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TAP DOAN DIEN WC VIET NAM CONG HOA XA. HOI CHU NGHIA VIET NAM<br />
TONG CONG TY<br />
Doc 1;ap - Ti do - Hanh phtic<br />
DIEN WC MIEN TRUNG<br />
: /EVN CPC-KD Da Nang, ngay 26 thang 6 nam 2013<br />
V/v: Iva chon vet Op y phong<br />
giao tiep khach hang.<br />
Kinh girl:<br />
- Cac COng ty Dien kre thanh vien<br />
- Cac Ban trong Tong ding ty.<br />
Thvc hien Chi thi s8 949/CT-EVN ngay 18/3/2013 dm T8ng Giam doe Tap doan<br />
Dien lvc Viet Nam ye cong tac KD&DVKH nam 2013, trong do Tap doan da giao cho<br />
Tong cong ty ding co, nang cap phong giao dich khach hang theo mau chung cua Tong<br />
cong ty. Trong thai gian qua, Tong ,cong ty da 14T hap &Ong vai Cong ty Co phan<br />
TMDV My thuat Khai Hoan de tir van thiet ke mo hinh ph6ng giao tiep khach hang,<br />
nham trien khai thvc hien trong toan Tong cong ty theo tien dO Tap doan giao.<br />
De c6 co so trien khai thvc hien, T'Ong cong ty giri the ban ve bang hieu, phi<br />
canh phong giao tiep khach hang, phong thu tien dien va thuyet trinh (giri tai dia<br />
ftp://10.72.0.14/kd_d1/2013/ThietkePhongGTKH6.2013) de cac dan vi lien quan xem<br />
xet, thOng nhat Iva chon mot phuong an thiet ke, d8ng that coy kien gop, de Tong<br />
cong ty hoan thien phuang an da chon, phirang lira chon dam bao the hien dugc<br />
hinh anh dac trung, thuang hieu, van hoa dm Tap doan, Tong cong ty, Cong ty Dien l‘rc<br />
va Dien fkrc; hinh anh hai Um., than thien, gan gui va tao mien tin doi vai khach hang,...<br />
Nham chuan bi cho viec trien khai thvc hien, T8ng cong ty de nghl cac Cong ty<br />
Dien lire thanh vien nhu sau:<br />
- Phoi hop vai cac Dien lire khao sat, tilling ke va de xuat phong giao tiep khach<br />
hang va phOng thu tien dien theo cac tieu chi sau:<br />
+ Doi vai the Dien l%rc co phOng kinh doanh vien thong dOc lap truck day, nay<br />
sir dung phong nay de cai tao thanh phong giao tiep khach hang va thu tien diem<br />
+ Doi vai cac Dien lire khong co phong vien thong d'Oc lap:<br />
++ Truang hop tru so dan vi,dang cai tao hoac,xay dvng mai va hoan thanh<br />
trong nam 2013: don vi hieu chinh de lap phOng giao tiep khach hang va thu tien dien<br />
dam bao dien tich tir 40m2 tra len.<br />
++ Doi vai the DL con lai: Can eir tinh hinh khach hang hien tai dm don vi, nhu<br />
eau phat trien khach hang, nhu cau khach hang nOp tien dien tai quay, don vi xem xet de<br />
xuat lap phong giao tiep khach hang va thu tien dien (dam bao dien tich neu tren) hoac<br />
phong giao tiep khach hang va phong thu tien dien &X lap.<br />
-,Phong giao tiep khach hang va phong thu tien dien phai dugc dat tai mat tien<br />
tru so. de dam bao thuan lgi cho khach hang khi den giao dich.<br />
Truang hap phong giao tiep khach hang va ph6ng thu tien dien dOc lap nhung<br />
