Resume- Teaching

Michelle Harris
Av. del Cid, 144, 46014
València, Valencia, España
07856511096
michelle.harris95@outlook.com
Nationality: Irish, Irish passport holder
OBJECTIVE
A motivated and results-driven professional with a proven track record in
service delivery and providing assistance to vulnerable people in the
community. Now looking to secure a challenging and rewarding new role
within the teaching/ESL industry, where skills, knowledge and expertise
gained throughout previous experience in the public sector can be transferred
across and utilised to best effect for the benefit of your organisation.
EXPERIENCE
Eastbourne Borough and Lewes District Councils, East Sussex-
Customer Advisor
APRIL 2018 - JULY 2021
● Working for local government and following guidelines set out by the
national government.
● Responsible for training new staff and supporting staff with technical
issues and advice. Also helping those who do not speak English as
their first language complete government documents.
● Helping and supporting every sector in the community with a range of
life-changing issues financial welfare support and homelessness.
● Worked as an essential worker during the Coronavirus pandemic and
ensured the most vulnerable in our society had access to food,
medication and other vital services.
● Responsible for being the first point of assistance for sensitive
homelessness cases including families fleeing domestic violence and
prisoners homeless upon release from prison.
Hastings Tourist Information Centre, Hastings- TIC Assistant
JULY 2017 - APRIL 2018
● Responsible for providing information on local tourist attractions and
services to visitors of different nationalities around the world.
● Duties included managing the shop floor, ensuring stock was kept up
to date and responding to queries via email.
● Tasked with ensuring the money taken in at the end of each day was
correct and added to our records.

EF Language School, Hastings- Activity Leader
JUNE 2016 - SEPTEMBER 2016
● Responsible for the welfare and safety of 44 foreign students aged
●
●
13-18.
Key responsibilities included planning activities for each day,
teaching English through excursions and assisting with any cultural
needs or difficulties.
Explained cultural heritage and places of interest around Hastings
using the target language in a way the students would be able to
understand.
EDUCATION
TEFL, Brighton- 180-hour TEFL course
SEPTEMBER 2019 - MAY 2021
Combined online course and classroom training. Modules studied include
teaching English to businesses, teaching exam students and teaching online.
BA Broadcast Media, University of Brighton- Grade 2.1
SEPTEMBER 2014 - JUNE 2017
Combination of individual essay writing and creative group projects. Managed
various film projects as well as working with other creative organisations.
Ballymena Academy, Northern Ireland-3 A Levels, 9 GCSEs
SEPTEMBER 2007 - JUNE 2014
Achieved 3 A Levels grades A-C and 9 GCSEs grades A*-C including History,
German and English Language
PROFESSIONAL DEVELOPMENT
Electoral Commission England- Polling Station Staff Training
Programme for the UK Parliamentary Election
AWARDED: DECEMBER 2019
Sussex Training Consortium- Dealing With Difficult Conversations
AWARDED: OCTOBER 2019
City & Guilds- Level 2 Award in Principles of Customer Service in
Hospitality, Leisure, Travel and Tourism
AWARDED: OCTOBER 2017
References available upon request