BUS 430 OPERATIONS MANAGEMENT WEEK 1 QUIZ WITH ANSWERS (2021)

BUS 430 OPERATIONS MANAGEMENT WEEK 1 QUIZ WITH
ANSWERS (2021)
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operations-management-week-1-quizwith-answers-2021/
Strayer BUS 430 Week 1 Quiz Answers (2021)
1. A gracious welcome by an employee at the hotel check-in counter is an example of:
2. Jane is planning to go on a camping trip. She purchases a bottle of mineral water, a pack of biscuits, a small
tube of toothpaste, and a toothbrush from the supermarket near her house. The items that Jane has purchased
from the supermarket are _____.
3. North Zone Bank gives all its customers a complimentary credit card along with a custom-made wallet when
they open an account with the bank. The credit card and the wallet are examples of _____ offered by the bank.
4. A__________is one that is no longer useful once it's used, or lasts for less than three years.
5. A _____ is a sequence of activities that is intended to create a certain result, such as a physical good, a
service, or information.
6. A__________is a customer benefit package (CBP) feature that departs from the standard CBP and is
7. In order to increase value, an organization must:
8. Preproduction services of a value chain include warranty and claim services.
9. If the value ratio for a good or service is high, the good or service is perceived favorably by
10. In the context of customer benefit packages,__________are those that are not essential to the primary service,
but enhance it.
11. The__________is based on a set of cause-and-effect linkages between internal and external performance, and
in this fashion, defines the key performance measurements on which service-based firms should focus.
12. Which of the following is a financial performance measure at an organizational level?
13. Airline revenue per passenger mile and hotel revenue per full-time employee are examples of _____.
14. The ability of an organization to respond quickly to changes in the quantity and type of demand is called _____.
15. The table below shows the data for the number of pair of shoes produced and the cost incurred by Fancy
Trends Inc. for the year 2015.?
16. The innovation and learning perspective in the balanced scorecard model includes measures such as:
17. In the context of the value chain model, when "information replaces assets," the costs increase.
18. In the context of the scope of business and operations performance measurement, which of the following
measures is an example of an innovation and learning performance measure?
19. Key measures of innovation and learning include__________.
20. In the context of the value chain model, fewer resources are needed to achieve performance goals when
"information replaces assets."
21. Measures of__________focus on an organization's people and infrastructure.
22. The quantitative modeling of cause-and-effect relationships between external and internal performance criteria
is called__________.
23. In the context of the triple bottom line,__________measures include corporate ethics and governance.
24. Actionable performance measures should be meaningful to a company's management and should provide the
basis for decisions at the strategic level in an organization.

25. In an assembly line of a factory that makes gears, it takes fifteen minutes to complete a drilling operation using
a lathe. The duration of this operation is called _____.
26. The time required to ramp up to an increased production output level in response to a surge in the sales of a
product is a measure of _____.
27. A paint manufacturing company has three factories located in France, Germany, and Spain. The
28. Dextron, a privately owned computer technology company, provides a wide range of customized laptops to suit
the needs of students, corporate professionals, and small business owners. In this case, Dextron's ability to
provide a wide range of customized laptops to suit its customers' needs best describes _____.
29. In the context of the analytics in operations management, it costs three to five times more to keep an existing
customer than acquire a new customer.
30. In the context of the types of performance measures, which of the following is a measure of innovation and
learning?