Our Brand Focus
Create successful ePaper yourself
Turn your PDF publications into a flip-book with our unique Google optimized e-Paper software.
BUSINESS GROWTH<br />
CONSUMERS REACHING OUT TO THE BBB<br />
In 2012, BBB received 38,707 phone calls from consumers and<br />
businesses.<br />
There was a 23% increase in BBB’s instances of service, with<br />
over 1.4 million Business Review inquiries.<br />
BBB REACHING OUT TO BUSINESSES<br />
In 2012, 538 businesses were newly BBB Accredited, out of a total<br />
of 3,560 BBB Accredited Businesses.<br />
1500 phone calls to BBB Accredited Businesses were made last<br />
year during an 11 month period to gauge satisfaction in BBB<br />
Accreditation.<br />
THE RESULTS: Overall Value of BBB Accreditation<br />
45%<br />
70% gave a rating of 10 or 9<br />
25% 29%<br />
1%<br />
10 9 8
Change language