Samo Preisliste 2013 - Duschking

e-samo web services
OUR SERVICES
Availability of articles online
From the Portal,
this function allows you to control the availability of the articles in the warehouse before
making an order. To discover the availability, enter the product code, better if followed by an
asterisk (*): in this way the search will be extended to all the variants.
By e-mail
The same control of the articles is also available by e-mail.
Entering purchases orders
Different ways of entering orders
Orders can be entered in two main ways, depending on the user’s needs.
* Direct: entering from the Portal.
* EDI: exchange of digital files between different applications.
Online order status
From the portal it is possible in a single page:
* to keep trace of your orders in production/dispatch.
* analyze further and check for delays or stoppages with one click.
By e-mail
The same order status control service is also available by e-mail.
Monitoring and controlling the orders
From the Portal, this function allows you to check:
* Status of the orders: general status of the articles in production/dispatch.
* Traceability: detailed search inside the status.
* Document flow: link between Order, Waybill and Invoice and printout of the associated PDF.
* Management of returns: display of the returns made with all the references.
* EDI orders: history of orders transmitted by EDI.
* Statistical analysis of the history of the material ordered/invoiced with comparisons up
to three year on line.
Support for users
Collaboration-CHAT
All the users connected to the portal can contact their Samo technical and sales contacts in
CHAT mode, in real time.
Remote support
On the user’s request, our in-house technical service can connect directly to your computer
and check the problem on-line, and dialogue in CHAT mode.
Documents, Manuals and Download
All the technical and sales information is available in the documents section.
SERVICES - SERVICE
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