vi tri lien ke, don vi de xuat cai tao de sir dung chung cho phOng giao tiep khach hang<br />
va thu tien then. DOi vai nhung don vi co dien tich phong nho va cac ph6ng dOc lap<br />
(khong lien ke) thi de xuat xay dung mo hinh cho 2 loai phong d8c lap (phong giao tiep<br />
khach hang va phong thu tien dien).<br />
C:\Users\taitr.EVNCPC\Desktop\VB lav v kien don vi,doc 1
Cac dun vi tong hgp 3'7 kien gop y va du. ki6n cac phong nhu bieu mL dinh kern,<br />
gin ye Tong cong ty trtrac ngdy 03/7/2013 theo dixerrig truyen kinh doanh tai dia chi:<br />
ftp://10.72.0.14/kd_d1/2013/ThietkePhongGTKH6.2013, ho4c eOffice cho NguyL<br />
Quang Hung: Ban Kinh doanh - Tong cong ty.<br />
Noi nhip:<br />
- Nhu tren;<br />
- Cac die trong Ban TGD;<br />
- VP Dang<br />
- VP Cong down;<br />
- Um: VP, KD.<br />
KT.TONG GIAM DOC<br />
PHO TONG GIAM DOC<br />
Le Kim Ming<br />
D:\He thong van ban\Dich vn khach hana\l'honz giao tiep\Phong GTKH 25.6.2013 2\VB lay v kien don vi.doc 2
CONG TY DIN LVC<br />
TT<br />
TONG HOP PHONG GIAO TIEP KHACH HANG VA PHONG THU TIEN<br />
Ten Don vi DL<br />
Sir dung phong<br />
Van thong de<br />
14 phong<br />
GTKH&TT<br />
1.4 phOng<br />
GTKH&TT sau<br />
khi ho an a' thank ca'i<br />
tao/XD tru so.<br />
trong nam 2013<br />
Cai tao dē . l"p<br />
phong<br />
GTKH&TT<br />
Sfr dung phOng<br />
GTKH va<br />
-<br />
phong thu tin<br />
do", lap hien co<br />
I , 2<br />
3 4 5 6 7<br />
Tong Ong:<br />
1 Di6n hit A<br />
2 Di6n lire B<br />
Ghi chu<br />
Ghi<br />
- GTKH&TT: Giao tip khach hang va thu tin<br />
- Caz don vi danh dau "X" va 6 twang frng<br />
Giam doc<br />
(10 ten va (long cau)
PHVONG AN THIET KE PHONG GIAO TIEP KHACH HANG<br />
ap dung trong T6ng cong ty DiOn luc mien Trung<br />
(kern theo van ban so: /EVN CPC-KD ngay 26/6/2013 cita Tong cong ty)<br />
I/ Hifi' trung phong giao tiep khfich hang:<br />
Truac nam 2012, tai cac Dien luc thuOc cac Cong ty Dien luc (CTDL) chua 1)6 tri<br />
dugc phong giao tiep khach hang rieng biet, khi khdch hang (KH) co nhu cau phai to lien<br />
he v6i cac b0 phan cita don vi de thuc hien cac cong viec lien quan den yeu cau.<br />
Nhan thay dugc van de nay, cang v6i viec thuc hien che dO mot cua theo yeu au<br />
cua Quy trinh kinh doanh, tao thuan lgi cho KH khi den lam viec \Jai DL, Nam 2012,<br />
Tong cong ty (TCT) da 63 van ban huOng clan cac don vi thiet lap phong Giao tiep MIA&<br />
hang, tai thei diem nay cac don vi da b8 tri dugc ph6ng giao tiep/b0 phan giao tiep khach<br />
hang tai tru so. Tuy nhien, tuy theo yeu cau va dieu kin cu the oh mai don vi, viec thiet<br />
lap phong giao tiep khach hang chua thong nhat theo mau chung, chua thong nhat gift<br />
cac DL trong CTDL va gift cac CTDL trong TCT, do phu thuOc vao vi tri tru so, each 136<br />
tri cac phOng trong DL (co don vi bo tri dugc phOng giao tiep khach hang, có don vi 136<br />
