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Klientide lojaalsus<br />
Järgmise külastuse tõenäosus<br />
70%<br />
60%<br />
50%<br />
40%<br />
30%<br />
20%<br />
10%<br />
0%<br />
Esimene<br />
külastus<br />
2.<br />
3.<br />
4.<br />
0 0,5 1 1,5 2 2,5<br />
Aeg kliendisuhte algusest (esitatud tinglikes ühikutes)<br />
5.<br />
2%<br />
6.<br />
7.<br />
8.<br />
20%<br />
9.
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