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CIS 500 Week 6 DQ Enterprise Systems STR

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<strong>CIS</strong> <strong>500</strong> <strong>Week</strong> 6 <strong>DQ</strong> <strong>Enterprise</strong> <strong>Systems</strong> <strong>STR</strong><br />

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<strong>CIS</strong> <strong>500</strong> <strong>Week</strong> 6 Discussion<br />

<strong>Enterprise</strong> <strong>Systems</strong> (20 points)<br />

The executive management team of a medium-sized business wants to be<br />

more customer focused in the marketplace. Because you oversee the CRM,<br />

you have been assigned to support the newly-created social media marketing<br />

plan:<br />

<br />

<br />

<br />

<br />

What are the best steps to identify customers and the different ways<br />

they use to contact your company? Defend your answer.<br />

Explain to the executive management team how the steps you<br />

recommended will be incorporated in the organization’s ERP.<br />

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