tri b0 phan giao tiep khach hang chung ATM cac b '6 phan nghiep vu khac,...), 136 tri s6<br />
lugng can b0 giao tiep chira phi" hgp vai tang throng khach hang tai don vi, nang luc giao<br />
tiep chua dugc nang cao,...<br />
II/ NOi dung:<br />
1/ Co' s& phap 1ST:,<br />
- Chi thi so 949/CT-EVN ngay 18/3/2013 dm T6ng Giam d6c Tap doan Dien luc<br />
Viet Nam ye cong tac KD&DVKH nam 2013.<br />
- Thong bac ket luan so 1199/TB-EVN CPC ngay 25/3/2013 dm PTGD T6ng<br />
cong ty Dien lye mien Trung tai HOi nghi Tong k6t cong tac KD va trien khai thge hien<br />
ke hoach nam 2013.<br />
- Van ban so 1906/EVN CPC-KD+TCKT+TCNS ngay 02/5/2013 ye ban hanh<br />
Chuang trinh hanh &Ong nam KD&DVKH.<br />
2/ Su can thik phai xay dung phong Giao tiep ICH theo mau thiing nhit:<br />
Thuc hien chi dao cita Tong Giam doe EVN tai Chi thi so 949 va tir thuc to hien<br />
trang phong GTKH cua cac DL neu tren, viec xay dung phong Giao tiep khach hang theo<br />
7, A A A<br />
mau thong nhat de ap dung trong toan Tong cong ty la can thiet:<br />
- Th6ng nhat dugc mau phong GTKH trong toan T'Ong cong ty<br />
- Nhart dang dugc thuang hiOu EVN va EVN CPC.<br />
3/ Muc dich:<br />
- Quang ba hinh anh va van h6a cua nganh din mien Trung<br />
- Thuc hien mot dau moi mham giai quyet tat ca cac yeu cau cua KH, tao thuan lgi<br />
cho KH trong viec giao tiep vai DL.<br />
- Cong khai minh bach cac thu tuc cua nganh dien lien quan khach hang<br />
- Nang cao dirge thirc trach nhiem dm can 130 giao tiep KH<br />
- Nang cao dugc trach nhiem cac phong, ban chuyen mon trong chu trinh giai<br />
quyet yeu cau cua KH.<br />
4/ Yeu au dim phong GTKH:<br />
D: \He thong van ban \Dinh vu khach hang\Phong aiao tiep\Phona GTKH 2.5.62013 2 \ De an thiet ke phone GDKH25.6.doe
PhOng GTKH phai the hien dirge dac trung rieng ve hinh anh, thuong hieu va van<br />
hoa cua EVN, EVN CPC, cu the:<br />
- Ve mau sac logo, bang hieu, trang tri ph6ng GTKH, bieu trugng dac trung,...<br />
mang hinh,anh chung EVN va EVN CPC.<br />
- Bo tri thiet bi, cong cu dung cu lam viec dam bao hai hoa, hop VT, tao cam gidc<br />
gan gui va than thien \TM khdch hang.<br />
- Niem yet cong khai, minh bach cdc thu tuc lien quan de KH de tra ciru, tim kiem<br />
khi den giao tiep.<br />
5/ Nei dung thiet ke:<br />
5.1/ Ye Bang hieu:<br />
5.1.1/ Bang hieu try so' Dien ltrc:<br />
- Bang hieu crdt tgi Gong:<br />
+ Tren co so not dung bang hieu thuc to tai DL, don vi thiet ke hieu chinh nen<br />
trang, chit mau xanh, ben trai logo EVN, ten viet tac T6ng cong ty va CTDL, ben phai ten<br />
cua DL va phia duoi la dia chi, so dien thoai, so fax dm DL, phia teen dia chi co duong<br />
ke ngang va ghi dia chi trang Web dm CTDL tren duang ke ngang nay (mau cam).<br />
+ Vien bang hieu v6i 3 twang hgp mau: xanh va do theo logo EVN va mau cam<br />
