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<strong>CIS</strong> <strong>500</strong> <strong>Week</strong> 6 <strong>DQ</strong> <strong>Enterprise</strong> <strong>Systems</strong> <strong>STR</strong><br />
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<strong>CIS</strong> <strong>500</strong> <strong>Week</strong> 6 Discussion<br />
<strong>Enterprise</strong> <strong>Systems</strong> (20 points)<br />
The executive management team of a medium-sized business wants to be<br />
more customer focused in the marketplace. Because you oversee the CRM,<br />
you have been assigned to support the newly-created social media marketing<br />
plan:<br />
<br />
<br />
<br />
<br />
What are the best steps to identify customers and the different ways<br />
they use to contact your company? Defend your answer.<br />
Explain to the executive management team how the steps you<br />
recommended will be incorporated in the organization’s ERP.<br />
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