Balanced Scorecard og Strategikortlægning - Per Nikolaj Bukh ...
Balanced Scorecard og Strategikortlægning - Per Nikolaj Bukh ...
Balanced Scorecard og Strategikortlægning - Per Nikolaj Bukh ...
You also want an ePaper? Increase the reach of your titles
YUMPU automatically turns print PDFs into web optimized ePapers that Google loves.
<strong>Balanced</strong> <strong>Scorecard</strong> <strong>og</strong> Strategikortlægning<br />
7.7.<br />
Porter, M.E. 1998. The competetive advantage of nations. London:<br />
Macmillan<br />
Prat, D. 2001. The healthy scorecard: Delivering breakthrough<br />
results that employees and investors will love! Victoria, BC: Trafford<br />
Publishing.<br />
Reichers, A. & B. Schneider. 1990. Climate and culture: An<br />
evolution of constructs. Organizational climate and culture,<br />
Ben Schneider (ed.). San Francisco: Jossey-Bass.<br />
Reicheld, F. 1996. The loyalty effect. Boston: Harvard Business<br />
School Press.<br />
Reinartz, W. & V. Kumar. 2000. On the profitability of longlife<br />
customers in a noncontractual setting: an empirical investigation<br />
and implications for marketing. Journal of marketing,<br />
vol. 64, October, pp. 17-35.<br />
Reinartz, W. & V. Kumar. 2002. The mismanagement of<br />
customer loyalty. Harvard business review, vol. 80, no. 7, pp.<br />
86-94.<br />
Rikhardsson, P., A.J.R. Andersen & H.K. Bang. 2002.<br />
Sustainability reporting on the Internet: A study of the Global<br />
Fortune 500. Greener management international, no. 40, pp.<br />
57-75.<br />
Rust, R.T., A.J. Zahorik & T.L. Keiningham. 1995. Return on<br />
quality (ROQ): Making service quality financially accountable.<br />
Journal of marketing, vol. 59, April, pp. 58-60.<br />
Rust, R.T., C. Moorman & P.R. Dickson. 2002. Getting return<br />
on quality: revenue expansion, cost reduction, or both? Journal<br />
of marketing, vol. 66, October, pp. 7-14.<br />
Supply-Chain Council. Supply Chain Operations Reference<br />
Model – an overview of SCOR Version 6.0. Pittsburgh: Supply-Chain<br />
Council.<br />
Treacy, M. & F. Wiersema. 1993. Customer intimacy and<br />
other value disciplines. Harvard business review, january<br />
1993.<br />
© Børsen Forum A/S, Børsen Ledelseshåndbøger<br />
Treacy, M. & F. Weirsema. 1995. The Dicipline of Market Leaders:<br />
Choose your customers, narrow your focus, dominate your<br />
market. Reading, MA: Addison-Wesley.<br />
4/Juli 2004 Økonomistyring 7.7. 35