theo mau do cong nhan nganh dien de lua chon.<br />
Don vi lua chon 1 trong 3 phuong an bang hieu dat tai cong neu tren.<br />
- Bang hieu ci'dt tgi toa nha try sa:<br />
+ Ap dung doi vai don vi khong c6 bang hieu dat tai cong.<br />
+ Tren co so not dung bang hieu dat tai cong, don vi thiet ke hieu chinh bang hieu<br />
dat tai tru sa vai nen trang, chit mau xanh, khong c6 dung ke gach ngang ngan each<br />
giira ten DL va dia chi dm DL.<br />
+ Logo EVN, ten viet tac cua fang cong ty va cua CTDL dat phia ben trai, ten DL<br />
va dia chi DL phia ben phai.<br />
+ Tai dia chi Dien luc c6 thong tin them ve Email va trang Web dm CTDL.<br />
+ Vien bang hieu ARM 3 truang hop man: xanh va do theo logo EVN va mau cam<br />
theo mau ao cong nhan nganh dien de lga chon.<br />
Don vi lua chon 1 trong 3 phuong an bang hieu dat tai cong neu tren.<br />
5.1.2/ Bang hieu phong chirc nang:<br />
* Jioi vol bang hifu ngang:<br />
1/ Bang hieu "phong giao tiep khach hang": Tren co so quy dinh ve bang hieu<br />
cua EVN, don vi thiet ke chia thanh 2 phan:<br />
- Phia ben Vai la logo EVN, ten viet tac cua TCT, CTDL va slogan "EVN thap<br />
sang niem tin" mau do, nen trang.<br />
- Phia ben phai: ten cila DL (phia tren), ten "phong giao tiep khach hang" (chit<br />
lan, a giira) va dia chi DL (phia duai), khong c6 duemg ngan each giita ten phong chile<br />
nang vai dia chi DL nhu bang hieu tru so dal tai cong. Tat ca chit mau trang, nen dirge<br />
thiet ke 3 man xanh, cam va do.<br />
2/ Bang hieu "phong giao tiep khach hang va thu tien dien":<br />
- Ap dung doi \TM twang hop chung cho bO phan giao tiep va bo phan thu tien<br />
dien.<br />
- Tuong to nhu "phong giao tiep khdch hang", chi thay "Pheng giao tiep khach<br />
hang" thanh "Phong giao tiep khach hang Ara thu tien dien".<br />
D: \He thong van ban Dich vu khach hang\Phong giao tiep\Phong GTKH 25.6.2013 2 \ De an thiet ke phong GDKH25.6.doc
3/ Bang hieu "phong thu tien dien":<br />
Thong tu nhu phong giao tiep khach hang, chi thay "PhOng giao tiep khach<br />
hang" thanh "Phong thu tien then".<br />
Doi vai moi trueng hqp, don vi chon 1 trong 3 phuang an mau bang hieu neu tren.<br />
* Doi voi bang hieu d9c:<br />
Chi ap dung doi vai nhitng tru6ng hgp ph6ng giao tiep nam o vi tri mat tien, sat<br />
dixemg chinh, sir dung cong voi bien hieu ngang.<br />
1/ Bang hieu "phong giao tiep khach hang": Tren co. se quy dinh ye bang hieu<br />
cua EVN, don vi thiet ke sap xep theo tren — duoi va cling chia thanh 2 phan:<br />
+ Phia ben tren la logo EVN, ten viet th e TCT, CTDL va slogan "EVN thap<br />
sang niem tin" mau do, nen tang.<br />
+ Phia ben duai: ten cilia DL (phia ten), ten "pilling giao tiep khach hang" (chit<br />
lan, a giva) va dia chi DL (phia dtrai), c6 dung ngan cach giita ten phOng chitc nang vai<br />
