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<strong>Ashford</strong> <strong>COM</strong> <strong>325</strong> <strong>Week</strong> 5 <strong>Final</strong><br />
<strong>Paper</strong> (<strong>Conflict</strong> <strong>management</strong>)<br />
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<strong>Ashford</strong> <strong>COM</strong> <strong>325</strong> <strong>Week</strong> 5 <strong>Final</strong> <strong>Paper</strong><br />
Focus of the <strong>Final</strong> <strong>Paper</strong><br />
This course focuses on identifying types of conflicts and resolving conflicts through effective communication<br />
techniques. Your <strong>Final</strong> <strong>Paper</strong> will be an eight-to ten-page paper (excluding the APA title and reference pages)<br />
that will showcase what you learned about conflict and conflict resolution.<br />
Identify a recent interpersonal, group, or organizational conflict that you were involved in and was later<br />
resolved. Select five of the topics listed below and discuss how they apply to your chosen conflict. You must<br />
use a minimum of five resources to help support your discussion of these topics. Be sure to focus on<br />
communication techniques that were used<br />
during the conflict <strong>management</strong> process. Argue whether the resolution to this conflict was a “best practices”<br />
approach to resolving this conflict.<br />
Your paper must include an introduction paragraph that provides a high-level overview of your paper. In<br />
addition, your paper must include a strong conclusion paragraph that brings together the topics discussed.<br />
Remember not to introduce any new topics in your conclusion.<br />
<strong>Conflict</strong> Topics for the <strong>Final</strong> <strong>Paper</strong> (select five) Why does conflict occur?<br />
<strong>Conflict</strong> <strong>management</strong><br />
The positive and negative effects of conflict<br />
Role of personality types in conflict <strong>management</strong> Communication techniques<br />
Ethics and workplace conflicts<br />
Climate in a conflict situation<br />
Stress and anger<br />
Facework<br />
Forgiveness<br />
Mediation and arbitration