................................................................................................................................................................................................. 2<br />
VOORWOORD ..................................................................................................................................................................................................................................... 5<br />
METHODOLOGIE ............................................................................................................................................................................................................................... 7<br />
UITDAGINGEN VAN VANDAAG EN MORGEN ................................................................................................................................................................................... 9<br />
Veiligheid ........................................................................................................................................................................................ 9<br />
Kwaliteit ......................................................................................................................................................................................... 9<br />
Integratie en communicatie ......................................................................................................................................................... 10<br />
Procesbeheersing ......................................................................................................................................................................... 10<br />
Technologie .................................................................................................................................................................................. 11<br />
Wetgeving .................................................................................................................................................................................... 11<br />
Financiering .................................................................................................................................................................................. 11<br />
Veran<strong>de</strong>ren<strong>de</strong> zorgvraag .............................................................................................................................................................. 12<br />
KERNVRAAG 1: WIE STAAT CENTRAAL? ................................................................................................................................................................................... 13<br />
Patiënt centraal in <strong>de</strong> zorgketen .................................................................................................................................................. 13<br />
Welke patiënt is klant <strong>van</strong> <strong>de</strong> <strong>ziekenhuisapotheek</strong>? .................................................................................................................... 13<br />
KERNVRAAG 2: WAT WILLEN WE AANBIEDEN? ....................................................................................................................................................................... 15<br />
Juiste patiënt ................................................................................................................................................................................ 15<br />
Juiste product ............................................................................................................................................................................... 15<br />
Juiste dosis ................................................................................................................................................................................... 15<br />
Juiste moment .............................................................................................................................................................................. 15<br />
Juiste conditionering .................................................................................................................................................................... 15<br />
Juiste informatie .......................................................................................................................................................................... 15<br />
Juiste opvolging ............................................................................................................................................................................ 16<br />
Juiste prijs ..................................................................................................................................................................................... 16<br />
KERNVRAAG 3: HOE WILLEN WE DIT REALISEREN? ................................................................................................................................................................ 17<br />
Klinische excellentie ..................................................................................................................................................................... 17<br />
Service excellentie ........................................................................................................................................................................ 18<br />
Technische kwaliteit ................................................................................................................................................................ 18<br />
Interpersoonlijke kwaliteit ...................................................................................................................................................... 18<br />
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