dia chi DL mau nhat han mau nen. Tat Ca chit mau trang, nen dugc thiet Ice 3 mau xanh,<br />
cam va do.<br />
- Bang hieu "phOng thu tien dien" va ,"phong giao tiep khach hang thu tien<br />
dien": tuang tu nhu bang hieu "phOng giao tiep khach hang" neu tren, chi thay "Phong<br />
giao tiep khfich hang" thanh "phong thu tien dien" hoac "phong giao tiep khach<br />
hang va thu tien then".<br />
Doi v6i mei trueng hgp, dun vi chon 1 trong 3 phuang an mau bang hieu neu ten.<br />
5.2/ Ve phong 'fang:<br />
5.2.1/ Phong cua phong giao tiep khach hang: g6m phong ngang va phong hinh V.<br />
Phong nay the hien phia sau nhan vien DL theo chieu khach hang nhin thay khi di vao, 2<br />
ben va mat truac phong khong the hien phong nay, mau phong dugc lay theo ,ca,c mau<br />
dm logo EVN va mau cam theo mau ao cong nhan nganh dien, chi co each the hien va<br />
phoi mau la khac nhau.<br />
- Ve phong ngang (file: Quay giao tiep 2): dugc thiet ke theo 2 mau la: mau xanh<br />
va mau cam. Nen xanh/Cam dugc thiet ke phia tren mOng, phia clued day, 6. giita mau<br />
tang vai ti le nhat dinh (6 day chua chon dugc phucmg an cuoi cong nen don vi tu van<br />
chua giao thiet ke chi tiet).<br />
Tai nen trang: The hien bang hieu Om: logo EVN 16n ben trai, ben phai (tinh tit<br />
ten xtiong duai) la ten viet tac cilia Tong cong ty, CTDL, ten r6 rang cita CTDL va DL.<br />
Tong chieu cao cua cac ten neu teen bang vai duang kinh dm logo EVN. Mau ten viet tac<br />
dm Tong cong ty theo quy dinh (EVN mau xanh, CPC mau de nghien); mau ten DL do,<br />
can lai matt xanh. Cu the tai phei canh 1,2,3<br />
- Ve ph6ng V (file: Quay giao tiep 1): ,<br />
+ Lay 3 mau chit dao cita logo EVN de lam nen cho hai ben va xep theo hinh chit<br />
V khong day, mau chit dao phia 2 bien la mau xanh, ke tiep lan lugt la mau de, yang;<br />
giita chit V nen trang, logo va ten don vi dugc the hien tai nen trang nay, Om: logo EVN<br />
ben trai, ten viet tac cua TCT va CTDL ben phai. Phia clued la ten day dit dm Dien lgc va<br />
Slogan "thap sang niem tin".<br />
+ Chit V lay: lay theo chit V trong tit viet tac EVN, la bieu Wong cila chitin thang,<br />
la ksi hi0 cua cong Tong nguen Vi4t nguOc ngoai, la each chao mot ngtred (16 men ma<br />
ban muon lam quen.<br />
+ Cac mau dugc ph6i theo ti le nhat dinh (6, day chua chon dugc phuang an cued<br />
ding nen dan vi tu van chua giao thiet ke chi tie°.<br />
D: \He thong van ban Mich vu khach hang\ Phong giao tiep \Phone GTKH 25.6.2013 2 \De an thiet ke phong GDKH25.6.doe
+ Cu the tai phei canh A, B, C.<br />
5.2.1/ Ban: Duvc thi6t ke ngang va thiet ke V cho phis hap tuang irng voi phong ngang<br />
va phong V tai muc 5.2.1 neu tren<br />
5.2.1.1/ DOi voi Bin giao tie') khich hang: Dugc thiet ke theo timg ban rieng le hoac<br />
cum 2-3 ban tra len. Co vach ngan hoac kh8ng co vach ngan giita cac ban. Ban dugc thiet<br />
ke de am may tinh, co kinh o be mat, Eden ten dia nhan vien giao tiep dugc dat giita ban<br />
va mat kinh (phia tren may tinh).<br />
* Ve mau sac mat truac ban:<br />
- Doi voi thiet ke ngang:<br />
+ Doi voi mau nen chit dao la mau trang: Vien xanh duai chan ban, phia teen vien<br />
3 mau chit dao theo logo EVN, o giita tirng ban c6 gan logo EVN va ten viet tac cua<br />
Tong cong ty nhu hinh 1,2,4,5-file Quay giao tiep 2.<br />
+ DOi voi matt nen chit dao la mau cam: Vien xanh duoi chan ban, phia tren vien 3<br />
mau chit dao theo logo EVN, o giita timg ban (modul) c6 logo EVN va ten viet tac cua<br />
Tong cong ty, mau logo va mau chit theo quy dinh, nen trang nhu hinh 3,-file Quay giao<br />
tiep 2.<br />
7D6i voi thiet ke theo hinh V: Dtrai chan ban vien den. Mau nen 2 ben chit dao la<br />
mau trang c6 ke ngang thi chit V mau cam, tren chit V co hinh logo EVN va ten viet tac<br />
dm Tong cong ty. Tucmg tu nhu vay, neu Mau nen 2 ben chit dao la mau cam c6 ke<br />
ngang, thi chit V mau trang, tren chit V c6 hinh logo EVN va ten viet tac cua Tang cong<br />
ty, neu mau nen 2 ben chit dao la mau xanh c6 ke ngang, thi chit V mau trang, tren chit V<br />
c6 hinh logo EVN va ten viet tac cua Tong cong ty. Cu the tai hinh 1,2,5,6,9,10-file Quay<br />
giao tiep 1.<br />
5.2.1.2/ Dtii val Ban giao tiep khach hang va thu tien dit?n:<br />
- Tucmg tu nhu ban giao tiep khach hang nhung mat ban dm be phan thu tien dien<br />
dirgc thiet ke cao han be phan giao tiep khach hang, c6 kinh ngan each giita khach hang<br />
va nhan vien (co khe giao nhan tien/hoa don), giita be phan giao tiep va be phan thu tien<br />
dien.<br />
- Ve mau sac ban: Tucmg to nhu ban giao tiep khach hang tai muc 5.2.1.1 neu<br />
tren, cu the tai hinh 12,13-file Quay giao tiep 1; quay GT+TN hinh A,B,C-file Quay giao<br />
tiep 2.<br />
5.2.1.3/ Btoi Arai Ban thu tiers WO:<br />
- Tucmg to nhu ban giao tiep khach hang nhung mat ban dtrgc thiet ke cao mat ban<br />
giao tiep khach hang, co kinh ngan each Oita khach hang va nhan vien (co khe giao than<br />
tien/hoa don).<br />
- Ve mau sac ban: Tuang tu nhu mau sac ban giao tiep khach hang tai muc 5.2.1.1<br />
neu tren, cu the nhu file THU NGAN (the hien thiet ke phong ngang), truang hqp phong<br />
V neu dugc lua ellen se thuc hien ban thu tien dien theo phong V sau.<br />
* Ve kieu ban: Dugc thiet ke theo 02 loci:<br />
- Loai ngang:dang cho cac phong c6 dien tich nho, chat hep (S
- Loai hinh chit L ngugc (dang chit J): Dung cho cac ,phong rOng<br />
(S>40m2), cu the tai hinh 3,4,7,11,13-file Quay giao tiep 1; quay GT+TN hinh<br />
B,C-file Quay giao tier, 2.<br />
5.2.2/ N4 g14:<br />
- Ghe nhan vien giao tiep: la loci ghe xoay tren thi tru6ng<br />
- Ghe khach hang giao tiep va Ghe ch6 cho khach hang: sir dung ghe hien co tren<br />
thi tru6ng:<br />
+ Doi vai ghe cho khach hang giao flap: sir dung loci ghe don c6 tren thi truerng,<br />
phi hgp vai chieu cao ban giao tiep/ban thu tien dien.<br />
+ Doi vai ghe ch6 cho khach hang: sir dung loci nhieu ghe c6 ban tren thi tnreing,<br />
d'ac diem cua ghe nay phai de lau, ve sinh, kitting rach, khong<br />
Cu the cac loaf ghe tai file:GHE NHAN VIEN-GHE DOI<br />
5.2.3/ Ve tii: De phi hop, hai hearved timg loci phong, lam not bac phong phong, to<br />
tai lieu cho nhan vien dugc thiet ke thap, ngang v6i mat ban giao tiep de luu trit cac ho so<br />
tai lieu lien quan. Mau sac to hai h6a, phi hop vai phong phong: chit. dao mau trang, cua<br />
to mau cam/xanh. Ciing vai ke dung sach bao, 4 dung tai lieu ca nhan, cu the tai hinh<br />
phi canh A,B,C,D-file Quay giao tiep 1; hinh plied canh 1,2,3-file Quay giao tiep 2.<br />
5.2.4/.13ang niem yet cac thong tin: Dirge thiet theo kh'6 nhAt dinh, vier]. mau xanh,<br />
tieu de,nen cam, nui niem yet nen trang., pham vi niem yet dugc 2 hang, moi hang dugc 5<br />
kho giay A4 doc, khoang each gicra 2 le giay A4 gan nhat toi thieu 18 cm, moi 6 dm t6<br />
giay A4 dugc vien mau xanh, phia tren 8 co ghi r6 chit de niem yet.<br />
5.2.4/ Cfra phong giao tiep: Th6ng nhat sir dung cira kinh cuOng lgc 2 canh, c6 tay cam,<br />
6 giita co dan de can m6 logo va ten via tac Tong cong ty, cu the tai file Quay giao tiep 2<br />
5.2.5/ Ngoai ra phong giao tiep con trang bi: Dieu hoa, Tivi 40inch man hinh phang,<br />
Binh nu& uong nong lanh,... Cac thiet bi nay mua tren thi tru6ng.<br />
5.2.6/ Ve mau nen, mau tuieng Ara la phOng ciia phong giao tie') khach hang: Tu van<br />
se c6 y kien sao cho r dam bao hai hoa va not bac dugc hinh anh cua thuong hieu dm Tong<br />
cong ty, dam bao tugng trong mat khach hang sau khi Tong cong ty chon dugc<br />
phuong an de trien khai.<br />
5.3/ N4 Iva chop phirc•g an: Theo y kien dm don vi to van thiet ke, neu:<br />
- Tong cong ty sir dung phong ngang thi ban phai di theo phong ngang, cu the cac<br />
ph6i canh 3D 1,2,3 va ph6i canh theo kich think thuc t6 tai DL Duy Xuyen va. Dien Ban<br />
tai file Quay giao tiep 2.<br />
- Tong cong ty sir dung phong V thi ban phai di theo phong V, cu the, cac plied<br />
canh 3D A, B, C, D va ph6i canh thgc to tai DL Duy Xuyen tai file Quay giao tiep 1.<br />
Tren,day la not dung lien quan den viec trien khai thiet phong giao tiep khach<br />
hang dm Tong cong ty theo chi dao cila Tap doan Dien luc Viet Nam, Tong deg ty de<br />
nghi cac don vi lien quan xem xet, coy kien g6p 3'7 de Tong cong ty som hoan thien va<br />
trien khai thuc hi'en.<br />
Tran trong.<br />
D:\He thong van ban\Dich vu khach hang\phong giao tiepThong GTKH 25.6.2013 2 \De an thiet ke phong GDKH25.6.doc 5
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